Samsung named in class action lawsuit over defects in Galaxy S mobile phone

Samsung

As alleged in the complaint, Galaxy S mobile phones suffer from a software or hardware defect, which causes the phones to randomly freeze, shut down, and power-off while in standby mode, rendering the phones inoperable and unfit for their intended use and purpose.

After Samsung released the Galaxy S phones during the summer of 2010, consumers immediately contacted Samsung and Samsung’s authorized agents and resellers to complain about the defect. Consumers also have posted myriad complaints about the defect on Internet websites, including on Samsung’s own website. Samsung has admitted such a defect and suggested several alternate remedies to consumers, all without success.

According to the complaint, Samsung and its authorized agents and resellers provided Class members with ineffective and damaging “software updates” and phone resets and replacement Galaxy S phones suffering from the same defect. This inadequate  response has only perpetuated an endless cycle of futility for Plaintiff and for Class members and has not cured the defect or provided Class members a product that conforms to all express and implied warranties.

Samsung and its authorized agents and resellers have been unable or unwilling to repair the defect or offer Plaintiff and Class members a non- defective Samsung Galaxy S phone or reimbursement for the cost of such phone.

Plaintiff and Class members suffered injury and lost money or property as a result of purchasing a phone that repeatedly shuts off and loses data, purchasing a new phone just to ensure the ability to receive communications, and having expended time and resources addressing this issue with Samsung or its representatives without success. Samsung failed to remedy this harm, and Samsung earned and continues to earn substantial profits from selling defective Galaxy S phones.

Plaintiff brings this action against defendant Samsung on behalf of  California residents, who purchased a defective Samsung Galaxy S mobile phone.

Complaint: Samsung 7-23-13


catherine h. said
394 days ago
I and several other people that I know with the same phone have had the same issues in PA. Is there a similar suit for PA? If not, how do we start one?


Willa M. said
386 days ago
I have been having exactly the same issue. In addition, I can only use my phone if it is plugged into a phone charger, which negates its use as a "mobile" phone. My carrier, Credo, does nothing to help with the problem because when the phone began having issues it was just out of warranty. So, I am stuck in a two-year mobile phone contract with a phone provided by the carrier that actually now only functions as a landline handset.


melissa b. said
330 days ago
I have owned several of the galaxy S phones and each one does the above stated problems. I live in NC though and not CA. My carrier is sprint and they have refused in the past and also presently refuse to address the problem.


Mary G. said
317 days ago
My last two phones were Samsung Galaxy S series, and both died just out of warranty, too soon to upgrade. Both were power issues. My carrier is no help. Is there a class action in Indiana?


Sharene P. said
179 days ago
me and my husband have had nothing but issues with our samsung phones and we have warranties on our phones we pay $8 a month but the phones always lock up freeze shut themselves off with a full battery then sometimes turn themselves back on, one phone even shocked me while it was charging, he went to our cellphone provider we call so and so forth always the same problems we are sick and tired of it and my last try was to contact samsung and I got nothing till I mentioned I would join a class action lawsuit then they started being nicer but still was unhelpful and a waste of time they want me to send in all my phones that I have had problems with and then they will see what they can do, oh and the best part they said they won't provide a loaner so where I had a phone while they repaired mine but they said I should buy a new one till they get mine fixed. why would I need mine fixed if I bought a new one and hello if I get a new one it won't be a samsung the last few samsung phones me and my husband have had have all been junk


diane d. said
54 days ago
I am in pa I have a Samsung galaxy centura does it include this model mine freezes up when it wants to ,and there are other issues with it to.

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