Toyota named in class action over defect in electric power steering of Corolla and Matrix automobiles

Toyota Motor Corporation

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The class action lawsuit was brought on behalf of current and former owners and lessees of model year 2009 and 2010 Toyota Corolla and Matrix automobiles purchased or leased in the United States (the “Class Vehicles” or “Vehicle(s)”).

As alleged in the complaint, beginning in at least 2008, Defendants designed, manufactured, distributed, sold, leased, serviced and warranted the Vehicles that are the subject of this action. The Vehicles all contain a design defect and/or flaw with the Electric Power Steering (“EPS”) system, which causes the Vehicles to wander or drift from center at highway speeds and/or suddenly veer to one direction during normal use (“Defect”).

Since 2008, Toyota has sold hundreds of thousands of Vehicles equipped with the defective EPS system and knew or should have known that the Class Vehicles are defective, not fit for their intended purpose and unsafe when they are driven within their normal and/or expected range of operation. Nevertheless, Toyota has actively concealed and failed to disclose the Defect to Plaintiffs and the Class members, both prior to and after the time of purchase.

Since at least July 2008, Toyota, through correspondence with the National Highway Traffic Safety Administration (“NHTSA”), its own internal research, receipt of consumer complaints, communications with its dealers and other sources, has known about the Defect, but has failed to disclose the existence of the Defect to consumers or to provide, disclose, or make available remedies  which can reduce or eliminate this extremely unsafe and economically burdensome condition.

The complaint states that on February 17, 2010, Toyota issued a statement which expressly recognized that it was aware of the numerous consumer complaints about the issue but has not recalled the vehicles

Although Toyota has denied the existence of the Defect despite knowledge of hundreds of consumer complaints, it has acknowledged a problem with the EPS system and, on June 3, 2010, issued Technical Service Bulletin TSB- 0140-10 (the “TSB”), setting forth an entirely voluntary procedure, which may be requested by consumers, to repair the EPS system. The voluntary procedure must be paid for by the consumer unless the Vehicle’s 36 month/36,000 mile warranty remains in effect. Toyota has not issued a recall with respect to the Defect or the EPS system.

Despite issuance of the TSB, Toyota has not made the repair procedure known to all affected customers or even to the dealers who would be responsible for performing the repairs. When taking their Vehicles to Toyota dealers and expressing complaints of the Defect, consumers continue to be told that there is nothing wrong with their Vehicles and that there is nothing that can be done to remedy their complaints.

Had Plaintiffs and other Class members known about the Defect at the time of purchase or lease, they would not have bought or leased the Class Vehicles, or would have paid less for them.


James N. said
1314 days ago
I also have a 2009 Matrix that veers and drifts. It is aligned properly.


C. C. said
808 days ago
I have a 2009 Pontiac Vibe which I believe should also included in this issue - it swerves side to side when I am holding the wheel completely still at highway speeds and has a junky/alarming/broken steering column rattle at low speeds. These issues seem to be a rabbit hole of heartache and I feel angry and duped. I'll be paying 6 years on a car that feels like it's about to fall apart.


C. C. said
808 days ago
I have a 2009 Pontiac Vibe which I believe should also included in this issue - it swerves side to side when I am holding the wheel completely still at highway speeds and has a junky/alarming/broken steering column rattle at low speeds. These issues seem to be a rabbit hole of heartache and I feel angry and duped. I'll be paying 6 years on a car that feels like it's about to fall apart.


randy g. said
678 days ago
I have the rattling sound in my steering column too. This has to be a saftey recall issue??


Robert B. said
622 days ago
Our 2010 Matrix requires constant visual attention to keep in it's lane. Without the driver moving the steering wheel at all the car veers and wanders. The straight line handling is as if there is a strong crosswind acting on it.
The tires are in good shape. The tire pressures are checked regularly, and the alignment as been check and within specs.


Robert R. said
194 days ago
My 2009 corolla drifts and will drift right or left whatever way you last jerk ed it


Firoz V. said
157 days ago
I had Toyota Matrix 2009 and due to the similar steering issue involve in accident.car drifted towards left side of highway hit with the wall and crashed,and due to the crash I broke my sternum bone and car got totaled.


Firoz V. said
157 days ago
I had Toyota Matrix 2009 and due to the similar steering issue involve in accident.car drifted towards left side of highway hit with the wall and crashed,and due to the crash I broke my sternum bone and car got totaled.


Brad C. said
144 days ago
2009 Vibe which drifts/veers to the right. Took for alignment (not knowing of this problem) and was told by garage that it has a problem with the steering program.
Tech said that with car elevated the steering turns to full lock position on its own. They stated that it is less extreme with the weight of the vehicle as resistance to the motor's application of torque.


said
117 days ago
I can't believe this. In 2009 i bought my very first brand new car - Matrix 2009. Only after researching all car makers and believing i had chosen the safest car for my family. So far i have had to get a piece of plastic put in place to prevent the car from accelerating on its own (which it was doing when damp out); replace a motor because oil kept burning and stopped altogether, only to find out these cars have oil issues (performed regular oil changes); and NOW, today, as i was driving my car and it locked up and wanted to take me into a country ditch at 80 klm/hr only unlocking at the last possible second. Now i find out it has a defective steering system. This is getting ridiculous. The safest car has now turned out to be the worst car. I WILL NEVER RECOMMEND A TOYOTA TO ANYONE!


Brian S. said
63 days ago
Just biught a 2010 corolla, iv put new tires, alignment, tir rod ends, another alignment, it still feels like im driving through 70 mph winds as i can barely keep this thing on the road, thank god a cop has never been behind me yet, i am very scared for my familys safety in thus vehicle, but i bought it, cant take it back now, i would like thus fixed before i die due to it driving itself off the road every 5 seconds.


Catherine H. said
7 days ago
I have a 2006 Toyota Matrix that has this problem as well. But I first have to have the faulty airbag replaced. And then there's the check engine light showing an issue with the catalytic converter, and because I'm in California the strict emissions standards force us to use only certain ones to the tune of iver $1000, MINIMUM!
I hate thus car :(

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