Rheem named in class action lawsuit over corrosive degredation of evaporator coils

Rheem

Rheem large

 

Rheem is a large manufacturer of heating, ventilation, and air conditioning products for residential use in the United States. Defendant manufactures and sells consumer central air conditioning units under its own trade name and under the Ruud trade name (hereinafter the “Rheem ACs”).

Air conditioners, including Rheem ACs, contain a component known as an evaporator coil, which is an essential component to the system. Inside the evaporator coil, refrigerant (such as Freon, Puron, etc.) absorbs heat from the air passing over a tube and acts as a heat exchange, thereby cooling the home’s air. Air conditioner manufacturers such as Rheem have traditionally manufactured evaporator coils using copper tubing. However, copper coils are uniquely vulnerable to a type of degradation known as “formicary corrosion.”

Formicary corrosion is caused by a chemical reaction between molecules known as volatile organic compounds and the copper tubes, and results in microscopic tunnels within the tubing which causes the coil to leak refrigerant Formicary corrosion is a particularly insidious defect in an evaporator coil because the resultant leakage is difficult to detect, and usually results in consumers being forced to repeatedly refill their air conditioners with refrigerant, often at significant cost, which only works to mask the defect for a period of time, until the Coil fails.  As alleged, Rheem Coils are defective because they are manufactured with materials that, within the industry, are well known to be prone to formicary corrosion, which makes the Rheem Coils unreasonably susceptible to premature rupture and refrigerant leaks under normal use and conditions Rheem has not informed its customers of the Rheem ACs’ susceptibility to formicary corrosion, nor of the current availability of replacement coils which are not susceptible to formicary corrosion. Rheem knew, or reasonably should have known, that the Coils in its air conditioners were unreasonably susceptible to formicary corrosion and thus defective, but has failed or refused to inform consumers or initiate other similar action.

Rheem has not informed its customers of the causes of formicary corrosion, even when replacing failed Coils, which would allow customers to make an informed decision about their risks.

The classes are defined as : All persons residing in the United States who purchased a Rheem AC containing a Rheem Coil, primarily for personal, family, or household purposes.  Also, All persons residing in the United States who purchased a Rheem AC containing a Rheem Coil, primarily for personal, family, or household purposes, and who paid to replace a Rheem AC evaporator coil.


Linda B. said
1142 days ago
Had the same issue. Trying to get Rheem to reimburse me for the cost of all the freon and labor. Rheem paid $300 claims they paid $600 but wholesaler Wittichens Supply Company states only $300 has come across on my unit. I have contacted the state attorney general and was in the process of filing a small claim when I saw this information about a class action suit and I would like to know more about how to participate in the suit.


Sharky A. said
1139 days ago
I have a Rheem Classic 3 ton split system HVAC unit that blew out the condenser fan at 2 years old. Now my evaporator coil leaks and won't hold R-22 more than a day or two.
As with any AC system, moisture and Freon cause an acidic reaction which will ultimately end with a leaking evaporator coil. This applies to automotive as well. It is imperative that you evacuate the system with a vacuum pump prior to charging it. That also requires expertise because if not done properly you can still introduce air rendering the vacuum evacuation useless!!
I don't think this issue relates just to Rheem as manufacturers are going to China for slave labor cheap bringing it back into the US with HUGE profit margins for themselves and shareholders. The quality of the product is mind boggling at best......inferior beyond any imagination!! Seems everything we buy today is designed short term and requiring replacement to keep the billionaires and corporations basking in cash!!!
My last class action suit involving BofA where they ripped me for almost $1000 resulted in my recovery of $17 and the lawyers basking in millions! Class action lawsuits are a waste of time and energy for consumers!!!!!!


Keith R. said
1122 days ago
I plan to file a small claim as well as the State Attorney General as well. I've never heard of anyone getting justice though a class action except for the attorney's, however, at least the corporations don't get away with it!


william p. said
1064 days ago
purchased Rheem Unit in 7/2010, have already had freon added and had a failed evaparator fan motor


Anthony M. said
1064 days ago
yes , we had same issues. I bought RUUD unit - combo A/C and heater and it went out just after warranty runs out , 1 month later, coincidence, I think NOT !! This was recommendation of local A/C installed, RUUD authorized delaer, the model we spent almost $6000 for , which was supposed to last for at least 15-20 yrs. or many years to come. He told us it's the best thing on the market, and we trusted him.
My old unit was working since we moved in and lasted for at least 20 years.
This was more powerful and he told me had copper piping that would last for a long time. So what happened ? I am very disappointed. Professional, who deal with these very day, should know which models are better. He advertised this model quite heavily and I was finally convinced. I'm no fool. I shopped around, I called 3-4 other companies and got estimates. This guy pushed for this particular model, 14 seer, 3 ton, more expensive than others, he convinced us that this is the one to go with, not the Sears, not American Standard, he stated RUUD is the best on the market today. Made in USA. What a disappointment. Perhaps he gets kick back from them.
But now he washed his hands and says the warranty expired, we have to pay for a new one. He does not stand behind his product that he sells . You can't trust these guys, i'm telling you, folks, run away. Perhaps Japanese company would at least stand behind their product.


Anthony M. said
1064 days ago
just to add ..... I was shown and given brochures that I have still, I kept just in case. So I guess the day came, this is the CASE. They advertised it heavily as superior product and better than any other out there.


Lauren K. said
1043 days ago
So I just had a leak in the copper piping inside the unit after having it for almost 3 years. I had to replace all of the refrigerant too. The guy from the heating & air conditioning place said he had never seen anything like it and that it might be a manufactures defect. So unhappy. I'd love to find out if anyone knows of anything I can do about this.


Lauren K. said
1043 days ago
So I just had a leak in the copper piping inside the unit after having it for almost 3 years. I had to replace all of the refrigerant too. The guy from the heating & air conditioning place said he had never seen anything like it and that it might be a manufactures defect. So unhappy. I'd love to find out if anyone knows of anything I can do about this.


George B. said
1039 days ago
Hello ~~ I have had two rheem units in 2011 supposed 10 year warranty, the one has been leaking Freon for a year just kept getting worse. Original Contractor would not come back for year end check. Then now will not even return calls just had to pay $130 for service call and $88 Freon .Different person diagnosed as bad coils because of leak. I asked what caused the leak? he said Rudd/Rheem has put in bad coils for many years. Also said he will come back in a week to see how much it leaks? This is unacceptable they are $5000 each and said it would be Six hours to install new coil at $99 an hour


Donald B. said
1024 days ago
I purchased a model 13PJL36A01, SN 7690W111002447 unit in February 2011. I have had the unit serviced twice yearly. This year the technician informed me that the condensar and suction side valve also leaking due to what he called corrosive degradation. The tech says that you will warranty parts, but no labor. I am asking you to pay labor on a unit that is only 3+ years old. This unit was installed by Blalock Heating & Air, Brooks Ga. Your prompt response will be appreciated.


Candace S. said
1021 days ago
Copper coil unit has been replaced and works for 3 days and then leaks again.


Matthew S. said
1016 days ago
Have two Rheem Units installed in two locations. Most recent one leaks about 1.5 years after being purchased. Parts are covered but labor is $500. The second unit literally just went bad moments ago, 3 years after initial purchase. Stay away from Rheem/Ruud at all costs. These are cheap builder grade units that attract everyone because of price not quality. On top of that the replacement coil will be identical...the issue is bound to happen every 2-4 years. Either stay completely away from these or purchase the extended labor contract from your A/C contractor if it is reasonable (typically less then 500 up front). I learned my lesson to do more research and not take the contractors word for it...most are not honest.


Tim S. said
996 days ago
5 year old unit. Was just informed both units have multiple leaks on indoor unit and need coils replaced at over 1000 each. Have already spent to refill and check for leaks.


Stephanie H. said
993 days ago
Just outside the warranty period by six months and the Rheem system has had some major repair issues. We have had to replace the fan motor and blower (which was 225) and the evaporator coil, which had huge leaks and was well over 1700. No warranty. Had to run a new line - another 1000. Now 2 weeks later having icing issues and the a/c is no longer cooling the house. Called out the same contractor who had us repair all the above yesterday and they said nothing was obviously wrong with it and if it continues, we are looking at replacing a fan motor (again) and the contact plate. What is the deal? Why is this company still operating if they know they are dealing with inadequate products?


William M. said
988 days ago
My Rheem HVAC is not cooling well,I'm having a leak on my Rheem coil.


Lucas M. said
976 days ago
Had a ruud system installed in my house 6/6/11. First coil leaked on 8/12/13. Company covered part but not labor. Second failed on 7/11/14. The company replaced the unit after arguing with them for three days but refused to cover the 200.00 dollar labor lost. There customer service is the worst I've ever dealt with.


Terri L. said
973 days ago
Have a 16 month old, 16 seer rheem heat pump that I just had the evap. coil replaced. I called Rheem and of course wouldn't accept any responsibility nor help in the 900.00 labor cost to replace new coil and all 6 lbs. of freon that was put in to keep house cool until part was replaced.


Terri L. said
973 days ago
Have a 16 month old, 16 seer rheem heat pump that I just had the evap. coil replaced. I called Rheem and of course wouldn't accept any responsibility nor help in the 900.00 labor cost to replace new coil and all 6 lbs. of freon that was put in to keep house cool until part was replaced.


Terri L. said
973 days ago
Have a 16 month old, 16 seer rheem heat pump that I just had the evap. coil replaced. I called Rheem and of course wouldn't accept any responsibility nor help in the 900.00 labor cost to replace new coil and all 6 lbs. of freon that was put in to keep house cool until part was replaced.


Mabry R. said
961 days ago
We have a Rheem heat pump, Air handler model RHLL-HM4821JA. Went into warranty in November 2012 for labor and material from contractor which installed it. Rheem uncased aluminum evaporator coil corroded and leaked Freon, July 30, 2014. Rheem replaced the coil at its cost, but did not pay the $500 labor for the diagnosis and replacement. I will contact our state (of AL) AG about this.


Eric B. said
946 days ago
Had rheem heating and a/c installed in 2010. Just found out that the coil rusted out. Supposedly a benchmark coil that they dictated use. Apaprently the company is out of business now.


Adam K. said
941 days ago
I had a brand new Rheem unit installed 3 years ago. Every year since, the unit fails to get the house cool when summer rolls around. Every year they tell us the same thing; "it has a slow leak. It ran out of coolant. We'll fix it and refill it. Give us $300"


Brad S. said
941 days ago
2 Rheem units installed 2010, technician reports both units leaks. Common problem with Rheem's he says!


Mirna V. said
940 days ago
I am currently looking at this site http://www.classactionsnews.com/consumer/rheem-defective-air-conditioner-class-action-lawsuit - today my senior dad became a victim of this situation. He lives in Florida and we are seeking to be reimbursed for his expenses. Any info will help. I will try to contact the states atty general?


Rita R. said
939 days ago
I was duped into buying a new $7,000 RHEEM by a very convincing salesman. 2 days after installation the unit made a loud noise. The compressor was replaced. 6 months later the loud annoying sound was back, unfortunately I did not record it, so the tech could not troubleshoot. 2 year later when the warranty from the dealer had elapsed, the noise resurfaced. This time I was able to record and playback to technician, he took a visual look at the air-handler and the unit and said we need to replace the coil and it would cost us $275 in labor fees. This supposedly quiet and high-tech RHEEM is a farce. Unreliable, inefficient and falsely marketed. My poor husband is getting the brunt of my annoyance, since I wanted a little more costlier TRANE and he is loyal to RHEEM. It seems that loyalty is not always the best, since we are paying more for substandard product. Rita R


Mikulas T. said
936 days ago
This year 2014 march I had problem with my Evaporator coil Rheem , evaporator was leaking, , HVAC repair man exchanged evaporator unit coil with refrigerant, ad I paid for everything almost $900.00


E & H C. said
936 days ago
OMG, yes I do have the same problem with my Rheem 3.5 ton AC/Heat combo Model # RSNMA042JK000-16 that was installed Nov. 06, 2012. On July 8, 2014 my system froze. On July 9 I had the unit looked at and was told that I had a coil problem and was leaking Freon and that I will need to change the coil. Well I had to pay for the service plus additional cost for the Freon. All well and good I said cause it was still under warranty. Come to find out the coil (supposedly) will cost $0 (that is when I finally get it) & MY cost for the service OMG $600.00 so now here I am almost at the start of September and no part to be had. Then I'm reading all these horror stories that even if they replace the coil, that won't be the end of it>>> that it won't be long down the road that I will be loosing Freon again. Give me a break!!! I should have known better cause my neighbor ended up with the same problem and she replaced her whole unit with another brand after 4&1/2 years. Well now we are at a serious decision making. Unit is 2 yrs old how much more money will I put into this unit and then be forced to buy a new one after putting so much money into it. As much as I do not want to, I may have to bite the bullet and do what my husband told me...junk it, don't fool around with these BOZO'S and get a Trane. What is this business world coming too!! Nothing last anymore and they take full advantage of the consumer. Warning to those who are ready to buy a unit: DO NOT & I REPEAT DO NOT BUY A RHEEM!!!!!!!!!!!! I didn't learn my lesson after what happened to my neighbor, please be aware do not do the same.


Remigio D. said
932 days ago
I have a Rheem unit and I do have a the same problem almost every year.


Remigio D. said
932 days ago


Lucas M. said
931 days ago
I had two condensor coils replaced within a year the company finally replaced the unit. but wouldn't cover the labor.


Randolph L. said
926 days ago
I have a Rheem that I bought in 2008 5 ton package unit, replaced the coil 3 Times Since install the technician said that it was because of Sulfur in my well. Paid $3,000.00 in November last year to have a Sulfur Aeriation device installed, In February this year had another coil installed thinking Problem would now be resolved. 9-2-14 my Condensor Fan motor went out while they were there to fix it they found another leak in my coil. I am so upset I dont know what to do now. The unit is of course out of warranty.


Ron A. said
924 days ago


GLORIA B. said
917 days ago
RHEEM COMPLETE A/C SYSTEM...

this is my shoutout for anyone who can help me yell, holler, bello etc. to get help here...

I had a new A/C System installed 9.18.14 and have since then had no proper a/c, constant having to call the installer who replaced coils and as late as yesterday, added some sealant and a new coil...

obviously there is freaking freon leaking and when I contacted RHEEM at their headquarters, they claimed no responsibilitu///shoved it back to the installer and the Rheem supplier down here in S. Florida...

the Rheem installer claims not to know what to do...

HELP! PLEASE!


Danielle J. said
913 days ago
WOW!!!
My system first needed freon in 2011, and then last week it froze up, and the HVAC man came and added freon, thinking that I had a slow leak given the past need for freon. He added 1.5 lbs @ $50 a pound. After just 24 hours I notice the system wasn't right. The air felt moist, and the system could only maintain, not actually cool the air. HVAC man came back and used his instruments to find a terminal leak in the evaporator coil. The estimate for this repair is $1,000 total... I'll know tomorrow the actual cost. Here I sit with a few lights on so as not to attract insects, with all my windows open, listenin intently for the rain that may or may not come tonight, all the while knowing the migraine I'm suffering, and the earache are from the outside allergies I suffer from. Unacceptable behavior by any manufacturer of goods and products. I would like to see my money, health and stress time back as well.


evan s. said
905 days ago
I am having the same issue. My coils are leaking and the unit is 2 years old. Please call me


Daniel B. said
901 days ago
Does anyone at rheem want to comment on why rheem (Should be spelled ream) chose to make the inner drip pan and drain pipe out of carbon steel with a cheap coating that rusts? I would think this would be a much larger issue for Rheem than copper degradation...Here is the scenario- cheap coating breaks down over time, steel constantly exposure to moist air, rust forms quickly producing scale, scale plugs drain lines, water level inside pan overflows to outside pan, float switch shuts unit down, open your wallet. Other manufacturers make their inner pan and drain tube out of plastic to easily avoid this consumer worry and avoid unnecessary expense. If anyone at Rheem, monitors this forum I can be reached at 225.936.0355


Michael L. said
898 days ago
I am having the exact same problem paying labor cost to replace the coil for the second time on a Rheem unit I purchased and had install through Home Depot 11/2/2010


george f. said
891 days ago


george f. said
891 days ago
I too have a coil issue that need replacement and labor is extra charge. Rheem needs to belly up and pay for the labor, since the coil s arte defective and under warrantee.


Louie D. said
891 days ago
My unit is only 1.5 years old and cost me 300.00 the first time the freon leaked out ,and here we go again. This time we have to replace the A cord and refill the unit again.... Is there any way we can some of our money back ....thank you for any input that might help.....


Phillip S. said
869 days ago
I have the same issue. I replaced 4 A/C units at my building in december 2011 with reem equipment, and two if the units have leaked freon 410 out 5(five) times and it is expensive to replace. I am hot working in my office, and very tired of paying for air conditioner companies to come out and "tweak" my ac units. We need to class action this company if they are selling A/C Units that are defective. Rheem needs to belly up and pay for the labor, since the coil s are defective and under warrantee.


Bill R. said
862 days ago
Bought new systems in April 2010 and second system in May 2011. Both systems leaked Freon, first was replaced now the second is leaking and cost will not be covered by Rheem to replace.


said
850 days ago
Rheem unit 4 ton. Put in in 2010. Every 8 months had to refill. Finally found an AC guy who found the problem in the coil and showed the coil to be defective. Claimed Rheem warranted it but I still spent 550.00 to change it out. Plus all the refills. And the hacking of my bank account from A check I wrote to the original installer.


SORIN D. said
840 days ago
4 ton Rheem unit . The evaporator coil failed in the new unit and was replaced under warranty, in Jan 2013. The new replaced coil is failing and needs to be replaced. It's becoming expansive and frustrating . Bad product , somebody must to take responsability for bringing it on the market.


SORIN D. said
840 days ago
4 ton Rheem unit . The evaporator coil failed in the new unit and was replaced under warranty, in Jan 2013. The new replaced coil is failing and needs to be replaced. It's becoming expansive and frustrating . Bad product , somebody must to take responsability for bringing it on the market.


Mark B. said
835 days ago
Bought new Rheem Prestige heat pump in 2010. Leaks started almost immediately. At about three months, technician first replaced TXV sensor bulb (and added freon). At one year, technician replaced thermal expansion valve. Added freon in year two. Now, year four, replacing evaporator coil. Part is covered, but labor ($450) and freon over the years is not.


Mark B. said
835 days ago
Bought new Rheem Prestige heat pump in 2010. Leaks started almost immediately. At about three months, technician first replaced TXV sensor bulb (and added freon). At one year, technician replaced thermal expansion valve. Added freon in year two. Now, year four, replacing evaporator coil. Part is covered, but labor ($450) and freon over the years is not.


Bryan P. said
835 days ago
Purchased my split unit in 2010. Had to add refrigerant within 2 yrs and every year since. Finally, checked the evap coil for leak and there it was. Getting a new evap coil at this posting . Will cost $350 to replace....getting REAMED by RHEEM!!!! Replacing auto defrost as well. Overpriced POS!!!!!!!! The engineers at RHEEM know this, but DON'T GIVE A STINKY PILE! I'm tired at the state of customer service we receive from these companies. I better stop before I blow a gasket...Oh yeah, that's not covered either!!!!!!! JACKASSES


Michael H. said
833 days ago
We built our home in 2010/2011. We moved in in Feb 2011. The unit lost all refrigerant by June. There was some sort of manufacturer defect on the outdoor unit. The contractor said that Rheem will not replace it but the contractor soldered the leak. Here we are 3yrs, 10 months later and now the evaporator coil in the indoor unit is leaking. The unit has been running non stop for 3 days. I'm sure some damage or at least some excessive wear and tear has occurred because of these problems. We are being told that Rheem will cover the coil but we are required to cover the labor and refrigerant. Just like everyone else, the refrigerant is reacting in a manner that damages the system. I guess we should are start saving money now. These things are junk and will need to be totally replaced long before the expected life of the unit. Do we have any recourse yet?


Josep P. said
821 days ago
We purchased 5 ton Ruud unit in June, 2010. We chose the Ruud because of an article in Consumers Reports in 2009 which chose the Ruud as the best available. In August of 2011 our evaporator leaked and had to be replaced. In August of 2012 we replaced another leaking unit. In September of 2013 we replace another with a supposedly improved version that would not leak. I just had my air conditioner serviced and, what do you know, the unit that would not leak is leaking. There is a ten year warranty on parts and labor, but not on freon which is quite expensive. Another six years of this is unacceptable. Ruud has refused to pay for the Freon. My experience with them is, "we only warranty the part"


Chris V. said
814 days ago
Same issue. Just learned my two year old Rheem package heat pump requires $1800 in repairs, plus the one part covered by warranty is valued at $600. The failed part is a copper "Inside Coil". The HVAC tech claims it's replaced with improved aluminum. The old one developed a microscopic leak.


Craig A. said
811 days ago
Same issue. Within 1.5 years, had indoor coil replaced due to no cooling; paid for labor and coolant. Less than 4 years old, have had 7 service calls and being told external coil needs replacement. 10 year warranty will replace parts but labor and puron has/will cost me over $2500. I would love to be added to the class action lawsuit since Rheem is taking no ownership of their defective product.


Shant K. said
808 days ago
I have had the same issues, system a little over 5 years old. They tried to get out of the 10 Year warranty. Sure they are replacing the part, but the labor is on the homeowner. So far have sent $1000 for repairs and Freon, and now need to replace defective coil again.


joseph b. said
807 days ago
my unit is 18 months old and started leaking and the cost of $420 seems high to me. I bought a new one so we wouldn't have this problem!!!!!!!
rheem won't even answer their phones? I sold 4 unit for our company and no more!!!!!!!!!!!


Balsamo L. said
806 days ago
I had a new 4 ton unit installed in July Of 2012 by Dan Olson's AC. Since that time we have had Dan Olson's AC out at least 14 times to check the unit.

It freezes and runs 12 hours a day, they have already replaced the coils but that has not helped it has not worked right since day one . At this point Dan Olson's AC dose not even return phone calls and have wiped their hands clean.


I spoke with Ruud today and they pretty much told me your on your own. This is terrible service and criminal to treat your consumers this way.

Don't ever use Dan Olson's AC or buy a Ruud!


Mark B. said
804 days ago
Same issue. Last winter, unit would not heat. Paid for service call and recharge. Contractor determined that the coil was bad. Get this!!! Rheem paid labor and parts!. BUT - just today, same issue with the other unit. This time Rheem will cover the part, but not labor. My unit is a 2010, but if it was a 2011, they would pay labor and part. I am filing complaints left and right and my contractor is going up the Rheem chain to get this resolved. Regardless, like all of you, I have paid for two service calls and will more than likely never see this money again.


James J. said
799 days ago
I am a hvac contractor. I have been a Rheem and American Standard dealer for 28 years. All the manufacturers have experienced unacceptable failure rates with their COPPER evaporator coils after being forced to switch to the new "Freon" R410 for environmental concerns. The copper tubing in these coils has steadily gotten thinner and thinner for better heat transfer which equals efficiency gains and for cost savings. The higher pressures that the new Freon operates at coupled with the known issue of formicary corrosion is causing these to fail quickly. All the manufacturers have now switched to aluminum evaporator coils instead of copper. This is supposed to resolve the formicary corrosion issue which is caused by copper, aluminum, steel and water being in contact with each other. However, Rheem was the last to start producing aluminum coils. In fact, it is only now (2015) that we have them available to sell. The warranty replacements have been aluminum for the past 6-8 months. If your coil was replaced before the aluminum coils were available, then you got a copper replacement and will be back in the same boat. I have changed dozens of these coils in the past two years. In fact once it became apparent that they all were going to leak, I quit selling Rheem equipment. I understand the frustration with the contractor that many of you share. Rheem was telling us that it was a few isolated units in a particular date code range and that the problem was being addressed. It obviously turned out to be much worse than that.


Ronnie K. said
789 days ago
I purchased a Rheem A/C through my appliance contract company (ECM in Florida) in 2011.
Since then I had the CONDENSER COIL replaced 2x (8/12 & 11/14 as well as the fan motor, filter drier, freon, etc.
The parts were under warranty but I had to pay $350 plus $100 for labor!
ECM says they are not responsible for the parts, RHEEM also says they don't take responsibility because it could be a lot of reasons why these issues are happening. Very, very frustrating.
It is a shame that consumers are faced with problems as mine. In this day and age A/C units should be make with, not only energy efficient parts but also parts that don't breakdown with in 2 years of the new unit.


Helen B. said
754 days ago
I purchased a Rheem Heat pump on 2/16/2013 and have had to have freon/refrigerant replaced twice and on 2/25/2015 I had to have the indoor coil replaced where the contractor found a miniscule leak. I feel that I should be reimbursed for the cost of the labor, service call and the refrigerant which was a total of $700.00. I hope that I won't have any more problems with this Rheem Heat pump but am not optimistic and am sorry that I purchased a Rheem instead of a Trane. Helen Branson, Mount Airy, MD


Helen B. said
754 days ago
I purchased a Rheem Heat pump on 2/16/2013 and have had to have freon/refrigerant replaced twice and on 2/25/2015 I had to have the indoor coil replaced where the contractor found a miniscule leak. I feel that I should be reimbursed for the cost of the labor, service call and the refrigerant which was a total of $700.00. I hope that I won't have any more problems with this Rheem Heat pump but am not optimistic and am sorry that I purchased a Rheem instead of a Trane. Helen Branson, Mount Airy, MD


Helen B. said
754 days ago
I purchased a Rheem Heat pump on 2/16/2013 and have had to have freon/refrigerant replaced twice and on 2/25/2015 I had to have the indoor coil replaced where the contractor found a miniscule leak. I feel that I should be reimbursed for the cost of the labor, service call and the refrigerant which was a total of $700.00. I hope that I won't have any more problems with this Rheem Heat pump but am not optimistic and am sorry that I purchased a Rheem instead of a Trane. Helen Branson, Mount Airy, MD


Helen B. said
754 days ago
I purchased a Rheem Heat pump on 2/16/2013 and have had to have freon/refrigerant replaced twice and on 2/25/2015 I had to have the indoor coil replaced where the contractor found a miniscule leak. I feel that I should be reimbursed for the cost of the labor, service call and the refrigerant which was a total of $700.00. I hope that I won't have any more problems with this Rheem Heat pump but am not optimistic and am sorry that I purchased a Rheem instead of a Trane. Helen Branson, Mount Airy, MD


Helen B. said
754 days ago
I purchased a Rheem Heat pump on 2/16/2013 and have had to have freon/refrigerant replaced twice and on 2/25/2015 I had to have the indoor coil replaced where the contractor found a miniscule leak. I feel that I should be reimbursed for the cost of the labor, service call and the refrigerant which was a total of $700.00. I hope that I won't have any more problems with this Rheem Heat pump but am not optimistic and am sorry that I purchased a Rheem instead of a Trane. Helen Branson, Mount Airy, MD


Helen B. said
754 days ago
I purchased a Rheem Heat pump on 2/16/2013 and have had to have freon/refrigerant replaced twice and on 2/25/2015 I had to have the indoor coil replaced where the contractor found a miniscule leak. I feel that I should be reimbursed for the cost of the labor, service call and the refrigerant which was a total of $700.00. I hope that I won't have any more problems with this Rheem Heat pump but am not optimistic and am sorry that I purchased a Rheem instead of a Trane. Helen Branson, Mount Airy, MD


Helen B. said
754 days ago
I purchased a Rheem Heat pump on 2/16/2013 and have had to have the contractor back twice. On 2/25/2015 he replaced the refrigerant again and had to install a new indoor coil which had a miniscule leak. Ever since I purchased this Rheem my utility bill have been higher than ever before. Would like to be reimbursed for the cost of the labor, service call and the refrigerant which was $700.00. Helen Branson, Mount Airy, MD


Robert H. said
752 days ago
We have had the same problem with the evap coil with the Rheem unit that was installed in February, 2013. The cost of the coil was covered under warranty but the cost of the service and freon was $692. I intend to visit every sit that I can and let people know what happened.


John C. said
751 days ago
Seems to be the american way.
What happened to companies that stand behind there products
Bought unit in 2008 in 2010 coil replaced 2012 coil leaking againkeep adding freon very expensive till march 2013
Replaced complete air handler.
Surprise surprise surprise feb 2015 have to add freon.
Wonderful my 2008-2013 ac system needs to be replaced.
I want all my money back.
Althoygh nobodys listening


Janie M. said
742 days ago
Bought a Rheem in 2010 within the first 2 weeks the relay switch went, then within 3 months the first evaporator coil went, this is the 2nd or 3rd coil that went. Was charged $125 for emergency service last night (live in Fl. it is 85deg) Now they want $755. for the new evap. coil (this is supposedly labor only) Back in 2013 I called Rheem and left messages.. no response.


Tara M. said
736 days ago
Purchased a Rheem April 2013, need to replace condenser coil for a cost of 1500 dollars. Tara M


Cecil F B. said
735 days ago


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732 days ago
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david v. said
729 days ago
live in s/w florida. 5 yr old compressor housing all rusted on the base that holds the compreessor. my dealer said rheem rep stated that corrosion was not covered. soon the compressor will fall down through the base and stop working.


Annette G. said
724 days ago
I purchased a 5 Ton Rudd Condensing Unit UPQL-060JAZ 15 SEER and 5 Ton Air Handler RHLL-Hm6024JA October 31, 2012. On 1/3/14 the expansion valve on the condensing unit was
replaced. No warranty on labor. Labor cost $ 404.00. On July 25, 2014 the evaporator coil was leaking and had to be replaced. Labor cost $571.00. December 31, 2014 the condensing coil was found to have several leaks. Lovely... had no heat over Christmas and New Year's. Labor and freon cost to replace $1263.20. My AC company closed so I have no warranty on labor from them. I called RUUD and they were very RUUDE! I complained that I had a "Lemon" and wanted a replacement. He told me that it was an installation problem. REALLY? My new AC company told me that they have never seen so many failures in such a short time - ever. My next stop is the Texas Attorney General... Texas Deceptive Trade Practices Act...or also an attorney sueing under the Magnuson-Moss Warranty Act. You get nothing in the class action suits. Statue for TX DTPA is 2 years from first first reported defect. Statue of limitations for the Magnuson-Moss Warranty Act is four years from purchase.


Larry W. said
722 days ago
We bought a new Rheem unit in 2009. The evaporator was replaced in August of 2011. Now the replacement has a leak and needs to be replaced. The replacement was copper and the installer says it needs to be replaced with an aluminum unit. As with others the evaporator is warrantied but I have to pay shipping of $50.00 and installation in the $600.00 range.


said
717 days ago
a problem with the expansion valve leakingand not working properly


Roger C. said
709 days ago
I have a rheem 3 ton unit that is just 3 years old. The coil just had to be
replaced because it was completely corroded and all the freon leaked
out. The coil was under warranty but the 450 labor and 500 worth of freon was not. Installer told me this was a huge rheem issue and they were not taking
care of it.


Krishna K. said
707 days ago
I have a Rheem 4T unit installed by builder in my house built in 2009. The evaporator coil leaked in 4 years! Now after repeated refrigerant charge, I am forced to install a new system at a cost of USD 6000!


james h. said
707 days ago
Have had to replace each coil on three units. Enough said!


Maryann W. said
707 days ago
I have a unit that is only 2 years old and the coil is bad. It is costing me for labor, freon, etc. I feel I should be reimbursed for all of this.


said
703 days ago
I have the same problem as Maryann W. How do I get in on the class action law suit? I have out of pocket expenses of $950.


frank s. said
700 days ago
I just had to replace a 3 ton rheem evaporator coil that leaking 410 A and my hvac installing company charged me $892 for labor. The evaporator coil was still in bbc.co warranty


said
692 days ago
The repairman told me the part had a recall on it I don't remember the name of the part but it has a hole in it and leaking he said you would send me the part and then he can fix it I paid $600.00 I don't know how much he's going to charge me when he comes back I hope you I hear back soon I would like to have some air for the summer


Ron O. said
690 days ago
2nd Rheem compressor is now leaking, this is only a 7 year period !
Confused by the Reheem lawsuit, what are consumers entitled !


Stephanie W. said
689 days ago
Same problems as everyone. Two units installed, completely out of freon after 2 yrs.


Jeffery N. said
685 days ago
I am a professional I have replaced literally dozens of these how can I get reimbursement for my customers.


jen H. said
684 days ago
Had same issue just out of warranty. 1300 later I find this post :(


jen H. said
684 days ago
Had same issue just out of warranty. 1300 later I find this post :(


JEFFREY C. said
682 days ago
We have had our system for 2 years it worked fine then it just stopped cooling no warning. What bothers me the most is the company that installed it acts like they had no idea what was wrong, and wanted to charge us over $200 to do a leak test after charging us $85 for a service call. And HOME DEPOT where we purchased it through offers no help what so ever and still sells these products to new customers. I think they all should be liable.


Tubarriton C. said
679 days ago
Brought this Unit new, it's about 4yrs old, in side Coil rust bad, outside Uint have a leak all so, it's been Junk,!


said
674 days ago
ha


Lee P. said
673 days ago
At least 3 coils in about 5-6 years.


Craig S. said
666 days ago
I purchased 2 new Ruud (Rheem) units in April 2012. I have already paid for labor and refrigerant once in 2013 - Which was thought to be an initial installation error at the time (original contractor is out of business). However, the coil is damaged and must be replaced. I have been quoted replacement cost of $1,250 for labor and refrigerant - Parts covered under warranty. This looks to be the same issue as reflected above and believe the manufacturer to be responsible for these costs. Unfortunately, I live in Texas where AC is a necessity and don't have time for this suit to play out for resolution.


Gregory B. said
661 days ago
Purchased a home recently with a Rheem Central Air and Heat system. I just recently went to run it as I live in the North East and it has been hot. AC was not blowing out any cold air. I reported the issue to my home warranty company and they in turn sent out an HVAC contractor. When the contractor hooked up his gauges to read the freon levels, there was 0 freon in the system of a 7-9 pound unit.


Damian G. said
661 days ago
I'm having the same issue with the coil. Have had refilled with Freon three times already over the last five years.


Davis S. said
660 days ago
I have 3 ton Reem seer 10 unit it needs freon every three months.


Charles B. said
660 days ago
Owner of a 2 year old 2 ton rheem ac/heat pump. After experiencing abnormally high heating bills ove this past winter I realized that it was due to the heat strips running to compensate for the unknown at the time lack of refrigerant in the system. It took until mid spring until I needed/wanted to cool and found out that on a 82 degree sunny evening the 2 ton unit was not dropping the inside temp which was 80 in a 1050 sq ft 1 story home with adequate flow and vent sizing in the ductwork. When the unit was new it could drop the temp from 80 to 74 in less than an hour under the same weather conditions. Will be looking forward to action on this case.


Dennis N. said
660 days ago
I have a Rheem unit and just had to recharge the freon on my unit. The AC tech says that the evaporator is corroded and will have to be replaced. Just spent $250 on a freon recharge and will have to spend more to fix a leak.


John A. said
659 days ago
Having the same issues


Jacqueline M. said
659 days ago
Coil is being replaced on my Rheem unit as I am typing this. The unit is 2 years old. I have been told this will cost me at least $700. Last week technician came out and did a diagnostic leak search (cost $133.50) then had to cap off coolant into the coil 3lbs of R4410 (cost 72.00). Very frustrated with this Rheem Product...


Angie H. said
657 days ago
I had a Rheem Model RAP-JEZ 4 410A Unit installed in September 2010. It was discovered today that the coil is leaking and needs to be replaced. The coil is under warrentee, however the $1200 in labor and Freon replacement is not. What can be done?


Michael M. said
656 days ago
Evaporator coil leak. Purchased march2012. Person at Rheem very rude. So far have about 600 dollars in 410 charge. Waiting for a new coil now. Have to pay to have it installed and ship the old one back, Rheem is the worst company I ever dealt with


Michael M. said
656 days ago
Evaporator coil leak. Purchased march2012. Person at Rheem very rude. So far have about 600 dollars in 410 charge. Waiting for a new coil now. Have to pay to have it installed and ship the old one back, Rheem is the worst company I ever dealt with


Michael M. said
656 days ago
Evaporator coil leak. Purchased march2012. Person at Rheem very rude. So far have about 600 dollars in 410 charge. Waiting for a new coil now. Have to pay to have it installed and ship the old one back, Rheem is the worst company I ever dealt with


kenneth t. said
654 days ago
We have just been told we have to replace the coil in our 2 1/2 year old Rheem. Arizona Cold Air recommended we join the lawsuit to try to recover some of our labor costs.


Mark D. said
654 days ago
Yes my system is leaking curently


Henry R. said
653 days ago
My Evaporator coil has numerous pin hole leaks and must be replaced.


April S. said
652 days ago
New unit installed Sept. 2012, evaporator coil leaking, had to have replaced part was covered but had to pay $600 so far to have it replaced (labor/refrig) now unit is leaking condensation out bottom of unit; AC techs been to house three times so far; why has no one sued Rheem?


Juanita V. said
651 days ago
I bought my unit in June of 2011 from Sawgrass A//C and Elelectric. Shortly after unit started to freeze up. Ever since this problem has become a nightmare. My unit is made in Mexico and I believe it's defective.


Burt F. said
651 days ago
I have an upstairs and a downstairs Rheem unit in a house built in 2008. Both units have had the evaporator coil replaced twice (4 coils have failed) and now one of the units is leaking again. Looks like the lifetime of the coils is only about 2 years. The fix is to use aluminum coils instead of copper. If Rheem offers an aluminum coil and a warrantee, I will install it. If not, I will replace my units with a Trane product.


Judith K. said
650 days ago
I would like to be part of the class action suit. I just paid $2600.00 to have a new one installed . My air conditioner was installed in August of 2009. Therefore, I was told it was out of warranty.


Marie P. said
649 days ago
I purchase 2 brand new Rheem AC handlers and outdoor units and the evaporator coils are already rusty and corrosive. I want my money back.


Wanda S. said
649 days ago
My builder installed two Rheem systems in my two-zone house so I have double the trouble. I thought it was the HVAC techs not knowing what they were doing. About $10 thousand dollars of repairs and replacement parts over 7 years later, now I'm understanding why. The effect of the copper coils, and the similarity of experiences that others have been having confirms that this is truly a defective product. After a long cold winter in Maryland with little heat, several repairs and more refrigerant and an $1100 monthly electric bills, I just had a new HVAC tech tell me that on a 90 degree day that my AC isn't working because I was out of refrigerant on one system. He did the nitrogen pressure test, which I just had done about 6 months ago, and told me it was my condenser coil leaking and that it's likely to be a major expense. The other system was not quite full of refrigerant so he added 1.5 lbs from a tank I had purchased in the winter to fill the other system. I have to laugh to keep from crying. This is the worst product of any type that I have ever seen. I am ready to join the class action law suit.




Yvonne C. said
648 days ago
Our house was built using two systems and we have spent money to repair one of he units on several occasions. We have been told that coil has holds in it and that it's leaking. It's really hit in Alabama and we would like to have this repaired properly and not keep spending money on something that appears to have been defective when our house was built. Any help or guidance for repair would be helpful.


Michael H. said
647 days ago
Had a Rheem 4 ton unit installed in late 2011. Worked fine in the summary of 2012, but by summer of 2013 had to have refrigerant added, and annually since then. Installer described this situation and asked me to join the suit. Sounds like this issue involves all HVAC equipment regardless of brand who used this particular coil. I have two leaking coils.


Bill & Judy B. said
647 days ago
We purchased a Ruud Ultra Series on 2-2-07 and bought the extended service agreement for 10 years. In May 2014, we were advised there was a leak in the coil. It was filled with Freon and was ok for the summer. We are now informed that the Warranty Co denied coverage. Lucky for us the dealer will pay for the coil but they will charge us labor. We bought the unit and the extended warranty so we would have peace of mind as we are getting older. So much for that. We want in on the class action law suit.


ramon c. said
646 days ago
my evaporator coils
is leaking and i rusted


angela k. said
646 days ago
RCBA-2457GG17 BOUGHT NEW IN 1999 AND BY SUMMER OF 2001 THE COOLING COIL WENT BAD AND NOW ITS 2015 AND IT STILL SITS UNFIXED CAUSE I CANT AFFORD THE PART AND LABOR, IF THEY ARE GOING TO SELL JUNK THEN THEY NEED TO BE HELD RESPONSIBLE....


Marty S. said
645 days ago
Diagnosed having holes in mine also. $2500 fix. Hopefully filling it up will last a while. I hope they take care of their customers.


LaTonya M. said
645 days ago
I have a Rheem unit that I am having issues with the coils that are bent badly. I have to replace my entire unit.


chad r. said
644 days ago
I am having the same issue with an UPNE-036JAZ


Sylvia M. said
643 days ago
JUST FOUND OUT OUR COIL IS LEAKING FREON AND NEEDS REPLACING TO THE TUNE OF 1495. AND ALREADY SPENT 245 TO REPLACE 3LBS OF FREON UNIT IS ONLY 6YRS OLD


Harold S. said
642 days ago
Had our unit 4 years. Even with a bi-annual service contract our upstairs unit has broken down every summer when the temps have climbed into the 90s. One time it was a computerized motor which took my service Company 2 weeks to find a replacement (They have to be programmed o the individual unit). Now this time the unit packed up last Tuesday, but my service Company were so overloaded with work due to the exceptionally hot weather that they didn't arrive until yesterday (Friday). They found 2 of the Freon tube to have broken. It's Friday at 6:30pm by now so they cannot get a replacement part until Monday, they will come on Tuesday. That's a week at the least we have had no cooling upstairs. We spent $11,0000 plus interest on the loan over 4 years, all we bought was a lemon and the prospect over many more summers of uncertainty. I have never been more angry at they money we have wasted


Martin U. said
642 days ago
I am having the same issue with a leaking evaporator coil. I have unit routinely serviced. It has needed 1-2 lbs of freon per yr. This yr I was informed that the unit (4 ton) has developed a pin hole leak due to corrosion. The unit is 7 and 1/2 yrs old.


Laura N. said
639 days ago


David A. said
637 days ago
I have two units. 1st floor indoor coil needed to be replaced after 4 years. 2nd floor indoor coil had to be replaced after 6 years.


Jane P. said
637 days ago
I have two new Rheem units (3.5 ton and 5 ton). The small unit had coiled leak and got replaced last year (2014) after 4 years. Now the 5 ton unit is having the same problem after 4 years.


said
637 days ago
We have a five year old unit that has had several leaks at factory welds and now have a leaking evaporator coil. Nothing but problems!


Amanda D. said
636 days ago
We have had problems every year with our unit that is only 5 years old, now we have a bad expansion valve that is causing it to freeze up and can not seem to get the part from Rheem to fix it any time soon. It has been over a week of 115 degree heat and no air conditioner.


John K. said
636 days ago
Same problem. Unit is 3 yrs old and leaking coil. Rheem covers the part but not the $700 labor and $300 for the freon. Tech mentioned that Rheem has new coil that is all aluminum after realizing the old coil is defective. They should. be responsible for all costs.


KYLE H. said
633 days ago
have a 4 ton rheem and and my installer said leaking at evaporating coil..he said rheem would pay for coil but labor and freeon was on me.. he also said the new coil was only warrented for ONE YEAR. what BS.


Tim M. said
632 days ago
The Evaporator coil is eroding from bottom to top and have to have whole outside unit replaced which equals $1100


SONNY M. said
631 days ago
I HAVE TWO RHEEM UNITS / A FOUR TON AND A THREE TON / OUTSIDE CONDENSER AND INSIDE EVAPORATOR COIN ON A RHEEM 90+ FURNACE!LEAKS ON BOTH UNITS! THE FOUR TON SCROLL COMPRESSOR LOCKED UP ABOUT FOUR YEARS BACK AND HAD TO REPLACE COMPRESSOR! MY WIFE AND ME AREHAVING BREATHING PROBLEMS AND MANY UNEXPLAINE ILNESSES!I RECENTLY BECAME SUSPICOUS THAT WE AMY BE INJESTING FREON FROM THE A COIL FROM THE INSIDE UNIT! EVERY YEAR I HAVE TO HAVE FREON ADDED??? IF THE LEAK IS ON A COIL , THEN WE ARE BREATHING IT!MY WIFE HAS HAD TWO STROKES AND LAST WEEK WAS PUT ON OXYGEN BREATHER ! HER LUNG CAPACITY WAS DOWN TO 33% WE ARE IN THE HOUSE 99% OF THE TIME! I HAVE BEEN EXTREMELY SICK FOR ABOUT THREE WEEKS , WITH UNEXPLAINED SYMPTOMS!
I NOTICED TODAY [ I WAS FORCED TO GET OUT SIDE AND CUT THE LAWN AND CLEAN UP LEAVES! I WAS OUTSIDE ABOUT HALF A DAY AND STARTED FEELING A LOT BETTER! ONCE I FINISHED AND CAME IN AND SHOWERED AND WENT BACK IN THE BED , MY SYMPTOMS STARTED TO RETURN ???? THAT IS WHAT STARTED ME THINKING OF THE FREON LEAK! I HAVE HAD GUAGES ON BOTH UNITS MONITORING THEM ALL WEEK! THESE WERE VERY EXPENSIVE UNITS! I HAVE SPENT A LOT OF MONEY ON THEM SINCE INSTALLING! IT ALWAYS STARTS WHEN THE WARRANTY RUNS OUT! SO I DONT KNOW IF THE UNITS ARE CAUSING OUR ILNESSES/ BREATHING ISSUES/ SKIN DISORDERS/ SKIN CANCERS[ WHEN WE DONT GO IN THE SUN] EYE PROBLEMS/ CONSTANT TIERING/ TINNITIS ON ME THAT THE VOLUME HAS ALMOST EXCEEDED THE SOUNDS I NORMALLY HEAR/ I HAVE HAD SEVERAL SKIN CANCER REMOVALS/ MY WIFE IS NOW HAVING THE SAME! NEITHER ONE OF US CAN SLEEP AT NIGHT / ONLY A COUPLE HOURS AT NIGHT/ NONE IN DAYTIME!


Sandra U. said
630 days ago
Have had to add Freon every year due to leaks. Just spent another $200. Was advised of class action suit by the repairman, who said they no longer sell Rheem due to the company's failure to honor problems.


Arturo D. said
628 days ago
I do have same issues, I have change the coil and put freon in numerous occations and i still have 80%,etc


Jennifer S. said
625 days ago
Spent more money than I should have on a Seer 19 Rheem A/C unit and have had repairs on the 6 year old unit every year since. Now, the unit is not cooling and it was diagnosed with a leaky coil to the tune of $1,000 repair. The tech wants to replace the copper coil with an aluminum coil, but this does not sound right. Copper is more expensive than aluminum! Anyone get an aluminum coil replacement? Also, the tech told me the coil in the outside unit had to be cleaned, but this sounded fishy since that coil is exposed to the outdoor elements and would be dirty again in no time! I don't trust any repairman, especially in Florida.


Virgil R. said
624 days ago
Installed 3 Rheem units in March of 2008. Coils in two of the units failed in 12/10. Those same two failed again in 11/12. One of those same units failed the 3rd time in 6/15. That's 5 coils replaced in 7 years.


Paulett D. said
623 days ago


Forrest M. said
623 days ago
I have just found out my coil is leaking and needs to be replaced to the tune of 1700 to 2000 dollars not including the freon which would be another 900.


John L. said
621 days ago
New Rheem unit installed 7/26/10. June of 2015 coil failed (leaking - Formicary Corrosion) and was replaced with a out of pocket cost of $1600.00. Sold By: Home Depot Installed by: Orangutan Home Services


Wayne L. said
621 days ago
I installed my ac system in 1993 and I have had the same problem for at least 10 years. I have added freon every start of summer. Do I apply for some help on the expense of changing the coil.


Laurie C. said
619 days ago
Six (6) times have had an HVAC tech here to diagnose the same problems with losing freon due to numerous leaks in the copper tubing. Went 6 weeks from Memorial Day to now without a/c in Florida!!! Couldn't afford the freon as currently laid off. Now need evaporator coil replaced. This Rheem unit is only 5 years old and I started having problems the first year!! My tech also advised me of the Class Action suit.


Autumn L. said
618 days ago
My unit was recalled and I was notified. The installer never regestered it for the warranty.


Autumn L. said
618 days ago
My unit was recalled and I was NOT notified. The installer never regestered it for the warranty. It was installed in 2009.


Barbara W. said
617 days ago
Just had the repairman out again for my air conditioner believe its the 3rd or 4th time because it is not cooling and now leaking water.They have put freon in it each of the last 3 times due to the leaking issue and said that should fix the problem. Nope now the coils are gone and need to be replaced to the tune of $3000.00 for parts and labor. Mine is an American Standard, apparently the company that made the coils is out of business because they were making defective coils in the last 4 to 5 years. The manufacture just walks away and we the consumer are left with non working units and then we have to pay for the unit to work we hope. The consumer is constantly being taken advantage of. My unit was installed 5 years ago this month. I started having problems within the first year also. This repair job is costing me half of the amount I paid for the new heater and air conditioner. Repair man was here two hours today and coming back tomorrow with more parts to fix the problem. Not a happy camper!!!


Michael G. said
617 days ago
I have Rudd 4 ton 18 ser unit the first coil was under two years old when the evaporator coil leaked and was replaced. Now less than two years later that coil is leaking and has to be replaced. The coil is still under warranty but the $250 labor cost is not. Also replaced the fan motor..


Shannon G. said
615 days ago
HAd mine installed 7 years ago, shortly after the company that installed it went out of business. So now I have no one to service my system under the warranty. The condenser fan has gone out and I can't afford to get it fixed, and with a new baby in the house it's going to be tough to do.


said
613 days ago
Bought unit in 2011 had to charge system multiple times.just replaced evaporator coil July 2015 .
Lll


Rickey J. said
612 days ago
I have been having the same issue . Right as my 2 yr. labor warranty ended I have been having nothing but problems. My evap coils leaks and condense unit had a leak on one of the copper line bends . This is crazy and very aggravating. I have taken pic and talk to the company that install it. There trying to charge me over 2000 to fix it , I think its ridiculous to have to pay that kind of money. Rheem used to be one of the best system that's why I brought it. I think I'm going to call better business bureau about this. This is definitely an remanufacture problem.


Charles z. said
609 days ago
I installed a new Rheem ac unit for my house in 2010. It had a major leak this summer (2015). I had to spend $2400 with a Rheem contractor to replace the coil.


daniel l. said
608 days ago
My Rheem until was installed 6/20/2010. Major issues. System keeps freezing, pressures can't keep steady, fan unit stopped working, and several technicians still can't determine the problem. So far, I have spent $3500 on new fan motor, and continued diagnostics. Our next step is checking for leaks. Tech thinks it is a leak in the evaporator coil. Such a headache and so expensive.


ANDRE L. said
605 days ago
2 Rheem AC units installed had to replace coil 2 times on one was told by tech it is the copper and Rheem changed to aluminum. Want to be reimbursed for the labor costs and also have the other units coil replaced to the aluminum and all costs paid for that.


Howard G. said
601 days ago
Same problem as all the rest unit is only 2 yearsold


Randall P. said
601 days ago
Having the same problems with Rheem AC unit. Installed 12/10, started leaking in 8/11, service tech suspected an evaporator coil leak in 9/13, coil replaced in 7/14 at a labor cost of $1,216, new coil started dripping water in 9/14. In 7/15 unit stopped cooling again, service tech said outside coil was leaking and going bad, another possible cost of $1,200.


Stephen B. said
601 days ago
15 yr old 2 ton unit. Last coil lasted 6 yrs. $2000 for a replacement. Will probably go with a system replacement.


Shara H. said
601 days ago
We had 3 Ruud units installed July 2014. Had problem with one fixed it middle of July 2015. Just had another go out today July 31 2015. Few DAYS out of warranty. $750 to fix it.


Joe W. said
597 days ago
We have the same problem. Our unit is 5 years old as we just moved in our home 5 years ago. The coils are frozen and there is a lot of rust. What can we do to become part of this law suit as we have had this problem befor.


Jennifer H. said
597 days ago
I purchased a unit in 2011. Today it was diagnosed with a leaking coil. I was told I would have to pay over $1200 to have it replaced. I should not have to pay to replace a defective part. Rheem should have to cover that cost. I am seriously considering joining legal action and complaining to the BBB and attorney general in my state.


James B. said
596 days ago
Unit was placed in my house in march 2014. Numerous service calls. Today was informed coils needed replaced because thet were leaking. Contractor suggested I get involved in the lawsuit.


Elise R. said
596 days ago
I have had my coils replaced and was just told they need to be replaced again. Thank goodness still in Warranty but I have to pay $400 in labor!
Unit needs freon at least every 3 months. This unit is the worst and its only 7 years old. Had an issue within a week of having it installed. Rheem Unit A/C Technologies installed.


David B. said
595 days ago
In 2009 I purchased a RUUD 16 SEERS A/C and Heat Home forced air unit in my attic and it started to leak the same year with heavy rust condensation coming from the back of the seam below the coil container through the foil tape. Wrote a letter to the installer company and they came out and said they fixed the problem, on two other occasions as well. Still leaks today and I have dated documentation/letters along with many photos on file.


Lois G. said
594 days ago
Air conditioner leaking. Had to have coils cleaned and a wall replaced, because of the water damage. Cost almost $1000. that was in June of 2014. Unit was 3 years old. Unit still leaking it is now Aug 2015. I have a repair man here every month.Waiting again today for the repair man. How do I join the law suit?


Lois G. said
594 days ago
Air conditioner leaking. Had to have coils cleaned and a wall replaced, because of the water damage. Cost almost $1000. that was in June of 2014. Unit was 3 years old. Unit still leaking it is now Aug 2015. I have a repair man here every month.Waiting again today for the repair man. How do I join the law suit?


Daniel P. said
591 days ago
Air conditioner evaporator coil is leaking. Unit is 6 years old. I had a repair man quote me $1800 to repair. How do I join the law suit?


David A. said
590 days ago
I am having the exact same problem as everyone else. I was never notified by Rheem that there was a problem with the coils and am now expected to pay over $1,300 for repairs. I intend to fight this and be compensated for the repairs.


Martha J. said
588 days ago
On 8/11/15, my mother's air conditioner quit working. We contacted a reputable company we have used in the past. The examined the issue and found that the copper 'evaporator coils' had to be replaced because they were defective and the man stated that the coils had been recalled through Rheem a couple of years ago. The cost was almost $1,000 which included replacement of freon as well. The unit was put in as a brand new unit 5 years ago. It does not make sense that my mother was not contacted of the recall so she could have gotten the coils replaced with something other than copper.


Mike T. said
588 days ago
Same thing here. evaporate coil leak. Have to replace it. How can I join the law suit?


Mike T. said
588 days ago
Same thing here. evaporate coil leak. Have to replace it. How can I join the law suit?


Ana R. said
587 days ago
Had same issue, installed in 2009, I have to change coil 3 times. Recently stop working again have to replace it.


Mike A. said
584 days ago
Our home is less than 1.5 years old. Had to replace motor within a year and now the coil has leak.


Kyle H. said
584 days ago
Had to get a Ruud coil replaced in June 2014. Now August 2015 the new coil is also leaking. Ruud is refusing to cover under warranty since it is 13 months after replacement install (1 month out of warranty). I'm face with replacing the coil again for approximately $1500 or just pay up and replace the whole system to be done with Ruud for $3100. This is absolutely absurd. HVAC company doing the work for me told me that they have had to replace a very large number of these units. Something needs to be done about this!!


marisol b. said
583 days ago
Does this only apply to newer units or older units too?


donna b. said
583 days ago
same issue leaking coil installed in 2011


KELLY D. said
583 days ago
I am have problems with evap coil leak. American Home Shield denied my claim.


KELLY D. said
583 days ago
I am have problems with evap coil leak. American Home Shield denied my claim.


Stephanie C. said
580 days ago
I have the same problem on four Rheem units.


Patrick M. said
579 days ago
Don't waste your money on American home shield warranty. They are a waste of money. I am a hvac contractor and will it deal with them because they set the price they want to pay for repairs and want use to perform the least expensive HSCK repairs. The formicary Corrado issue is a industry wide issue. CARRIER was the first company to address the issue in 2007 by introducing a tin plated copper evaporator coil. They now have all aluminum coils and tin plated couilsl. They do sell copper coils with out tin plating but dull disclose they do not warranty the coil because they WILL leak because of formicary corrosion caused by off gain of building matetials, cleaning agents (basically anything that comes from China and is in your home!) Also, the Gov'ts mandate on minimum efficiency of AC units resulted in the materials used to build coils has to be thinner to transfer heat faster to achieve the ratings required because their was no other effective way of doing so. It's a real shame but Carriers products in my opinion are superior to most other manufacturers and they take care of warranty claims. People that don't maintain their equipment will void their warranty if problems arise and maintenance records are not available if they are requested because the failure is suspicious and believed to be cause by lack of proper maintenance. Many people do get away with it though. That just goes to show how well carrier honors warranty claims. One of the most important factor than equipment name is the quality of work the contractor performs and if they properly perform the installation, evacuation and charging of the system...not to mention sizing of the system and making sure the duct system is the correct size and your total external static pressure is correct. You get what you pay for in the hvac industy. You go to the lowest bidder and you will with out a doubt have issues. I can't even begin to tell you the hack jobs I cone across every day. With hvac your not buying a product but rather a service. It's a very technical trade and requires lots of continuous training. This is why repairs and diagnostics are expensive especially if done by well qualified technicians. Best way to find a good hvac contractor is word of mouth and .maybe Angie list. Their are ALOT of scam artists and companies that just want to sell you new equipment rather than make simple repairs so be careful and do your home work. Our company doesn't even advertise in the phone book or any major advertising. Most of out word is word of mouth and the work speaks for its self. We're almost 30 years old now and only do our jobs right and take no short cuts. If a potential customer asks for work like that we decline the job. Here is a link about formicary corrosion and testing done by carrier on their products as well as many other manufacturers. CARRIER spends on R&D as the next three largest companies combined!!! If that doesn't tell you something I don't know what will. Carrier have had issues with some products but they did make things right.
I can not add links so search for Carrier indoor coil corrosion study and formicary corrosion to understand the probelm they uncovered in 2007 and made new coils to protect them from the problem....Why didn't other companies not do the same thing??? I wish I could answer that!#


Dennis W. said
576 days ago
I too am having to have my coils replaced, installer stated Rheem is known for having this issue but failed to notify customers


said
576 days ago
We had evaporator coil leaks in both Rheem A/C units. The units were installed in May 2012 which means that the units are just over 3 years old. We had to pay for labor of repair man, refrigerant, additives and sealant which added up to $500. The contractor who installed the system had labor warranty for the first year only. So we are out of pocket for the entire amount.


Andre H. said
576 days ago
Bought a rheem 6/18/2014 and it has already failed. Hasn't worked for 60 days now. The contractor I hired is a no show now so I have to spend money for anot her contractor. The contractor tells me it's my indoor txv valve but I unit freezes up all the time. I can't get a straight answer from nobody. Rheem gives me the run around and I was never informed about a bad coil. I'm so tired of this crap.


E. C. said
575 days ago
I simply cannot believe all of the people that are basically in the same boat as we are- all new-ish Rheem air conditioners, all experiencing problems. Our unit is 4 years old, just last week was told it has a leak, evap coils need replacing ($600). If ours was just a fluke that is one thing, but based on all of the other disgrunted comments here, it is appears that this is not a fluke we are not alone. This is unbelievable and unacceptable!


said
573 days ago
ruud 18 seer ac unit bought 2010 , coil is bad for the third time wtf. so pissed ! piece of crap and the people at ruud just blow you off, great way to run a company


Virgil R. said
570 days ago
We installed 3 units March of 2008. Since that time we have had coils replaced in one unit 2 times and in another unit 3 times.


Ron B. said
567 days ago


Ron B. said
567 days ago
Had unit installed in 2012. Same issue with bad coil. Recharged unit in April ($450) 2015, lasted 3 months and found issue with coil. Now facing $950 labor/recharge cost to replace coil. Parts are covered, but not cost of labor totaling $1400 overall.


David B. said
565 days ago
I have a 2012 Rheem 1.5 ton AC unit to cool a second floor bonus room (live in Florida). The unit began to fail about a week ago. Water in the pan and throughout the interior of the unit. Cant cool to desired temp. Informed by Trane technicians that the coil and valve are defective. 2300.00 to repair and 5350.00 to replace with a Trane unit. How do I join the class action suit. Or is there another way to be reimbursed?


Robert O. said
562 days ago
Robert here, and yes I have the same coil problem leaking , the coil is under warranty but the cost to install the new one $ 600.00. I have been adding freon all summer and almost out. I found out that the contractor put a Rheem outside and a contractor grade unit in the attic, just to sell the house.


Thomas G. said
561 days ago
Thomas, here and yes I have the same problem with coil leaking.Had Freon added 3 times of a cost to include service call each time I the amount of about $500.00. Then was told the coil needed to be replaced and that rheem was aware of the problem. sent a new coil out after 8 months and I still had to pat another $854.00 to have it put in. if rheem is aware of the problem why should we as cusumers be responsible to pay for it.


Thomas G. said
561 days ago
Thomas, here and yes I have the same problem with coil leaking.Had Freon added 3 times of a cost to include service call each time I the amount of about $500.00. Then was told the coil needed to be replaced and that rheem was aware of the problem. sent a new coil out after 8 months and I still had to pat another $854.00 to have it put in. if rheem is aware of the problem why should we as cusumers be responsible to pay for it.


Stephen H. said
560 days ago
I have a Rheem unit, less than 4 years old. I am currently having this issue. Freon recharge service call, $155. Warranty coil replacement labor charge $585 (work pending this week).


Zhixin X. said
560 days ago
Had a new rheem sysem installed early 2013. Since then our technicican has replaced leaking coil three (3) times at cost of about $600-700 each time. Today AC is broken down again...If Rheem knows that their coil is easily corroded and leaking, what purpose does it serve to continue manufacturing such product (copper coil?) at a cost while customers are suffering???


Joseph K. said
560 days ago
My unit was installed on 8/08/14 Rheem unit 13PJL42A01 3.5 Ton 14 Seer System. Unit ran for 13 Months now there is a leak in the Evaporator coil. unit was replaced under warranty at this time, I was told that next time there will be a charge. My old unit lasted 13 years till a leak in the Evaporator coil popped up, so we decided to get a new unit because we just retired and had the money to replace the unit. which should last for another 12 years we are not happy to know that the repair man has the same unit and has replaced the Evaporator coil twice already, time span about 13 months between repairs not good.


William C. said
559 days ago
Same issue(s)
Purchase date: 5/16/2012
1.No cooling. Tech found Evap. Fan motor time delay relay bad. (Unit frozen) (6/23/2012)
2.Evap. Fan motor time delay relay replaced. covered by warranty.(6/27/2012)
3. No cooling. Unit frozen. Tech found bad Evap. Fan motor time delay relay (again) and replaced. Covered by warranty.(9/27/2012)
4. No cooling. Unit frozen. Tech found Bad Evaporator fan time delay relay and bypassed(?) Unit working ok is stated on invoice.?(Covered by warranty)?(1/30/2013)
5. No cooling. Unit Frozen, Huge Block of Ice! Tech checked and found Reading on High side and No reading on Low side for pressure. Tech explained that a part called a Restricer Valve was bad and that the coil needed to be replaced.($655.00) Plus take a day off.(9/10/2015)
The Tech also added that he was surprised the blower motor and board to control it hasn't gone bad yet, Tech said those usually go bad first.(Rheem is keeping these guys in business!)
The cost associated with this unit is not just the labor,it is also my personal time something you can never recover. (5 days off so far) plus the labor cost for the install of the new coil today.
9/11/2015










Graham W. said
556 days ago
Just had the same work done to replace the coil on a 2011 Ruud unit the part was free but labor was $544. Reading through the above suggest I go back to the service company and find out what it was replaced with before I get more bills.


Michael N. said
554 days ago
This past July (2015), we had to replace the coil on our Rheem air conditioner at our house (manufactured date of 2011). Cost was $1254 (which had a 15% discount built in due to our yearly contract with our HVAC service). Just finding out about this class action suit. Could not believe that the coil went out this fast until our service technician told us about how Rheem coils were giving out prematurely because of their manufacturing process.


william b. said
554 days ago
Coil failure within 15 months of new installation of Rheem unit in June 2014.
Leaking refrigerant. Coil must be replaced.


Michael R. said
552 days ago
Rheem heat pump installed in 8/2012. Summer 2015 unit wouldn't cool. Installer came out, charged $94 service charge and said they thought we had a leak but couldn't find it. He refilled the coolant and left. Two months later, same thing. Installer came out, found a leak, said they had to order a new coil. They refilled coolant and charged another $60 service charge. When new coil arrived and was installed about a month later, we were charged $298 by the installer


David B. said
550 days ago
2009 RUUD 16 SEERS coil started leaking heavy red brown condensation coming from the rusted coil some months after installation at the bottom box seam in the back and never been fixed or replaced. Please let me know if I have been added to this CLASS ACTION SUIT, thank you. I have photos, letters, etc. from day one in dealing with the Heat/Air company who installed my AC unit but, would never address the problem.


Donald K. said
545 days ago


Donald K. said
545 days ago


BENITO Z. said
544 days ago
WE HAD THE SAME PROBLEM. PURCHASED NEW RHEEMS 3 TON
UNIT AND 1 1/2 YEAR LATER LEAKING COIL. RESULT WAS $350.OO LABOR COSTS WHICH I HAD TO BEAR.. I CALLED RHEEMS, AND THEIR RESPONSE WAS THEIR RESPONSIBILITY ENDS WITH COIL REPLACEMENT NOT LABOR. I NOW FEEL EXTREMELY ANGREE TO THINK THAT HER RESPONSE WAS' WITH THE DETAILED KNOWLEDGE OF ALL THAT WAS HAPPENING, THAT THEY WERE SELLING DEFECTIVE PRODUCTS
WHICH I BELIEVE CERTAINLY STAMPS THEIR LIABILITY FOR ALL CUSTOMER INCURED EXPENSES ETC.


BENITO Z. said
544 days ago
WE HAD THE SAME PROBLEM. PURCHASED NEW RHEEMS 3 TON
UNIT AND 1 1/2 YEAR LATER LEAKING COIL. RESULT WAS $350.OO LABOR COSTS WHICH I HAD TO BEAR.. I CALLED RHEEMS, AND THEIR RESPONSE WAS THEIR RESPONSIBILITY ENDS WITH COIL REPLACEMENT NOT LABOR. I NOW FEEL EXTREMELY ANGREE TO THINK THAT HER RESPONSE WAS' WITH THE DETAILED KNOWLEDGE OF ALL THAT WAS HAPPENING, THAT THEY WERE SELLING DEFECTIVE PRODUCTS
WHICH I BELIEVE CERTAINLY STAMPS THEIR LIABILITY FOR ALL CUSTOMER INCURED EXPENSES ETC.


BENITO Z. said
544 days ago
WE HAD THE SAME PROBLEM. PURCHASED NEW RHEEMS 3 TON
UNIT AND 1 1/2 YEAR LATER LEAKING COIL. RESULT WAS $350.OO LABOR COSTS WHICH I HAD TO BEAR.. I CALLED RHEEMS, AND THEIR RESPONSE WAS THEIR RESPONSIBILITY ENDS WITH COIL REPLACEMENT NOT LABOR. I NOW FEEL EXTREMELY ANGREE TO THINK THAT HER RESPONSE WAS' WITH THE DETAILED KNOWLEDGE OF ALL THAT WAS HAPPENING, THAT THEY WERE SELLING DEFECTIVE PRODUCTS
WHICH I BELIEVE CERTAINLY STAMPS THEIR LIABILITY FOR ALL CUSTOMER INCURED EXPENSES ETC.


BENITO Z. said
544 days ago
WE HAD THE SAME PROBLEM. PURCHASED NEW RHEEMS 3 TON
UNIT AND 1 1/2 YEAR LATER LEAKING COIL. RESULT WAS $350.OO LABOR COSTS WHICH I HAD TO BEAR.. I CALLED RHEEMS, AND THEIR RESPONSE WAS THEIR RESPONSIBILITY ENDS WITH COIL REPLACEMENT NOT LABOR. I NOW FEEL EXTREMELY ANGREE TO THINK THAT HER RESPONSE WAS' WITH THE DETAILED KNOWLEDGE OF ALL THAT WAS HAPPENING, THAT THEY WERE SELLING DEFECTIVE PRODUCTS
WHICH I BELIEVE CERTAINLY STAMPS THEIR LIABILITY FOR ALL CUSTOMER INCURED EXPENSES ETC.


BENITO Z. said
544 days ago
WE HAD THE SAME PROBLEM. PURCHASED NEW RHEEMS 3 TON
UNIT AND 1 1/2 YEAR LATER LEAKING COIL. RESULT WAS $350.OO LABOR COSTS WHICH I HAD TO BEAR.. I CALLED RHEEMS, AND THEIR RESPONSE WAS THEIR RESPONSIBILITY ENDS WITH COIL REPLACEMENT NOT LABOR. I NOW FEEL EXTREMELY ANGREE TO THINK THAT HER RESPONSE WAS' WITH THE DETAILED KNOWLEDGE OF ALL THAT WAS HAPPENING, THAT THEY WERE SELLING DEFECTIVE PRODUCTS
WHICH I BELIEVE CERTAINLY STAMPS THEIR LIABILITY FOR ALL CUSTOMER INCURED EXPENSES ETC.


Shane K. said
541 days ago
Replacing my coil for a second year in a row. First one replaced early summer 2014 and having second replaced today, 9/29/2015. I was advised by the installer of the class action lawsuit against Rheem. I was also advised by the installer to replace this coil with a compatible Goodman coil made of aluminum. The installer tried working with Rheem to help cover the costs of the install but they refused. I'm worried this will only be a temporary fix and we will eventually be out a few thousand dollars replacing the Rheem system.


Rae M. said
541 days ago
Experiencing the same issue. New Rheem unit installed less than 2 years ago. Today will be replacing new evaporator coil. Labor and freon will cost me 770 out of pocket. If there's a class action lawsuit, i want to be included. This is a serious concern.


Thomas C. said
540 days ago
The evaporator coil was just replaced on my system that was originally installed in July 2011. The refrigerant was recharged on four occasions for which we've paid had to pay over $1,000 for labor in connection with the defective evaporator coil.


fred j. said
538 days ago
having purchased a 2008 ream unit i had a coil replaced fan motor 13 thermostats and wiring from unit to thermostat reverse valvue electrical board and now i found out need another a coil and found out they a two year old new unit instead of 2008 and unit is completly rusted out and last week it quit again they found 7 leaks in a coil not sure they will replace it or charge me please help


Jihn W. said
537 days ago
New unit has lost refridgidant after 10 mos use.


Jihn W. said
537 days ago
New unit has lost refridgidant after 10 mos use.


Dustin H. said
536 days ago
I bought a new build house by Kauffman Homes in Arizona in 2011... a year later all the freon in my A/C unit leaked out, it was a brand new unit... the construction company warranted it, and it worked until now, 2015... not the blower works, but the a/c unit does not turn on. There is an LED light on the PCB of the unit indicating Coil Sensor Failure". From what I have read, this may be related to this defective coil issue.


Jerry P. said
534 days ago
My problem is exactly as described above. Two and one half years since new installation, my 3 ton Ruud started losing about one pound of refrigerant in three months time, enough to cause poor cooling. First time, tech just added refrigerant, stating that we need to see how things go. So three months later, poor cooling again, system was again down 1 pound of refrigerant. I asked tech to check for leaks. He did soapy water test - could not find a leak. He stated that one pound per three months is a pretty small leak, and would be difficult to find without more sophisticated equipment. He returned another day with an electronic "sniffer" which could detect very small amounts of refrigerant. The sniffer did detect trace amounts of refrigerant in the air, but it did not allow him to pin point the exact point of the leak. At this point the tech recommended adding a "stop leak" type of compound to the refrigerant, but said he could not guarantee that it would fix the problem. The previous night I read online about adding a fluorescing dye to the refrigerant as being the most effective method for detecting extremely small leaks. A small amount of dye is added to the system, and then the system is allowed to run for for several days, after which a "black" light is used to locate any dye which has escaped from the system. The dye glows a bright green color under the black light, which is very easy to see. While the refrigerant immediately dissipates into the atmosphere, the dye does not. The dye hangs around the area of the leak, pin pointing the exact location of the leak. The tech said he could do that test, but would have to return another day with the dye and black light. I decided to have him do the test. The test revealed two small leaks on the removable panel side of the coil. The tech recommended coil replacement, as it was still under warranty. Once he removed the coil from the box, he found dye in numerous places, all over the coil. We counted 17 places where dye had leaked out. Most were on the edge of the coil not facing the panel, but there were also leaks in the middle of the coil (finned area). This coil was leaking like a sieve, and is obviously defective, being only three years old. I think it is criminal that Ruud/Rheem is only willing to pick up the cost of the coil, as the cost of labor/refrigerant will amount to twice the cost of the coil, and I must pay that.

So much for Consumer Reports magazine rating Ruud/Rheem as the most dependable system available. A coworker of mine always told me he never had much faith in any of Consumer Reports findings. I now have good reason to agree with him.


Howard F. said
528 days ago


Wes G. said
527 days ago
We are a HVAC Rheem contractor who has this problem and we have had to fix over 50 units without compensation from Rheem or the customers. We would like to join the class action lawsuit regarding this issue.


Joseph B. said
527 days ago
Purchased Rheem from an A/C contractor who was a business associate and friend(???) Aug.2012. now need coil replaces...this will cost me over $700.00 and I can see from other letters that this replacement may not be the end. Would love to get into a class action suit!!!


Darryl P. said
527 days ago
The HVAC guy just left my house a hour and half ago, and said my coils were deteriorating. My Ruud 4 ton unit is 15 months old and has started losing refrigerant. Same issue as everyone else


Brian G. said
525 days ago
Rheem 16 SEER unit. only 2.5 years old. Always maintained every 6 months by the company that installed the entire system. Its a 5 Ton unit so holds a lot of refrigerant. Inside coil is icing up due to the loss of over 5 lbs. of refrigerant. Levels were fine only 3 months ago during the last maintenance visit, I am now being told that the coil needs to be replaced to a new aluminum type since almost all of the Rheem copper coils that this contractor has installed, have failed in a very short time. This company is a very large reputable AC contractor and states that they are one of the largest Rheem dealers in the country. The coil part only will be replaced at no charge, although I am required to pay the shipping costs both ways for the part, plus the leak test, coil replacement, refrigerant and service call will total about $950.00. This is so unfair.....Rheem needs to compensate all the victims that unknowingly purchased coils that they knew were destined to fail prematurely.


Brian G. said
525 days ago
Rheem 16 SEER unit. only 2.5 years old. Always maintained every 6 months by the company that installed the entire system. Its a 5 Ton unit so holds a lot of refrigerant. Inside coil is icing up due to the loss of over 5 lbs. of refrigerant. Levels were fine only 3 months ago during the last maintenance visit, I am now being told that the coil needs to be replaced to a new aluminum type since almost all of the Rheem copper coils that this contractor has installed, have failed in a very short time. This company is a very large reputable AC contractor and states that they are one of the largest Rheem dealers in the country. The coil part only will be replaced at no charge, although I am required to pay the shipping costs both ways for the part, plus the leak test, coil replacement, refrigerant and service call will total about $950.00. This is so unfair.....Rheem needs to compensate all the victims that unknowingly purchased coils that they knew were destined to fail prematurely.


Christine S. said
522 days ago
4 year old unit and just had to add 5lbs of freon to s 5 ton unit. Have two babies and a disabled combat veteran that need air condition in the middle of this Texas heat! Can't believe a 4 year old could cost over $2000 in repairs....


Christine S. said
522 days ago
4 year old unit and just had to add 5lbs of freon to s 5 ton unit. Have two babies and a disabled combat veteran that need air condition in the middle of this Texas heat! Can't believe a 4 year old could cost over $2000 in repairs....


William K. said
521 days ago


Novlet R. said
519 days ago
I moved into my new home less than 3 years ago with a brand new A/C unit by Ruud 5 ton Air Handler. Service technician informed me that a leaking evaporator coil had to be replaced. Costing $584.00 for labor. I think this is much too early for an A/C unit to need repairing. I need to be compensated.


Novlet R. said
519 days ago
I moved into my new home less than 3 years ago with a brand new A/C unit by Ruud 5 ton Air Handler. Service technician informed me that a leaking evaporator coil had to be replaced. Costing $584.00 for labor. I think this is much too early for an A/C unit to need repairing. I need to be compensated.


David R. said
514 days ago
Same issue


David R. said
514 days ago
Same issue


Stephen R. said
513 days ago
My a/c unit only one years old, just pass the installer warranty. Now they want two thousand dollars to replace the coil. I just paid $6300 last year. I can't afford I am a disable veteran.


Roy E. said
511 days ago
Rheem ton unit. Coil; leaked after only 2 years of installation. Rheem supplied the part and it cost me 900.00 to have it installed. I want to join in the suit.


C.L. O. said
510 days ago
RQNM (2-5 ton) Heat Pump installed 8/31/2011. Coils are now leaking and freon has been added. Live in FL on limited income. Are these coil replacements under warranty?


corinne h. said
510 days ago
same issues


Janice N. said
509 days ago
My Rheem POS A/C installed in March 2015 has leaked three times. Each time they come out and fix it but it's a lemon with a capital L.


Janice N. said
509 days ago
My Rheem POS A/C installed in March 2015 has leaked three times. Each time they come out and fix it but it's a lemon with a capital L.


ALBERTO S. said
507 days ago
my rheem coil just failed after 4 yrs


Aaron W. said
507 days ago
My Rheem evaporator coil is leaking freon. Only 2 yrs old. Paid $200 just for a tech to diagnose tbe issue. Gonna have to pay $600 - $700 more to replace coils.


Patricia W. said
507 days ago
I am having the exact issue as all the above..as a matter a fact a tech is on his way out again just at the 2 year mark today. really nice of Rheem company not to inform anyone of problem. Looking into other units.


chuck w. said
506 days ago
My system was just diagnosed with a bad evaporator coil.


Andre V. said
503 days ago
Same issues installed April 2008 had to be fix June 2008 won't keep freon. happened 2 more times 2010 and 2013. now has happened again 3lbs of freon and a 250.00 bill and one week later won't cool again sure it leaked the freon out. Can't afford another big bill still haven't paid the last. So seven year old unit doesn't work. never had this before as I had 20 year old units that never leaked.


Tony C. said
503 days ago
Same problem with Rheem, have had my house now going on a year, before we bought it the air was not working right, ended up being the coil, the good thing was that the owner then had to pay for it, 7 months later the coil was leaking again, the coil was still under warranty but i was stuck with parts and labor, 700.00, i believe that Rheem should have to cover this, rheem is a good name for them cause they will rheem you out


Thomas D. said
502 days ago
I have same problem. Unit is only 1 3/4 yrs old and coil leaks. Just had it looked at and was told the coil is under warranty but the service charge will be $649. This is down right BS. Rheam knew this problem existed but still sold new units with the defective coils. Trane years ago changed to a better coil and have very little problems. My last trane was 6 yrs old and never had a problem. Rheam should be in jail for this. You are crooks.


lara M. said
502 days ago
Issue after issue blower motor has gone out, switch has now gone out we have had a leak.


John L. said
498 days ago
My Rheem Coil is severly corroded and rusty. I have never seen anything like it before.


Justin G. said
498 days ago
Hello I have had my rheem 3 ton AC unit installed about 5.5 years ago, about 14 months ago I had to have the evap replaced, the part was warranted but the labor was $500.40. Now last week the Evap went bad again, rheem again warranted it but the labor charge was $500.40 again. Is this something this sue is covering.

Thanks Justin Goodrich


Liz M. said
497 days ago
I had the same problem with my unit with faulty coils, which I had to replace yesterday. I called Rheem and spoke with a very rude representative who told me I lived 1 mile from the ocean (which I absolutely do NOT) that caused the corroded coils and that I am not covered. I had to pay $1256.00 to have them replaced, plus another $186.00 to replace the freon. Any help to recover some cost from Rheem would be appreciated. They know they have a defective product and refuse to take ownership.
Thanks Liz M


Gary O. said
496 days ago
Purchased a Rheem AC unit in August, 2010. Coil and motor were replaced in July, 2012. The replacement coil was leaking and had to put in another one. In July, 2015 the motor was replaced again. Now (November, 2015) the coil is leaking again and is scheduled to be replaced next week. This will be the fourth coil this 5-year-old unit has had.


Gary O. said
496 days ago
Added info - in agreement with comments above. If you are having the coil replaced, make certain the new coil is ALUMINUM.


Howard G. said
496 days ago
Same as above..am having the coil replaced for the second time..nothing but problems with unit


Tony C. said
494 days ago
is this class action lawsuit still going on, has any body on here joined in on it and have you heard anything out of it.


Jeff N. said
491 days ago


james l. said
490 days ago
I have had the same issues with my rheem 5 ton unit. first service call was 6 to 9 months after unit installed low freon thank you rheem engineering dept


Joel D. said
488 days ago
System constantly leaking. coil replaced. approx. $2000.00 in repairs.


Joel D. said
488 days ago
System constantly leaking. coil replaced. approx. $2000.00 in repairs.


said
487 days ago
I had water damage to my home and had to replace the entire flooring due to my Rheem coil leaking.


Robert Z. said
485 days ago
Rheem 5 ton heat pump model 13PJL60A01 coil failed after 4.5 years. Rheem is not willing to pay for labor and will not confirm that they will even pay for the replacement coil and compressor which failed.


Earl/Joan M. said
485 days ago


Leo A. said
479 days ago
People listen up. NO MANUFACTURE OF HVAC systems does not make or build a prefect system. Lots of times, there are failures due to improper installation practices. Before jumping the gun and talk crazy, think of how you are gonna react to this. Don't believe what you read on the internet. At times, it can be misinformation.


Leo A. said
479 days ago
No manufactures of hvac equipment pay labor, unless its within the year (depends on company, and what part failed). if you think you are getting labor allowance for a compressor failure after 4 years of operation, the answer is no. Homeowner is responsible for Labor, unless you have an agreement with your Contractor. (Service agreements, contract labor, ect.) Not even TRANE. The rules of buying an AC system don't apply like in the AUTO industry. I just want everyone to know how the AC manufactures work.


Tony C. said
478 days ago
leo a. do you work for rheem, 2 coils in a 7 months and you think that i should have to pay for labor, this sounds more like a scam to me, there are way to many people on here with the same problem. yes i think rheem should cover the labor too.


Robert R. said
478 days ago
I had a 4 ton Rheem split system installed in my home by a on of the largest A/C contractors in the county almost 21/2 years ago. I had to have them come out this week and replace the evaporator coil. You would think after spending $5,000 on a new A/C unit you would get more than 2 1/2 years of use out of the machine.
I have an 18 year old Trane unit is another house that I owen and I have never had a coil problem.


Robert R. said
478 days ago
I had a 4 ton Rheem split system installed in my home by a on of the largest A/C contractors in the county almost 21/2 years ago. I had to have them come out this week and replace the evaporator coil. You would think after spending $5,000 on a new A/C unit you would get more than 2 1/2 years of use out of the machine.
I have an 18 year old Trane unit is another house that I owen and I have never had a coil problem.


Joe D. said
463 days ago
Installed Rheem RHLL-HM6024JA (5 ton 15 seer) on 9/15/09. On 4/24/12, technician repaired leaking solder joint, replaced evaporator coil and heater kit under factory warranty ($500 labor). On 3/14/15, icy coil as a result of defective coil required freon charge of $180. Technician diagnosed as possible leak in evaporator coil. Today (12/15/15), discovered icy coil now requiring me to shut the system down and contact technician to determine if leaking coil can be repaired/welded or require replacement. Please include me in the Class Action.


Scott T. said
463 days ago
I have a Rudd with the exact same issues. I am on my second replacement. What can I do ?


William H. said
463 days ago
In the summer of 2015 my central heat and air company installed a new unit and we have had him back out there 2 or 3 times, but didn't know really what the problem was until yesterday, when my husband sent a different technician out to see why it would not work for the past 2 weeks. The new technician found this class action suit that is going on and the coil is the problem with our unit. The first technician is ordering the parts to repair the unit asap.


Dan W. said
460 days ago
Had a motor fail within a year had to pay $90 to get replaced. Had a evaporator coil leak (it had copper coils) the unit is 3 years old. Replaced with aluminum coil evaporator this time. Cost $300. Before this Rheem unit my old unit was 25 years old. Why is this equipment failing and soo expensive to maintain,


Dan W. said
460 days ago
One more thing added to my last response I was excited when I purchased the Rheem unit because of the 10 year warranty. I even selected this unit because of the 10 year warranty. This unit needs a lifetime warranty that the company will stand behind.


Doug W. said
458 days ago
I have a Rheem RQPMA037 14 SEER 36000 BTU heat pump installed new in March 2011. The ïndoor coils of this package unit are leaking and need to be replaced along with the TEV. Although I have a SureClimate Extended Warranty, the service provider claims I need to pay $750 to have these replaced. Since I believe Rheem should pay for this, especially knowing that the copper coils will not last, I would like to join the class action lawsuit.


Jerome H. said
456 days ago
RCHL 60A1GH24. Date NO 4-13. Mfg date 01/2013
Mede in Mexico less then 2years old evaporator leaking Is costing us $595.00
To replace. Suposselly under warranty.
We would like to join the class action lawsuit.


Jerome H. said
456 days ago
RCHL 60A1GH24. Date NO 4-13. Mfg date 01/201 Mexico less then 2years old evaporator leaking Is costing us $595.00
To replace. Suposselly under warranty.
We would like to join the class action lawsuit.


Jerome H. said
456 days ago
RCHL 60A1GH24. Date NO 4-13. Mfg date 01/201 Mexico less then 2years old evaporator leaking Is costing us $595.00
To replace. Suposselly under warranty.
We would like to join the class action lawsuit.


RONALD D. said
455 days ago
Had a 3 ton Rheem a/c unit installed two years ago. After one year unit failed to operate. A novice tech came out, stated evap coil defective, replaced same. I was charged $650 for labor. Next day unit failed again. A senior tech came out, found the o.c.t sensor defective. I complained - why did I pay for evap coil install, if it was not the problem? The old coil was tested by a senior tech, found to be in excellent shape, reinstalled, and I was refunded $650. Now it has been two years since initial unit installation, and fan motor failed. Service call charge $87, labor to install new fan motor was $75. Warranty covered motor ( normally $600 ). My problem will be after five years, since 10 years warranty Home Depot advertised is only effective if I had registered my purchase with Rheem within 60 days of installation. I had not. This stipulation is on the reverse of the warranty sheet, in small print. So I only have the Rheem 5 years warranty.


joanna j. said
451 days ago
Rheem 16 seer unit installed June 2014 is now (dec 2015) leaking coolant, and after the $200 service call, I will be charge $600 to replace evaporator coils. There is not guarantee from contractor that this will not continue to occur. 1 year guarantee on labor, 10 yrs on parts only. Cannot afford this in S. Florida. I bought what I thought was top of line and was eligible for rebate from power co. due to buying an efficient unit.


david s. said
451 days ago
I have a ruud unit that was installed 2yrs ago. 1st summer found a leak on the unit outside. Had to pay for repair and recharge. Worked for a year and now im haveing problems with it again. Coil froze up and not working. Pretty sure its another leak. Waiting for it to get looked at.


Harry W. said
449 days ago
Same problem, leaky evaporative coil only 1 1/2 years old in a new house. $200 service call with Freon, $700 to replace quote from original installer. Waiting for a call from a local tech who I trust to discuss options. Will probably put in an Aluminum Coil.


Bart M. said
445 days ago
Moved into a brand new constructed home in August 2011 with a brand new Rheem air conditioner. Have had refeigerant leaks since with service technicians out multiple times. Last time they were out, October, 8, 2015....refriggerant now leaked out again, and going theough another service call...


Janice D. said
439 days ago
I bought a new heat pump and AC Rheem unit 3 ton 14 Seer I was told this was an excellent unit over 4000.00. 23 months later the temp-con Inc guy comes to inspect my unit as part of warrenty. My unit worked fine, he tried to sell me a warrenty. severl hours after he left I had no heat they came back said my blower was broke and had to install a new one, several hours after that no Heat again. They came back said they had to install a relay. This is a new unit, I feel I must buy there warrenty now as I don't have the money if it breaks down again. This should not happen. I have seen alot of problems when I got online about the Rheems. But I trusted the sales agent, who did not warn me about this unit. I feel like this is a lemon and afraid if I don't get the warrenty. Can someone help me on this.


Laurie B. said
439 days ago
Bought a 4 ton Rheem in 2010. It came with a wonderful warranty..12 years parts and labor. The coils failed December 2015 and I had to pay $998 to have them replaced. These charges were not covered by the warranty and included acid treatment, silver sodder, reclaim system, and nitrogen test and vacuum to 500m. I was probably taken but we are senior citizens in our 70s and 80s and the house was cold. The service company said I would probably receive $700 from Rheem when the class action suit was resolved. I absolutely want to be part of this suit.


David W. said
437 days ago
Bought a Rheem 4 ton A/C Heat Pump 15 seer unit in summer of 2014. Had really high bills during winter and servicer added freon spring of 2015, unit ran fine until late summer and servicer found evaporator coils leaking. Servicer replaced the evaporator October of 2015 and now Jan 2016 freon is leaking again....


TERRY M. said
436 days ago
Hello i had my coils replaced also charged over $600 for labor and freon


mark R. said
430 days ago
Being in the A/C business for 44 years I have watched the cost of equipment skyrocket and the quality of the parts in them fail more and more. Years ago we had r22 refrigerant, we had all components made in America, we had thick copper in our coils, we had pressures in our coils of 250 pounds at most and our units lasted for years and years with no leaks or problems. Welcome government, demanding higher efficient units, welcoming outsourcing of all the components to China, that being said we now have r410a as a refrigerant, we now have 450 pounds of pressure in our coils and our Chinese copper which is not nearly as pure as American copper was is also very thin, our motors, capacitors, circuit boards, reversing valves are all now made in China, these are all the components in your a/c system. Rheem gives a 10 year parts warranty, your installing dealer gives a 1 year labor warranty and is reimbursed by Rheem for 1 year, after that the home owner is responsible for the labor. Rheem is the only a/c manufacture that pays it's dealers for the 1st year for breakdowns. The problem is not Rheem, Carrier, Lennox, the problem is government with their regulations, they have made manufacturing pass up technology, they keep wanting seer ratings to go up, good idea but we do not have the technology yet, so we thin out our copper to get faster heat transfer, there has always been corrosion, but now with the thin copper and the higher pressures the corrosion causes leaks in 2 years instead of 12 years. By the way the reason we had to change from r22 to r401a was because our government said when refrigerant 22 leaks out the chlorine separates and rises up and destroys the ozone, to me that would carry more weight if they also went after the millions of swimming pools that evaporate much, much more chlorine than any a/c ever did. I am in no way sticking up for any manufacture, I am saying that our government with it's regulations have destroyed our business to the point of no return.


Ruth M. said
429 days ago


cheryl d. said
427 days ago
every year have had service to ac unit over the last 5 years. every spring coolant has leaked out. charged hundreds of dollars each year.


STEVE B. said
425 days ago
I had a new heat pump put in 2011 and every year I have to call for service and I would like rheem to pay for it to be replace I pay 6200 for this unit and it suck.


Mike R. said
423 days ago
I've got a 2.5 ton Rheem/Ruud heat pump and air handler installed in October, 2013. Its a model 13JPL30A01. I've always felt it does not cool or heat as well as the 25 year old unit (had better dehumidification and better cold weather performance) that it replaced. Recently, I noticed a vibration type sound coming from the line set. I thought maybe it was due to the colder weather we were experiencing. Now, a few days later, the system is not producing heat after I heard a loud hissing noise from the line set area. This system is not even 2.5 years old, so what gives? It appears I have the new crappy copper coil, judging by the date of installation? I have a bad feeling about this unit after seeing all the comments. This is totally unacceptable, given the amount of posts here about these machines, and something needs to be done about it.


Laura H. said
422 days ago
Just as my 5 year Warranty ended, my AC began losing refrigerant. My AC guy finally identified the leak in the coils when I couldn’t even get enough heat to go above 60 degrees. My understanding is that I missed out on the 10 year warranty on my unit as it was extended soon after I my new AC/heat inside and outside units were installed. Further, my understanding is that the type of coils and lack of thickness was the cause of these early blowouts, and that there is a big issue with this for units manufactured during the same period as mine. I have had regular maintenance done on my AC and expected to have no issues for many many years. I am VERY disappointed with quality of this Rheem product, the manufacturing defect, and the unfortunate warranty time limit. I feel that my unit should be given the 10 year warranty, and the coils replaced with a better quality coils under that warranty. I believed I was purchasing a quality product from a reliable company.


Josep P. said
419 days ago
I purchased a 5 ton Ruud central air conditioner 5 years ago. Acouple of weeks ago I had the fifth set of coils replaced. The warranty is for parts only and I have had to pay for labor and freon every one of those times. I have never gotten satisfaction from Ruud for my expenses related to replacement of five coils. I expect to be replacing coils until the expiration of the parts warranty 5 years from now. Any money I have saved on electrical cozts has been used for coil replacement. I think that when the freon was substituted for the old, Ruud did not change the design. The old freon operated at low pressure - 40 psig, while the new freon operates at 450 psig. Coils designed for te old freon cannot withstand the higher pressure for the service life of the air conditioners.

I would also note that all the freon leaks directly into the house. I think that the prolonged toxological effects should also be investigated.


Debbie R. said
418 days ago
I have had very similar issues with the same unit


david S. said
413 days ago
R air been broke off and on now for years Service finally found problems with coils needing replace. Spent almost 3 thousands in service calls to different companies. 2 years ago we replace motor sent out by ruud wrong motor was in box. needed 2 stage sent 1 stage ruud has admitted to packaging mistake but no reimbursement for the 700 dollars spent.


said
411 days ago
I have a Ruud 13 seer 4-ton that was installed in Oct of 2014 and noticed unit not heating very well. I called my HVAC tech and he told me my A-coil was leaking. Even though it is under warranty I am going to have to pay for all freon gas and labor charges. I regret I didn't read this info before I purchased Ruud as I would have gotten another brand


Scott H. said
406 days ago
I've got news for you people. It's more about the new refrigerant, R-410a, than it is the coils, though the coils for decades have been made with less material than we'd like to see ourselves in the field. Reading these comments are comical. Most of you are suckers and spent more than you should have putting the units in. Your ideas of what 'good' and 'bad' is is far left of center. The fact of the matter is all mfg's use the cheapest materials and methods possible as you would given you actually were at that level of the mfg's structure. When outsourcing, where the vast majority of the parts in all units come from, it's a crap shoot. Problems aren't easily recognized until they're out in the field and working. When problems arise I've always found Rheem/Ruud to be reasonable to deal with. We used to deal them but as it is with most mfg's, they fall in and out of favor because of specific recurring problems and we have to move to something else. Nobody has a crystal ball to tell us what units or components are going to have a problem. Not unlike cars, we find out once they're installed and things start happening.


sharon w. said
406 days ago
This is scary to read all of these problems. I hope Rheem will do something about all of these problems. I have to have a coil replaced which will cost $600 in service calls. My fear is this will not stop the problems. We are retired senior citizens and can't afford added expenses.


Paula T. said
403 days ago
I had a new 2 ton RQNM Rheem installed and within 6 months, I had to add Freon and needed warranty work. After 1.5 years of multiple warranty and service issues; I replaced the unit with a Carrier brand. My technician stated the evaporator coils and possibly the compressor were bad. So, everything but the heat exchanger would have been replaced after a short period of time. Warranties don't include labor!!! And I had to pay for shipping of parts that aren't included in warranty. Horrible product!


Waldo R. said
401 days ago
Bought a new house with a RHEEM system. Every year I had to service the system and every time they had to add refrigerant. Now, finally, a different technician came and found that the evaporator unit was completely rusted and leaking all over the place. They are to charge me $1450 for the replacement of the evaporator. This unit has been nothing but problems! Hope RHEEM will do something


Michael M. said
398 days ago
258 day ago, I joined this. What in the world takes so long?Rheem screwed me out of a grand and I know I'll be lucky to see 10 dollars out of this, but lets go!! It's the principle of this with me, Rheem' shouldn't get away with ripping people off like this


said
394 days ago
Frank C. I have used the same service company for about 15 yrs. to tend to my Rheem system since (1998) Based , it finally succumbed to old age (2013) and I was totally satisfied with the system and maintenance group. Based on that experience I opted for a repeat performance, BIG MISTAKE!!
In 2015 I had an evaporator coil replaced. After learning that Rheem would
not cover labor costs, I paid my service bill. I called Rheem, their comment was to ask my service man to talk to his supplier, to see if they could split my cost??? My comment was you that Rheem should cover the cost, that they provided a defective coil in the first place (that went nowhere FAST), They repeated the procedure. So I called my service man, told him what he had to do, he got back to me as said it would take a couple of weeks, no decision, I
got the number of the supplier and his response was he was waiting on a response from Rheem (That went nowhere FAST), after numerous calls to him, he stopped taking my calls. Back I went to Rheem asked what the disposition of my CLAIM was? We never heard anything, so we closed it!!
Talked to Rheem this AM, Still the same old story, nothing new


shelley n. said
391 days ago
Bought a new Rheem air conditioner in 2010 (about 5 1/2 yrs ago) and now there is a big leak in the coil. Have to spend $550 to get a new coil.


Dawn F. said
388 days ago
Having the same problems. Finally had the coil replaced but that's after spending a total of about $2000 and I've only had the unit for 3 years. Rheem should stand behind their product and pay for it.when my new car has a part that needs to be fixed because it's faulty from the start the company stands behind it and fixes it at no cost


K R. said
387 days ago
Does anyone know if rheem has upgraded their coils to aluminum? I'm trying to decide whether to replace the coil or the unit. My repairman says he called te manufacturer and that they tell him they have made the necessary changes.


Nick A. said
385 days ago
Our Rheem RHLL A/C has repeatedly frozen up over the past 2.5 years since we moved into the house. The A/C was replaced in 2011 and I expect that the previous owners had the same issue. Finally spoke to a HVAC guy that clued me in that these Rheem RHLL units are duds.


John F. said
383 days ago
I just had to have my coils replace yesterday - Yes they have gone to an aluminum replacement. How do you get your name added to the class action suit?


Mary M. said
378 days ago
We are now experiencing corrosion due to this copper/metal issue. Our unit has failed and needs to be replaced. This is a manufacture defect and we expect full refund for all out costs.


Randall J. said
378 days ago
my unit was installed 201. Coil was replaced and the new coil is to be replaced because the new coil is leaking also. The installer informed me of this lawsuit.


Andrew W. said
377 days ago
My coil leaks too, I have had it refilled 4 times since 2010. The company who installed it won't return my calls since last year. They told me this unit has a defect and it would cost me $1800 to fix. I paid for it new in 2010, I can't afford to have it fixed.


richard j. said
377 days ago
Same problem as others--coils replaced after two years, again at 4 years. Parts covered, but labor extremely costly.


Amelia H. said
377 days ago
Unit was installed in 2010, replaced coil in 2013- which cost us over $800 in labor and freon. Found out in July that new coil had leak as well. Original installer wrote on our paperwork that we had a 10 year part and compressor warranty. Rheem has no record of that. I am in talks with Rheem now to see if they will replace new coil at their expense. Original installer won't answer or return our calls. We've had nothing but issues since 2010.


Michael P. said
371 days ago
Same issue as the others. Unit installed in 2010, replaced already once and has recently failed again.


mike c. said
371 days ago
The new coils are all aluminum,but that still shouldn't let Rheem off the hook for the labor cost and coolant charges I just received a new evaporator under warranty but still cost $600 to install.This is a new system of 2 years installed August 2013


Michael P. said
369 days ago
Same Issues


Nathan T. said
368 days ago
I have a rheem 3.5 ton unit and its under 3years old and the evaporator is leaking.To replace it will cost me 864 for labor .The new one will have the same problem after two to three years.


Byron L. said
366 days ago
I have a ruud unit that is having the same issue. Now I need to replace it. It's currently corroded and leaks.


Raymond S. said
364 days ago
Our Rheem unit has been in service since July 2014 and the evaporator coil is leaking. HVAC mechanic quoted $600.00 to replace.


David D. said
363 days ago
Had a Rheem RPNL 13 seer heatpump installed 6-28-2013. l called for routine yearly check up and was told that the condenser coil needed to be replaced. The estimated cost to me would be approximately $900.00. Please notify me via email or by hard copy @ David Davis 925 Orchid Street, The Villages Florida 32159. I wish to Join. The class action lawsuit.




Ginny W. said
360 days ago
We installed a Rheem unit in April 2014. The coil needs to be replaced and will cost $1,000 to have it installed.


Ginny W. said
360 days ago
We installed a Rheem unit in April 2014. The coil needs to be replaced and will cost $1,000 to have it installed.


Mark B. said
359 days ago
Had Rheem installed 2012, no hot or cold air as March 2016. Tech charged system, will be back to test. Paid $369 so far. Please help. P.S. why isn't refrigerant a "part" under warranty?


Erin G. said
358 days ago


Marilyn A. said
351 days ago
We lost the compressor after having our Rheem Air conditioner/Heat pac serviced twice a year for 3 years. It is costing us a fortune.


Marilyn A. said
351 days ago
We lost the compressor after having our Rheem Air conditioner/Heat pac serviced twice a year for 3 years. It is costing us a fortune.


Dottie P. said
350 days ago
I have had a Rudd since 2008 Model UPNL-030JAZ& it was the worst,airconditioner. Was ripped off by the company purchased from, started having problems before out of warranty. Now the compressor blew completely..


Thomas R. said
349 days ago


ERIC S. said
345 days ago
Rheem’s Defective Air Conditioners, Warning, DONT BUY ONE! Every year I have at least one breakdown sometimes multiple breakdowns in a year’s time. I had to replace the blower motor the 2nd year in service. That started the nightmare with Rheem. Like others have said, the fan motor has to be ordered, due to it being a special fan condenser motor that cost $750; so none of the service companies want to stock them. The 3rd year I had a refrigerant leak in a copper line to the evaporator coil, so again another service call for that leak/repair with a complete refrigerant recharging of the sealed system. The next year the evaporator coil leaked, and had to be replaced. Again, another two service calls replacing the coil with a new one and another refrigerant recharging. Now the unit is out of warrantee for parts and the same coil replaced went bad (less than a year in service) and Rheem refuses to warrantee the coil they supplied me less than one year ago........These coils must be made in China and made with recycled copper. The copper coils are extruded and stretched so thin, that they can’t withstand the R410 low refrigerant pressures.... Don't try to call technical services at the Rheem’s headquarters. They will not speak to a homeowner/customer. They refer you to your local service company, many of the service owners have no idea what issues any one Rheem unit might have unless they experience units with the same problem over a period of years. Now, most of the service companies I have spoken to say Rheem AC units are known for their breakdowns. There is a class action suit against Rheem for their air conditioners, with the lawsuit stating Rheem knew about the bad coils they installed in their AC’S and did nothing about it. I am now purchasing a new AC system for my home after only 6 years and I will never purchase another Rheem product of any kind in the future. I will advise everyone to avoid Rheem AC products like the plague! DON’T BUY A RHEEM AC!



Phlip S. said
343 days ago
We are having the same issues.


Sheila B. said
342 days ago
I have a Rheem 5 ton evaporator coil and it has rusted out completely when the air conditioning man tried to fix it that would 12 holes now they are 15 or 20 holes it just cannot be fixed and I have been putting freon in it for the last 5 years it was installed in 2002 I've had problems for the last five years with this thing now I don't have an air conditioning car I am looking for one and they are hard to find help please!!!


Michelle Y. said
341 days ago
My unit was just diagnosed to be leaking freon as well. Was told that coroded coil is under warranty but I will have to pay for labor costs at $1,200. Does anybody know the status of the lawsuit? Will we be reimbursed for expenses incurred? Am totally regretting purchasing this unit!


Valery P. said
339 days ago
suing in Montgomery County District court for a heat pump purchased in 2007.


Steven H. said
338 days ago
Purchased Rheem system Oct 2010. Since then have had to replace 3 coils each failing in 13-18 months from installation. Labor warranty only 1 year. Also 2 blower motors.


Raul Z. said
337 days ago
My Rheem 3 Tons, model #RHLL-HM3821JA was manufactured in 10/2010. After noticing that it was taking more than 3 hours of constant running to lower the temperature two degrees in our home I decided to call a technician.
On 04/12/2016 the technician came over and inspected the unit. His diagnosis, the evaporator coil was corroded resulting in refrigerant leak. Estimated repair cost $750.00. His service charge for the visit $85.00. I paid the $85.00 service charge for the visit and decided to call another technician since I couldn't believe that a home air conditioning unit with less than 5 years of service could have corroded coils.
On 04/13/2016 the second technician came over. His diagnosis, evaporator coils corroded resulting in refrigerant leak. This technician removed the unit cover and showed me the degree of corrosion (the first technician did not do this). The technician called his supplier, provided the serial number of the unit and was informed that the coil was under warranty and would be replaced with a new coil for a service charge of $50.00. Note that this charge does not include labor or recharging the unit with refrigerant. My new evaporator coil was installed the next day (04/14/2016). Total labor cost $380.00 as detailed, $50.00 for replacement coil, $230.00 labor cost, $100.00 refrigerant. Therefore I ended up spending a total of $465.00 ($85.00 first technician plus $380.00 second technician) in repairing a home air-conditioning unit with less then 5 years of service.
Next day under the comfort of a cool home I got on-line and discovered that Rheem has been awarded of this defect in its units and continues to manufacture and sell them. Now I am left wondering how long my house will remain cool (I live in south Florida) since the evaporator coil was replaced by an identical coil and reading all the complaints against Rheem my future doesn’t look bright and cool.


Janice J. said
327 days ago
Have a 5 ton rheem unit about 4 years old. last year I needed about 8-9 pounds refrigerant. 1 year later, I had it serviced again needed 8 pounds refrigerant and this time the sefvice company did a leak detection. They said the leak probably was in the coils and sure enough there is some. Given installation is hanging, the labo to fix this alone could be >1000. Seems ridiculous to spend 10k on 5 ton unit that fails in the first few years. Having to spend 300+ every year just to keep it running is not right. I'll have to have them take everything apart to fix it as there is insufficient room to remove the coils. The company that installed it and serviced it last year never attempted to find a leak nor said anything about issues with this product. I thought I was buying a quality product. Really PO'd


Janice J. said
327 days ago
Have a 5 ton rheem unit about 4 years old. last year I needed about 8-9 pounds refrigerant. 1 year later, I had it serviced again needed 8 pounds refrigerant and this time the sefvice company did a leak detection. They said the leak probably was in the coils and sure enough there is some. Given installation is hanging, the labo to fix this alone could be >1000. Seems ridiculous to spend 10k on 5 ton unit that fails in the first few years. Having to spend 300+ every year just to keep it running is not right. I'll have to have them take everything apart to fix it as there is insufficient room to remove the coils. The company that installed it and serviced it last year never attempted to find a leak nor said anything about issues with this product. I thought I was buying a quality product. Really PO'd


Tracy S. said
324 days ago
Same thing everyone else is saying. Rheem purchse in 2011, both coils were leaking, 34oo dollar repair bills, looking to jon suit


Tracy S. said
324 days ago
Same thing everyone else is saying. Rheem purchse in 2011, both coils were leaking, 34oo dollar repair bills, looking to jon suit


thomas s. said
321 days ago
I have two Rheem units in my home. Both leak Freon and I was told that one needs replacement because of the leaks. 5500 to replace.......


Jim C. said
320 days ago
My 3 ton unit was installed in 2014 AFTER they knew they had a huge issue with the coils. Less than 2 years later both the coils and blower motor need to be replaced. Rheem customer service will not do anything To help with the expensive labor. Rheem USED to be one of the best systems made. Now stay far away!!! I wish I would have read this link before!!!!


Patric P. said
316 days ago
2 coils in 5 yrs. Multiple freon recharges.


raymond g. said
316 days ago
My rheem unit is doing same as all the rest of the responses on here. Looks to me a person should not buy a rheem product.


Georgene T. said
315 days ago
I am working on my third leak in 5 years. The system has never cooled efficiently. Every year there is a leak in a different spot and 4 pounds of coolant has to be added.


Jerry R. said
315 days ago
The Cooper Air Tech said the air handler coil (model rhll-hm3617ja) had a leak in the bend in the area not visible the the naked eye. Entire system had been installed approx. two years age. The tech charged $2100.00 for repair and recharge. This was before he actually looked at the unit.


Frederic R. said
313 days ago
I have had to recharge my unit every year the past 10 years. The tech said the problem is a leak at the coil Rheem Air condition Model No. RACC-024JAS MFD 11/91.


Mark R. said
310 days ago
My Rheem unit is 5 years old. Already had copper tubing replaced once, have replaced the compressor, and freon has leaked out 3 times in two years. So far parts were under warranty, but labor and freon costs every time! I have foam insulation in my house, comparable houses with this have electricity bills 100-150 per month. Mine averages 300-350 per month. This unit has rheemed my pocketbook for 5 years. Between excessive electricity usage, freon and labor, I could pay for a new outside unit once a year.


chamaka F. said
307 days ago
I have a rheem that came with a new construction home that I have had since 2012 and for the past two years I have had to replace the compressor and charges the unit three times. NOW I am being told I have a leak in the evaporator coil. This Company is making wOrth less units and installing them on homes and they should have to replace all these lemons


Jon S. said
304 days ago
Bought an integrated heat pump/furnace system 6 years ago. About 12K$ The air conditioner has NEVER worked acceptably and I have had more than a DOZEN service calls to no avail. Refrigerant replaced/added several times. Still does not cool or dehumidify. No help from Rheem of course, cust svc a complete joke


Sandra U. said
303 days ago
Been replacing refrigerant for years due to the coil leak. Was told today that I have to replace the coils because it is leaking too fast now. Have spent hundreds of dollars a year on refrigerant and now looking at at least a thousand to replace the coils. 2006 model, out of warranty.


Lynn A. said
302 days ago
Bought a new Rheem RAPM-JEZ in June, 2012 for $6,149.00. Just got coils replaced under warranty but cost $800 labor. I want to join the class action suit if it is still open.


Lynn A. said
302 days ago
Bought a new Rheem RAPM-JEZ in June, 2012 for $6,149.00. Just got coils replaced under warranty but cost $800 labor. I want to join the class action suit if it is still open.


Gabe L. said
302 days ago
I had a 5-ton, 16 SEER Rheem installed 8/12/2012. It wasn't cooling right so, on 7/20/2015, I called the company for my bi-annual service. The technician determined that there is a leak at the coil, and explained that although it's under warranty, I am responsible for the needed freon, as the copper tubing must be cut and the system purged. The cost of the freon $630. I have not done the needed repairs because, if loss of freon is caused by a systems failure, and the system is under warranty, is it not logical to expect the freon to be replaced free of charge? My bi-annual service call on 5/5/16 confirms the findings of 7/20/2016. Meanwhile I wait, hoping that Rheem will advise the installing company to give me back by freon. Should I be optimistic?


GREGORY B. said
301 days ago
My Rheem unit will NOT hold a charge at all and this is extremely frustrating


Limei H. said
300 days ago
My house is almost 4 year old, the Rheem air condition coil is broken, I need pay $800 labor cost by myself.


Michael M. said
300 days ago
Last year had my Rheem' copper coil replaced with an aluminum one. Rheem' sent the coil, but I had to spend over a grand for install. Two days ago I had water all over my basement floor.Thought the coil froze again and was thawing out. Service tech came out (my cost again) and found that the plastic drain pan had melted over the winter when the heat was on.Rheem furnace, Rheem' cased coil, everything Rheem'. Even if I get a new drain pan , who do u think is going to pay AGAIN, to rip that coil out ?Can those idiots at Rheem' do anything right?


Kathleen H. said
300 days ago
Same issues on my third evap coil replacement on a 6 year old system


Michael M. said
300 days ago
One more thing, I'd really like to thank Rheem' for their coil not leaking again and it was just a big melted hole in the bottom of my drain pan. A whole year I went without a coil leak since I had my new furnace, AC installed in 2012. That's got to be a record for Rheem.Now I wonder if any damage was done to my heat exchanger, blower motor, wiring ,etc. Due to water flowing over it. I'm not near as smart as the pros at Rheem', but I don't think that can be good.might as well just pay to have all that stuff replaced too. Does anyone out there know what the world record is for money spent on Rheem' repairs?


Nathan T. said
298 days ago
We have had the same AC issues with our Rheem Split unit heating / AC unit.


Y C. said
296 days ago
I was looking for an AC company through Home Depot and the company that works with them recommended this type of unit. They came to the house 9 times within the first year and the thing is the old AC unit was better than this one. I didn't have to take time off to schedule an app with them, I had to pay 260 for a band aid fix, put in freon until the next business day and wait for a call to replace the coil, which is made of copper when the tech who came over says it was discontinued 2 years ago,,when it was sold to me.


Mary C. said
295 days ago
I am having the same problems. I have a Reheem unit that has been leaking Freon from a defected coil for years, and now I am having other problems and is now looking for a New system, or replacing the coil.



Slava S. said
295 days ago
I am having the same issue. I have a Rheem unit since December 2014 and system been leaking Freon non stop. AC unit will NOT hold a FREON charge at all.


Robert R. said
295 days ago


Charles R. said
295 days ago
After 5 years in new home built by Lennar in Houston, Texas, evaporator coil needs replacement at a cost of over $1000, plus replenishment of 6lbs of Freon.


Charles R. said
295 days ago
After 5 years in new home built by Lennar in Houston, Texas, evaporator coil needs replacement at a cost of over $1000, plus replenishment of 6lbs of Freon.


Betty S. said
295 days ago


Rick S. said
295 days ago
I purchased a home that was almost new. The prior owner had it built and lived in it for 3 months. they decided to sell due to an illness. the home was new in November of 2012. It has 2 Reem a/c units and a Reem pool heat pump. All 3 are junk! The pool heater exploded when it was 1 1/2 years old and now both a/c units are leaking freon. Reem claims because it wasnt registers to me there isn't any warranty. What a joke, 3 units advertising 10 year warranty on parts but for me 90 days later VOID.


Stephen & Elena B. said
294 days ago
Read all these responses, I think I could have written most of them... right now I am angry and want to see what want I need to do to protect myself. Whats make me so freakin mad is they are still selling these AC units.


Stephen & Elena B. said
294 days ago
Read all these responses, I think I could have written most of them... right now I am angry and want to see what want I need to do to protect myself. Whats make me so freakin mad is they are still selling these AC units.


Al F. said
294 days ago
I was told yesterday that my 6-year old Rheem Heat Pump Coil is leaking. Service Tech mentioned this corrosion was a major problem and was surprised the coil lasted this long. My HVAC guy told me he stopped carrying Rheem because of difficulty with getting Rheem to honor their warranty.


Lori D. said
294 days ago
I too have a Rheem unit that is 5 year old. It stopped blowing cold air so I had a repair man come and he said I needed Freon ($250). It worked for 3 days then again stopped working. The repair man came back and discovered that all the freon had leaked out. After examining the unit for hours he found a defective coil. He will be replacing the coil and it will all cost :1,300. He said the part is not under warranty but I'm not sure that that is accurate. I want to join the class action suit!


Serena W. said
294 days ago
Praying seller/installer is going to do the right thing ... this time. Purchased 2.5 ton a/c unit & furnace in 2011. Had to have tech out at start of each new season due to system sounding like jet taking off. I maintained units myself, especially since a/c is pretty much maintenance free. Hose out compressor from inside, hose outside to make sure free of debris, cover top only during winter as told to me by techs, pour cup of bleach down pvc pipe that leads to older copper condensate pipe at start of season, make sure house registers not blocked (hell I even took them off wall, gave the dirty dusgusting things good cleaning, & vacuumed inside before replacing registers. EPA says no benefit my ass, not when you deal with asthma). I change filter every 3 months. Rheem says all parts prelubrucated for life. 3 yrs later condensate pipe develops swimming pool in basement. Seller sends someone to give it shot of nitrogen with zero follow through or follow-up. Tells me seller/installer messed up in not replacing condensate pipe with pump. Does anyone know of code violation if pipe connects to bigger pipe that to left goes to sink & to right, possible in-house sewer line (extends from basement up 2 levels of flooring) Philadelphia, PA? Does nothing else & leaves. 4 years later, condensate pipe leak back & no air due to zero refrigerant. He tells me refrigerant leaks caused by 4 things (obvious others ruled out) - bad coils in condenser or compressor making it manufacturer error or liquid or vapor valves leaking which would be install error. End result is condensate pump requiring maintenance (even though techs denied this & I have a pond now) but get this, only given 2 pounds of refrigerant versus 8 pounds system requires which harms compressor any time it is running on inadequate refrigerant. Why did they do this? They told me liquid valve in compressor loose causing leak. Bullshit. They knew leak wasn't coming from that & that's why only 2 of 8 pounds given. 5 years later & refrigerant bare & compressor making clanging sound. Seller sending techs 11 days later of reporting this, had to cancel vaca (pets), being sweaty/miserable, & nonstop asthma attacks along with nose clogging. Just found out techs coming tomorrow to do leak test (which was already done last year) but seller ordering replacement for defective evaporator coil. What does this mean? I will have to wait further for installation. Have the condenser and compressor been damaged enough needing replacement? Will I get full amount of refrigerant? I met warranty deadlines. I pray seller/installer does the right thing with respect to lost refrigerant & labor. I will keep you posted. Shame on RHEEM - DID MY RESEARCH & THEY WERE AT TOP OF LIST & IN NO WAY INEXPENSIVE.


Serena W. said
294 days ago
Praying seller/installer is going to do the right thing ... this time. Purchased 2.5 ton a/c unit & furnace in 2011. Had to have tech out at start of each new season due to system sounding like jet taking off. I maintained units myself, especially since a/c is pretty much maintenance free. Hose out compressor from inside, hose outside to make sure free of debris, cover top only during winter as told to me by techs, pour cup of bleach down pvc pipe that leads to older copper condensate pipe at start of season, make sure house registers not blocked (hell I even took them off wall, gave the dirty dusgusting things good cleaning, & vacuumed inside before replacing registers. EPA says no benefit my ass, not when you deal with asthma). I change filter every 3 months. Rheem says all parts prelubrucated for life. 3 yrs later condensate pipe develops swimming pool in basement. Seller sends someone to give it shot of nitrogen with zero follow through or follow-up. Tells me seller/installer messed up in not replacing condensate pipe with pump. Does anyone know of code violation if pipe connects to bigger pipe that to left goes to sink & to right, possible in-house sewer line (extends from basement up 2 levels of flooring) Philadelphia, PA? Does nothing else & leaves. 4 years later, condensate pipe leak back & no air due to zero refrigerant. He tells me refrigerant leaks caused by 4 things (obvious others ruled out) - bad coils in condenser or compressor making it manufacturer error or liquid or vapor valves leaking which would be install error. End result is condensate pump requiring maintenance (even though techs denied this & I have a pond now) but get this, only given 2 pounds of refrigerant versus 8 pounds system requires which harms compressor any time it is running on inadequate refrigerant. Why did they do this? They told me liquid valve in compressor loose causing leak. Bullshit. They knew leak wasn't coming from that & that's why only 2 of 8 pounds given. 5 years later & refrigerant bare & compressor making clanging sound. Seller sending techs 11 days later of reporting this, had to cancel vaca (pets), being sweaty/miserable, & nonstop asthma attacks along with nose clogging. Just found out techs coming tomorrow to do leak test (which was already done last year) but seller ordering replacement for defective evaporator coil. What does this mean? I will have to wait further for installation. Have the condenser and compressor been damaged enough needing replacement? Will I get full amount of refrigerant? I met warranty deadlines. I pray seller/installer does the right thing with respect to lost refrigerant & labor. I will keep you posted. Shame on RHEEM - DID MY RESEARCH & THEY WERE AT TOP OF LIST & IN NO WAY INEXPENSIVE.


Serena W. said
294 days ago
Praying seller/installer is going to do the right thing ... this time. Purchased 2.5 ton a/c unit & furnace in 2011. Had to have tech out at start of each new season due to system sounding like jet taking off. I maintained units myself, especially since a/c is pretty much maintenance free. Hose out compressor from inside, hose outside to make sure free of debris, cover top only during winter as told to me by techs, pour cup of bleach down pvc pipe that leads to older copper condensate pipe at start of season, make sure house registers not blocked (hell I even took them off wall, gave the dirty dusgusting things good cleaning, & vacuumed inside before replacing registers. EPA says no benefit my ass, not when you deal with asthma). I change filter every 3 months. Rheem says all parts prelubrucated for life. 3 yrs later condensate pipe develops swimming pool in basement. Seller sends someone to give it shot of nitrogen with zero follow through or follow-up. Tells me seller/installer messed up in not replacing condensate pipe with pump. Does anyone know of code violation if pipe connects to bigger pipe that to left goes to sink & to right, possible in-house sewer line (extends from basement up 2 levels of flooring) Philadelphia, PA? Does nothing else & leaves. 4 years later, condensate pipe leak back & no air due to zero refrigerant. He tells me refrigerant leaks caused by 4 things (obvious others ruled out) - bad coils in condenser or compressor making it manufacturer error or liquid or vapor valves leaking which would be install error. End result is condensate pump requiring maintenance (even though techs denied this & I have a pond now) but get this, only given 2 pounds of refrigerant versus 8 pounds system requires which harms compressor any time it is running on inadequate refrigerant. Why did they do this? They told me liquid valve in compressor loose causing leak. Bullshit. They knew leak wasn't coming from that & that's why only 2 of 8 pounds given. 5 years later & refrigerant bare & compressor making clanging sound. Seller sending techs 11 days later of reporting this, had to cancel vaca (pets), being sweaty/miserable, & nonstop asthma attacks along with nose clogging. Just found out techs coming tomorrow to do leak test (which was already done last year) but seller ordering replacement for defective evaporator coil. What does this mean? I will have to wait further for installation. Have the condenser and compressor been damaged enough needing replacement? Will I get full amount of refrigerant? I met warranty deadlines. I pray seller/installer does the right thing with respect to lost refrigerant & labor. I will keep you posted. Shame on RHEEM - DID MY RESEARCH & THEY WERE AT TOP OF LIST & IN NO WAY INEXPENSIVE.


Carmen C. said
294 days ago
Our condenser unit lasted 6 years, evaporator/ahu lasted 10. Include us in the suit.


Jerry S. said
291 days ago
Bought a 4ton 13 seer Rheem classic packaged unit in 2010. Last year it started to eat run capicitors at a cost service charge of $300 a visit times 2. About a week ago noticed evaporator icing over , repair man put in 2 lbs of r410. This unit worked for 2 days ,another ac installer came an looked at unit, diagnosis bad leaking evaporator so now I have to replace a 6 year old unit. This ac contractor will not use any rheem related products period. It's funny rheem can pay to put their valued name on a Nascar but can't help the poor informed public by selling a inferior product, they should be reported to fair trade comission also,I hope every race. Car with their name does not win


Michael M. said
290 days ago
We bought a house with Rheem 5 ton AC unit, started having the same issue, where it would not cool, and freeze. Called for service a couple of time, they would add the coolant, and it would last for a while, just to be back at the same spot. The latest service call, the coil need to be replaced, as there is a leak. The unit is 6 years old.


Robert . said
289 days ago


Nora B. said
287 days ago
I am having the same issue. Just told today that our Ruud AC is leaking coolant and that this is an ongoing problem that the company has always been aware of. There should be a recall, with all charges waved for whatever it takes to repair the problem. The company we bought the unit from sold the contracts to another company and now they don't want to honor the warranty.


Marian E. said
286 days ago
My ac is less than 3 years,there is rust water all over my house.


Roy W. said
286 days ago
I moved into a house that has Rheem. My unit is currently down because of this Coil issue.


Jennifer M. said
285 days ago
Interesting to see this on the internet today. A serviceman just left our house with the same story. He says the parts are covered but not the labor. Quoted over 1600.00 for repair as there is a pinhole leak allowing the refrigerant to leak. Sounds like this is commonplace with this company's products. Ours is just over 2 years old. I plan on making some noise with the company I dealt with as we purchased 2 units for this house. Hmm, I wonder how long the other unit will last!


Jennifer M. said
285 days ago
Interesting to find this site and read all this since yesterday my repairman was here. He recharged the unit with refrigerant and said there is a pinhole leak and I would need to replace the part. Labor over 1600.00 he said. Hmm, looks like the company does not care what kind of junk they produce. I bought 2 systems from them in the last 2 years. I wonder how long before I have problems with the other one!!????


Darryl B. said
283 days ago
Same issues as everyone. Would love to get contacted on it.


Nadia P. said
283 days ago
We have the same problem.


Elwyn L. said
283 days ago
same issue. Evaporator coil started leading. Cost me a bundle to get a new one installed even with new coil covered.


Mary J. said
281 days ago
I have paid in excess of $1200 to repairmen trying to get the coil on my RHEEM 3-ton HVAC unit fixed. Never fixed the coil only replaced Feon...only to have it evaporate/leak completely out after one week. Are there any HONEST repairmen who can replace the coil with a unit that does not corrode or leak? If so, I haven't found one!!!!


Keith A. said
281 days ago
The coils in my air handler are rusting/leaking.


Serena W. said
281 days ago
IF YOU ARE LUCKY ENOUGH TO BE READING THIS, BEWARE! RHEEM DOES NOT CARE ABOUT YOU OR ITS SELLERS/INSTALLERS. YOU KNOW YOU HAVE A LEAK, YOU TELL YOUR SELLER, I REPEAT YOU TELL YOUR SELLER, TO TEST EVAPORATOR COILS, WHICH THEY WILL FIND THROUGH ELECTRONIC &/OR SOAP TEST (2 OTHER METHODS AS WELL), RHEEM CONTINUES TO SEND DEFECTIVE COPPER REPLACEMENT & YOU WILL BE IN SAME SITUATION YOU ARE IN NOW. YOU MUST DEMAND ALUMINUM EVAP COIL REPLACEMENT. DO YOU KNOW WHAT RHEEM WILL DO - SEND THEM COPPER ONE. SO BEFORE SYSTEM REPAIRED, CALL YOUR CONTACT AGAIN TO MAKE SURE ALUMINUM COIL WAS SENT. AND FOR YOUR PIECE OF MIND, BE THERE WHEN IT IS GETTING INSTALLED TO SEE WHAT COMES OUT & WHAT GOES IN. THE CLASS ACTION LAWSUITS ARE OF VERY LITTLE CONCERN TO RHEEM. THEY THINK THEY ARE A JOKE. AND SO THEY CONTINUE NOT ONLY FRAUDULENT PRACTICES TO DATE (HELLO FBI), CONTRIBUTE TO OZONE POLLUTION WHERE REFRIGERANT IS FREELY LEAKING (HELLO EPA), THEY WILL SCREW THE INSTALLER, AND YOU, THE CUSTOMER, THEY WILL SCREW YOU MOST OF ALL, IN EVERY WAY IMAGINABLE. SHAME. YEARS AGO RHEEM STOOD BY ITS REPUTATION OF QUALITY PRODUCTS . I GUESS GLUTTONY SET IN ALONG WITH NO MORAL COMPASS. LEAVING RHEEM TO CONTINUE UNETHICAL. ILLEGAL, & JUST PLAIN REPREHENSIBLE PRACTICES THAT CONTINUE (HELLO ATTORNEY GENERAL). THE LAW DOES NOT SCARE THEM (HELLO CIVIL COURT). EVERY STATE IN THIS COUNTRY SHOULD BE INVOLVED IN A CLASS ACTION LAWSUIT AND ALL THE LAW FIRMS NEED TO EXPAND THEIR PARAMETERS AS TO QUALIFYING CONDITIONS. GOOD LUCK TO ALL. PEACE OUT.


DIANA W. said
281 days ago
I am having the same problem with the coils. Bought my Rheem unit 6-13-2011, now the system is not cooling. WHAT IS WRONG WITH OUR COUNTRY!! NOTHING IS WORTH BUYING ANYMORE, WE ARE BEING SCREWED EVERY WAY! I'M SO FEED UP.


said
280 days ago
Just had a call from the AC serviceman looking at my Rheem AC. Needs refrigerant at a cost of $157. Already had a motor replaced TWICE - fortunately was still under warranty but still had to pay labor charges. Also was told that a contactor will need replacing soon. Rheem should be so very ashamed of themselves.


William P. said
280 days ago
I just spent $1300.00 to have the coil replaced on my Rheem air conditioner it is 8 yrs old and had no cooling. Coils should not need to be replaced in that time something is wrong


Theresa B. said
279 days ago
Have had same problem with coils. Has this class action lawsuit been settled yet?


John Q. said
279 days ago
New class action lawsuits are springing up all over country. You can chat or speak to this law firm. Class action suits do take a long time to settle & yes, the law firms become richer, you probably won't wind up with much but RHEEM WILL SURELY LOSE... A LOT. SELLERS SHOULD SIMPLY STOP SELLING THEIR PRODUCTS SINCE THEY WIND UP AS LOSERS IN THIS AS WELL. You can always sue Rheem through civil court but most you can be awarded is $5k. NO ONE, unless $ is an issue, should just have repair keep adding refrigerant. Your leak will continue & get worse. But if you are out of warranty, might be too expensive to find (@ $200) & then will you be able to afford new part? It really sucks RHEEM knows it created defective evap coils & no recall. Once evap coils replaced, how much life will your compressor or condenser have left since running system wuth leak damages both.


John Q. said
279 days ago
New class action lawsuits are springing up all over country. You can chat or speak to this law firm. Class action suits do take a long time to settle & yes, the law firms become richer, you probably won't wind up with much but RHEEM WILL SURELY LOSE... A LOT. SELLERS SHOULD SIMPLY STOP SELLING THEIR PRODUCTS SINCE THEY WIND UP AS LOSERS IN THIS AS WELL. You can always sue Rheem through civil court but most you can be awarded is $5k. NO ONE, unless $ is an issue, should just have repair keep adding refrigerant. Your leak will continue & get worse. But if you are out of warranty, might be too expensive to find (@ $200) & then will you be able to afford new part? It really sucks RHEEM knows it created defective evap coils & no recall. Once evap coils replaced, how much life will your compressor or condenser have left since running system wuth leak damages both.


Paul B. said
279 days ago
My Rheen A/C system is two years old and I have replaced the coil 3 times. It works for about a year then leaks gas.


Rod R. said
276 days ago
We are having a similar issue with both of our units (5 ton and a 2 1/2 ton). Renovated our house in 2011 and both systems were installed new. Had to replace the evaporator coils on the main unit in 2013 (part was under warranty, but had to pay for labor - $750, plus freon). Had to replace evap. coils on smaller unit in 2015 for similar cost and now the main unit is again leaking and will have to replace. That will be 5 evaporator coils on two units in less than 5 years!


Barbara B. said
275 days ago
9I installed my HVAC system in March 2011. Now it is not cooling. Had the owner of the company out last week who installed the RHEEM Heat Pump. He said I had a major leak. Put 3 pounds of coolent into the unit (which is located on my roof so I have no access myself to the unit). Within 4 days the unit stopped cooling my home. I wonder, why the owner of the HVAC company who installed my system, and who came out last week to service my system didn't tell me that there is a class action lawsuit against RHEEM due to defective evaporator coils? Why wouldn't he mention this to me? He said he could conduct a leak check for $700. Does he just want the money even though he should know already what might be causing the problem?

I am considering replacing the unit entirely with a reputable, reliable brand. Does anyone have suggestions for a reputable and reliable brand for HVAC systems? My current unit is called a Rheem heat pump air handler (#RHSLHM3617A 3 ton; 13 SEER), and a Rheem heat pump condenser (#13PJ36A01 3 ton; 13.0 SEER).

Thank you.


Ronke K. said
275 days ago
I built a new house in 2013 with a Rheem Central AC. Now I have to fix it for $995 because of Freoni is out. I definitely want to be part of this class action suit. Rheem needs to stop selling this AC. It is not fair to home owners.


Carol R. said
275 days ago
My HVAC Rheem system was installed 6/2011. In 6/2014, I needed to have 2 lbs of coolant added and it held through the balance of the summer. Yesterday, when I turned on the system for the first time, it did not cool. A repairman came out and added 10 lbs of coolant. I called Customer Service and they said I could get replacement parts since I was still under warranty but labor would be at my expense. They did not mention the fact that there are known issues. It sounds like I shouldn't bother to spend money on a leak test but just have the coil replaced. Will share this thread with local HVAC contractor.


Gary B. said
274 days ago
I'm on my 3rd Evaporator core in my 5 ton Rheem unit installed in 2010. Total cost to date for lost Puron and labor for two evaporator core replacment jobs is $1700. This on top of a $10k unit new, paid out of pocket. Help.


Gregory L. said
273 days ago
I bought the 4 ton Rheem AC and a Rheem furnace brand new 4 yrs ago. The evaporator coil has been leaking since and I now have to replace the coil. It is under warranty but labor is going to be more than the cost of the coil. I bought Rheem because it was a good name and have been told they last. 4 years for a coil replacement, that's terrible. Very disappointed, especially since labor is not covered.


Judith C. said
273 days ago
Just had a defective coil identified as the source of coolant leak in Rheem unit installed in 2012. Will require nearly $1,000 in labor to replace with non-defective part. Want to join class action suit.


Kathy T. said
272 days ago
Want to join the class action law suit!!!!!


randy b. said
270 days ago
Bought a rheem classic in 2010 had freon put in last summer 2015 , now it's empty again . On a fixed income I think a company that sells equipment that is this expensive should stand behind its product .


Alice R. said
269 days ago
Same issue, coils leaking. Parts under warranty but paid $860
For Labor and freon. A month later still not cooling so will call
the company that installed the unit and replaced the coils tomorrow.


Andrea B. said
269 days ago
Same issues. 2 Rheem units installed in 2010 and 2011. Both units have had numerous problems. Replaced condenser in 1 unit in July 2015 and then replaced the coil in December 2015. Now replacing the coil again in June 2016. Parts have been replaced no cost but labor is costly. Rheem not admitting faulty parts.


Bradley H. said
269 days ago
Same issues here.. Had 2 Rheem full systems (16 seer and 18 seer installed May 2011. Had evap coil leak in 18 seer unit in May 2013 and had to pay labor and freon to replace. In Sep 2014 16 seer unit evap coil leak and had to pay labor and freon to replace. In Apr 2015 18 seer unit evap leak and had to pay labor and freon to replace. Rheem certified technician noted that Rheem had distributed poorly engineered copper evap coils in the past (too thin walls in tubing) and switched to new aluminum evap coils.


SUZANNE R. said
268 days ago
Same here. We have 2 units. One has an evaporator coil leak. Trying to figure out what to do. Installed the units in 2011.


Michelle C. said
268 days ago
I am having the same issue with my Rheem unit purchased in 2014. One of the reasons I bought this house! New unit! Not the case it is only under warranty for me for 5 years because I am not the original purchaser. Put refrigerant in it already once cost me 300$ and now again 300$ to find out I need a coil replacement and labor will cost 400$. Now I am reading the coil will probably need to be replaced numerous times. This is ridiculous and labor and refrigerant should be covered along with parts considering it is a known issue.


Leila M. said
268 days ago
Same issue:
Two months ago: no cold air: tech: bad thermostat (doubtful) plus need Freon. Easy way to make money.
Two weeks ago: no cold air: leaking coils were soldiered, for which the tech had to empty the refrigerant from the unit, and refill it... Then,
Ten days later a broken blower mount..
I don't need a P.H.D. to connect the dots..
Service tech companies are enjoying the ride...as we are left with no recourse..and all thanks to a sub standard product, that is being manufactured with sub standard parts. Plus service companies not following MSRP.

Where to from here?


Shira W. said
268 days ago
Bought mine and had installed in 8/14 .Now leaking refrident. Paid 45 for dealer installer to refill, 1 lb. And 45 service call. Now is low again. Never mentioned it has an issue. Now they are coming 3 x a week to refill? What should I do????


Linda R. said
267 days ago
Same problem here. I an on my third unit . Originally had a new rheem installed about 5 yrs ago. Keeps leaking freon. Was told this morning by my ac guy that they are not replacing any more units and all warranty's are off. The unit I have now is only 3 yrs old and I have had issues every year with the freon leaking out. Don't know where to turn. Can't afford to buy another.


Linda R. said
267 days ago
Same problem here. I an on my third unit . Originally had a new rheem installed about 5 yrs ago. Keeps leaking freon. Was told this morning by my ac guy that they are not replacing any more units and all warranty's are off. The unit I have now is only 3 yrs old and I have had issues every year with the freon leaking out. Don't know where to turn. Can't afford to buy another.


Barbara L. said
265 days ago
Yes defective coil and other repairs on 4 year old Rheem Air Conditioning unit installed. In 2012. Have paid almost $4000.00 in repairs which is pretty much one half of the original purchase price!! Would like some reimbursement from Rheem!!!!


said
264 days ago
Same here I have a 5 ton unit and I have replaced a fan motor and my coil is bad just like everyone else on here. Now I have to figure how to get a new unit!


Cynthia P. said
262 days ago
Had the AC repairman out for my 3.5 ton Ruud because it was freezing up. Of course this was the Fourth of July weekend, so I received a bill to replace 2 lbs of freon. $230 for this visit since it was a holiday and a Sunday! Also, told that my coil was corroded due to the freon causing the leak. He said the manufacturer would replace the coil but I would have to pay for all labor to replace it!!!! That is totally ridiculous!!!


delcia l. said
262 days ago
a defective coil identified as the source of coolant leak in Rheem replace a coil condensor plus drip pan, and refrigerant whicj=h is costly for a 4ton unit. Now I have to replace the whole unit? This sucks!


Peter M. said
261 days ago
One. 2 ton, one 4 ton and one 5 ton .three units all insalled on same roof in 2013. Evaps are leaking and have to refill them every year


BERTIE C. said
260 days ago
I HAVE TWO RHEEM UNITS--BAD EVAPORATOR COIL ON BOTH.
INSTALLED APRIL 2011--ADDED FREON EVERY YEAR & HAVE CORRODED COIL ON ONE OF THE UNITS. LOTS OF $$$ OUT OF POCKET.


BERTIE C. said
260 days ago
I HAVE TWO RHEEM UNITS--BAD EVAPORATOR COIL ON BOTH.
INSTALLED APRIL 2011--ADDED FREON EVERY YEAR & HAVE CORRODED COIL ON ONE OF THE UNITS. LOTS OF $$$ OUT OF POCKET.


Rodger M. said
260 days ago
Same issues...Rheem Air Handler installed in 2009 have replaced freon 4 times and now have to replace coil to the tune of $1400.00 plus freon @ at least $100.00 a lb. What a rip-off Rheem is.


christopher h. said
260 days ago
I have a Rheen split HVAC system since 2011. The coil x2 and the manifold


Keith N. said
260 days ago
My coil is out to I'm very disgusted , it's a 4 ton unit 3 years old , 1500.00 to repair . I want to join the class action suite .


GEOFFREY ANDREWS F. said
259 days ago
I installed my existing Rheem/Ruud 4 ton HVAC system in August of 2009. Since that time I have had to replace the evaporator coils twice, April 15, 2014, and July 17, 2015. Both times I had to pay for installation labor and freon, none of which are covered by Rheem/Ruud. I want to join the class action suit.

My experience with my Rheem/Ruud units for the 20 plus years prior to this latest installation was very good.


Laura K. said
259 days ago
I am a contractor and I'm disgusted by what is happening here with RHEEM! We have been dealing with this for the past 5 years and each year that goes by, it gets worse! THERE IS ABSOLUTELY NO REASON THAT THE HOMEOWNER SHOULD HAVE TO PAY ANYTHING OUT OF POCKET FOR RHEEM'S DEFECTIVE PRODUCT WHICH WAS SOLD TO THEM!! I actually have a letter from my supplier, admitting that the there is a problem with the coils and it's dated from 2012 but they continued to sell these bad copper coils, well after the date of this letter (2+ more years). So the fact that they're saying that they stopped selling them, as soon as they found out that there was a problem, is a LIE and I have PROOF of that! I am directing every one of my customers to this page and all of the other complaints, lawsuits, etc. so they can see for themselves what RHEEM is responsible for. As the contractor, we have lost so much money, over the years, because of this. At first, before we knew there was a problem, we spent so much time and money (we didn't charge the customer for any of it), trying to figure out what was wrong. Then, years later when RHEEM finally admitted the problem, we spent a lot more time and aggravation, dealing with irate customers (who could blame them???) and trying to do anything in our power to try to make it easier on them because we felt TERRIBLE because we actually have a conscience (UNLIKE RHEEM). We've supplied SO MUCH FREE 410A and service calls, it's RIDICULOUS! This summer is a NIGHTMARE! Every other phone call that we receive is from another customer with a bad coil! Not only do we NOT HAVE THE TIME TO GO BACK ON SERVICE CALLS WITH THIS PROBLEM, WHEN IT'S 100 DEGREES IN THE MIDDLE OF JULY, WE ARE NOW LOSING BUSINESS BECAUSE OUR TIME IS BEING USED UP BY THIS EXISTING PROBLEM AND WE ARE UNABLE TO FIT IN OUR NEW CUSTOMERS OR CUSTOMERS WHO NEED NEW INSTALLS!! I can't begin to list all of the different ways that this is affecting my business negatively, monetarily and affecting our reputation!! I WILL DO WHATEVER I CAN TO HAVE RHEEM MAKE GOOD ON THIS SITUATION AND I WON'T STOP UNTIL I GET SOME RESULTS! I'm speaking to different lawyers and also would like to join a class action lawsuit!!! THIS IS ABSOLUTELY AWFUL AND SICKENING!!


Peter L. said
259 days ago
3 Year old complete Rheem system leaked all Freon and requires Evap. Coil replacement due to Rheem defect. Would be great for the company to stand behind their cheap and shoddy practices. What a country we live in where so many consumers can get screwed so royally and a business can go on untouched.


Jude B. said
259 days ago
I have a Ruud unit that was installed in Nov 2010. Was just told by service comapny that unit needs a charge and that there is likely a leak in the coil. I am disgusted that this is a known defect and that Rheem/Ruud would not stand behind their product.


Gail O. said
258 days ago
Installed 2T rheem split unit heat pump with air handler. The inside air handler has frozen up 3 times. Last time yesterday. We called a different tech in because he doesn't know what the unit is loosing freon and freezing u. The new repairman said there is a leak in thecoil and may have been the problem the other timesslso. Please add me to the class action law suit..I don't know whether to fix or replace withanother unit and brandname.


Gail O. said
258 days ago
Installed 2T rheem split unit heat pump with air handler. The inside air handler has frozen up 3 times. Last time yesterday. We called a different tech in because he doesn't know what the unit is loosing freon and freezing u. The new repairman said there is a leak in thecoil and may have been the problem the other timesslso. Please add me to the class action law suit..I don't know whether to fix or replace withanother unit and brandname.


John G. said
256 days ago
I had a new Rheem split unit installed August of 2014, I have just been informed that the Evap coil is leaking and will need replacement at a cost of $1500. Service company will try to honor their warranty however cannot guarantee the replacement part will be any better, so I will probably be stuck with the cost of another replacement next year or the cost of a completely new system replacement at that time. Rheem refusing to cover all costs for knowingly selling defective parts will damage their brand and they deserve it.


JoAnn N. said
255 days ago
I also have a Rheem system that is only 3 years old. Just spent $1140 for Freon and labor to replace leaky evaporator coils. Rheem knew that these cheap copper coils failed, so they should not have sold these systems! But since they choose to do so, they should pay not only for the replacement parts but all of the labor and Freon associated with the failure. I bought the system in good faith that Rheem was a good company. I should not have to pay anything out-of-pocket for Rheem's shoddy product.


James R. said
254 days ago
Yep, same issue . Having my A/C coil replaced by the original installer 7/13/2016. The defective coil was installed in June of 2010.


James R. said
254 days ago
Yep, same issue . Having my A/C coil replaced by the original installer 7/13/2016. The defective coil was installed in June of 2010.


Lisa T. said
253 days ago
Rudd unit 2010 Lennar builder in NJ. Need replacement costing $5300! Temp not sticking, thermostat not keeping up, house not cooling. Tech saying install issue and or manufacturer issue. Coils corroding, Cooper to small etc..


Beth C. said
252 days ago
Same issues. First time coils were replaced under warranty about 1 1/2 years of purchase ( 2014), but they were replaced with copper, we are pretty sure. Now, a year after the coil replacement, the motor on the air handler is bad. We will have to pay for the labor, even though they will pay for the part. The model is a air handler is a RHLL-HM3617JA. We did our homework, got a few quotes and were assured by the owner of the Rheem dealer that this would be a fine model for the price. I am wondering now how much of the history of this product he was aware of... . Very disappointing for a heat pump that is a little over 2 years old to have quit working once in the winter months and once in the heat of the summer. We will go with a more reputable brand and dealer next time!


Beth C. said
252 days ago
Same issues. First time coils were replaced under warranty about 1 1/2 years of purchase ( 2014), but they were replaced with copper, we are pretty sure. Now, a year after the coil replacement, the motor on the air handler is bad. We will have to pay for the labor, even though they will pay for the part. The model is a air handler is a RHLL-HM3617JA. We did our homework, got a few quotes and were assured by the owner of the Rheem dealer that this would be a fine model for the price. I am wondering now how much of the history of this product he was aware of... . Very disappointing for a heat pump that is a little over 2 years old to have quit working once in the winter months and once in the heat of the summer. We will go with a more reputable brand and dealer next time!


James P. said
251 days ago
The Rheem installers can't be upset with their increased income that has been generated by delivering defective products that have been advertised and marketed by a seemingly reputable manufacturer. Think about the labor, refrigerant, filter/dryers, mileage, refrigerant recovery, and a ton of other charges than can be generated over a period of time for these below-par units that Rheem keeps pushing.

It is a scam to the N-nth degree. Attorneys are not a benevolent group, by career goals, and the sharks will be fed by someone, i.e., We, the consumers.

It burns me up to see what is the real explanation for my mother's continual repair calls ($500, $400+, $750) when the first repair to replace an evap coil should have been the end of it. Since it was replaced with a Rheem coil, then there was no possible way that it will ever end this cycle of repair.

Did the repair installers know about Rheem and their defective products? You decide for yourself--I already have, "Yes", and they love it!

So, the "Fair Trade" and "Deceptive Market Practices" are not worth the ink used for their own title if they can't prosecute this case and recover the losses suffered by consumers like my mother who is a senior and 89 years old. Is it somewhat a stretch of the imagination to expect that my mother be aware of 'formicary corrosion'? If Rheem was aware of the risk, then would it have been beyond the expectation of a reasonable person to hope that Rheem would have warned both her and anyone else at risk and subsequently suffered damages and losses?

I am not an attorney, obviously, but I can see that there is a great injustice in allowing these practices to continue without consequences applied to the thieves involved in this case.


James P. said
251 days ago
BTW, from the filing:

Justice, et. al. v. Rheem Manufacturing
CASE NO.: 14-80017-Civ-RNS

(par. 133)
"The Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. §§ 501.201-501.23et seq., (“FDUTPA”) prohibits “[u]nfair methods of competition, unconscionable acts or practices, and unfair or deceptive acts or practices in the conduct of any trade or commerce....”
Fla. Stat. § 501.204(1) (2001).

Now, ask yourself what is implied by a 10-year warranty?
Answ: The product will work for 10 years, or they will replace it. Good.

Now, what would 'they will replace it' mean for an elderly, 89 year old, widowed woman? Oh, I forgot, their warranty states that 'You will be responsible for removal and replacement of the part(s).

Does the EPA understand that Rheem is encouraging release of the R-410 refrigerant into the atmosphere by 89 year old widows who don't own the proper refrigerant recovery tools?

That could be another actionable cause on behalf of both the U.S. Dept of Environmental Protection, and the American people, et al.

Caveat Emptor


James P. said
251 days ago
Just a note.

I respect comments from people like Laura K (above) and their frustration with Rheem. It is Rheem who is responsible for the design defects in their own products.

However, contractors and installers will continue to be enjoined in this complaint as long as they use Rheem products. This also goes for any other defective products that they use when doing repairs--you cannot divorce yourself from the responsibility afterwards if you knew the problem(s) with a defective product when completing your contractual obligation.

There are many in the profession who don't mind staying busy, even if it is unwarranted due to using an evaporator coil that is designed defectively.


Cathy k. said
250 days ago
I have been told by my ac guy after a weekend w/o air that my ac unit was made w/ a defective coil by the manufacturer


Cathy k. said
250 days ago
I have been told by my ac guy after a weekend w/o air that my ac unit was made w/ a defective coil by the manufacturer


FATMIR M. said
249 days ago
Same problem with my AC.


Thomas F. said
248 days ago
I am having the same problem little over five year unit and was told not covered under warranty. I am working to see if I can get it covered at least parts Not likely. I was told i would have had a 10 year warranty if I registered it??? Was never told this until now, call Rheem not very helpful and not customer friendly at all.


JOHN S. said
248 days ago
I am having the same coil problems with my system that was installed 3 years ago.


Bobbie M. said
246 days ago
I bought my house in OCT 1992 and have had problems with the RHEEM heat pump since I moved in. I had to have the inside unit replaced , have had the blower feplaced twice, and the blower motor once and it seems to be going out again, the condenser coil is a mess and leaks continuously, and now the blower is making a growling noise whenever the ac kicks on. I have paid at least $400 out in refridgerant in addition to the yearly service. Will someone tell me how I can be included in this? I just found this article tonight !!!!


Alfred R. said
245 days ago
I bought me Rheem system 6 years ago. I called for PFP and service guy said I had evaporator coil freon leak. They want $2700.00 for new coil. I said no way and called the company I bought it from, about my 10 year warranty. They said they part will be replaced under the Rheem warranty but won't cover labor which will be $1700.00. We are not able to pay out this kind of money. From what I'm reading Nothing is being done at any rate of speed on this issue with Rheem. I noticed complaints go back to about 15 years ago. Why aren't they being held responsible for using low rate materials in their A.C.'s


ghebre f. said
245 days ago
I bought the rheem a/c on 11/08/2010 after a convincing sales man, and failed completely due to the evaporative coil. I calleded the companay who installed it and they fixed the A/C. They Replaced the evaporative coil and chrged me $1251.81. The coil was under warranty but the labor is not. This is un necessary expense resulted from a defective product that should be covered by the Rheem Company.


Dennis A. said
245 days ago
We had a new rheem unit put in our home 6 years ago, we had to replace the coil 3 years later, and again 1 month ago, now having problems again! We contacted Rheem and they will not help at or, nor listen to us.


william F. said
244 days ago
6 year old unit needed Freon last year and again this year. Service man says evaporator coil is leaking and needs replacing. he I checking on warranty status and will provide repair estimate.


william F. said
244 days ago
6 year old unit needed Freon last year and again this year. Service man says evaporator coil is leaking and needs replacing. he I checking on warranty status and will provide repair estimate.


Ellis M. said
241 days ago
I manage two multifamily housing developments and between 2013 and 2015 our vendor installed several Rheem air conditioning systems. Over the past two summers we have had several evaporator coil failures and I felt this was not normal. To my suprise I find this article. All of the Rheem systems purchased are under warranty, but we still have to pay the hourly rates for installing new units.


James L. said
240 days ago
Our coils have also failed. 6 months out of warranty. $2000 to fix. Can't wait for the other unit to fail as well.


Josephine E. said
240 days ago
I have a Rheem model RHLL-HM4821JA air handler with a leaking evaporator coil. it was manufactured in June 2009 with a 10 year warranty on the coil. The company says since it wasn't registered at the time of installation the warranty is no longer valid. I am and was a senior citizen with limited income and can't afford to replace this coil. Please help me.


Tom N. said
240 days ago
Wow! Having same issue with a unit I purchased in March 2013. In 2015 had a technician come up, fix a leak and pump in some refrigerant. One year later, not cooling, had tech. come out just to inform me I have several leaks in evap. coil. Pumped in few pounds to "get me by for the weekend", only to see the stuff blow out the top. Now he calls me and tells me the part is back-ordered, which mean they can't keep the part on the shelf and other consumers must be having similar issues. Then I Google search "Rehm air conditioning problems", and I find this article. Find it amazing that Rehm won't reimburse customer or contractor for labor and material on a product they have been selling for years, them knowing they have corrosive issues. If Rehm is going to act this way, then sign me up for the law suit.


Ty W. said
240 days ago
Purchased a 16 seer Rheem 8/2011, Coil replaced under warranty 7/2014. Now my TXV is not functioning properly, R-22 had to be added and has temporarily fixed the temperature of the air blowing out. However I am being quoted $1300 for the repair. We spent $8k for this complete unit in 2011!!! This is absurd that an A/C system can not properly function for more than a couple of years without needing some sort of major service repair.


Ivan S. said
239 days ago
Having same issue with a unit. had tech. come out just to inform me I have several leaks in evap. coil. Pumped some freon and wait. Model Model # RRKAA036 RHEEM part Evap Coil #: AS-58627-83, open unit and rusty.
I would like to join the lawsuit.


Ivan S. said
239 days ago
Having same issue with a unit. had tech. come out just to inform me I have several leaks in evap. coil. Pumped some freon and wait. Model Model # RRKAA036 RHEEM part Evap Coil #: AS-58627-83, open unit and rusty.
I would like to join the lawsuit.


Channing B. said
239 days ago
Rheem 5 ton unit installed new August 2008 replaced outdoor condenser coil TWICE, outdoor fan motor twice, Indoor evaporator coil, indoor fan motor plus many refrigerant charges due to leaks. It is still under the 10 year parts warranty, but I've spent $5,200 in non-covered service and refrigerant charges and counting. A/C repairman say there have been a lot of issues with this model of unit,because this is one of the first units Rheem made with the new environmental friendly refrigerant.


Karin H. said
237 days ago
Same issue.


Chris B. said
237 days ago
I am having the same issues, the replacement coil is now leaking.


claudette m. said
236 days ago
having the same problem have to replace my hold ac unit


Brian M. said
234 days ago
My Rudd (Made my Rheem I believe) Air Handler went out. Service man said that the motor was bad and it would be $300 to repair.This unit is less than two years old. Service guy said that $300 was a good deal because the motor is expensive but it is covered by the warranty. Said something about the motor has to be programed and the rest is labor. This is bull sign me up!


VICTOR B. said
231 days ago
My unit has leaked twice, I repaired it and it keep leaking I have $1600 in two re-install to have my unit not working keep losing Freon.


Elba P. said
230 days ago
Same issue air conditioner is 2 years old already has 2 coils with leaks.


Elba P. said
230 days ago
Same issue air conditioner is 2 years old already has 2 coils with leaks.


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


bernard a. said
228 days ago
having same problem with Rheem a-coil leaking bought in nov 2014


John L. said
227 days ago
I'm having to replace copper coils on a Rheem unit purchased in June of 2012. My warranty covers parts but not $1,356 cost of labor and Freon.


James P. said
226 days ago
having same problem with Rheem a-coil leaking bought in Oct 2013. Pending a new coil unit to be ordered and installed


Craig O. said
225 days ago
Same issue. New home bought in Dec. 2014 had 2 Rheem 4 ton units. The evaporator coil on 1 system is leaking and needs to be replaced. Has me wondering now how long until the evaporator coil on the 2nd system leaks.


Christopher P. said
224 days ago
I have six year old Rheem with coil leak and corrosion. Does it have a 10 year warranty? what does that cover? How do you get an aluminum coil instead of copper? I would like to be on this suit


delcia l. said
224 days ago
replaced a Rheem coil for the 3rd time in the past 5 yrs.


Jason F. said
223 days ago
We had a full Rheem system put in last July. We're one month out of our labor warranty now, and the control module to the blower is broken. Then we learned a replacement part isn't even stocked by Rheem or their distributors, and the Rheem rep stated they have to actually have a programmer work on programming a new board for it (this was their base model system, and not some specialized fancy upscale system). It's going to be well into the 100s this weekend, we have a new baby, and no way to cool our home. It shouldn't be legal for Rheem to be in this line of business if they are going to make business decisions that put people at such significant risks. Stocking parts should be a fundamental responsibility.


Anita C. said
223 days ago
I purchased a new home in April 2014 that came with a Rheem unit. I experienced Freon loss during the first year I used the unit. This year (2016) I experienced loss of Freon twice. The second time resulted in coil replacement. It is my understanding this is a systemic problem that all manufacturers need to find the root cause. In the meantime, they should be correcting this issue free of charge until the issue can be permanently fixed. A recall of these units needs to be issued.


Wayland Y. said
221 days ago
There are a few things to consider here. My two Rheem systems fell inside the manufacture date of the ones Rheem finally admitted the coils were faulty. The only reason I found this info is I happened across an honest independent HVAC contractor who said Rheem would subsidize the labor costs if he replaced my two coils under warranty. Truthfully Rheem should have had to pay the FULL COST of repair but I took what I could get and only ended up owing the contractor about $100 per coil versus over $500 per coil on other quotes.

Which brings me to another point. The other contractors who gave me quotes either didn't know about the subsidy Rheem would pay them or they didn't want to have to deal with it and instead wanted to charge me full labor costs for replacing the coils. My advice is to find a contractor that's honest and will find out about the subsidy from Rheem. That's if your unit's manufacture date fall within the time frame Rheem sent out these defective coils.


Lisa J. said
221 days ago
This explains why my Rheem unit has been leaking freon. I have called for service 5 times to refill it and they never can find the exact leak. I really hope that Rheem will take responsibility for this and pay for this!


Daniel S. said
220 days ago
Bought a unit rhll-hm6024+rcsl-H6024 and had it installed. After 4yrs coils started leaking. Had to have it recharged and tested to verify the problem. This is a known problem with these Rheem coils, EPA should be forcing a recall.


Sam C. said
219 days ago
Purchased rheem ruud units 3 years ago. One unit I had to change coils and blower last month. this week my second unit's blower went out. Labor is hitting my pockets hard.


Marilee M. said
219 days ago
I am a contractor who sold thousands of Rheem systems and have heard nothing from Rheem even though I have complained to my suppliers about having to pay for labor & refrigerant PLUS up to $100 warranty processing fees AND freight BOTH WAYS! grrrr! This has cost our little ac company a small fortune to keep our customers happy! I repeat - NO ONE told us about getting a reimbursement for our customers NOR for the great expenses WE have paid out! ~Marilee Martinson, Istachatta Heat & Air, llc


Thaoms B. said
218 days ago
We have been having the same issues as everyone above. Our 2010 Rheem AC coil has been replaced before an is again bad. Universal wants $800 to replace the coil again. We have had to pay for leak detection, freeon(or whatever the coolant is called) and service charges. We called corporate, put a complaint in with BBB


bernadette j. said
218 days ago
I am having constant leaks with my rheem ac unit


bernadette j. said
218 days ago
I am having constant leaks with my rheem ac unit


joe p. said
217 days ago
coil leaking

company andy's staewide


joe p. said
217 days ago
coil leaking

company andy's staewide


Dennis B. said
216 days ago
Same exact issue, 28 month old unit with copper coil failuer


Kim B. said
216 days ago
I am a Chemical Engineer with 30 years experience and I have researched this issue because I, too, have a "new" Rheem unit just 2 years old that developed a coil leak (3.5 ton 13 SEER 410 HP model W061423034 & W061425475).
The technical information explained in the introduction is accurate, BUT misses a key point.
The design of the Rheem coils was seriously deficient for the new federal regulations of the past few years. As the SEER requirements rose for efficiency, the engineering design of all manufacturer's copper coil tubes became thinner (thinner is higher heat transfer efficiency and higher SEER rating, but of course more prone to failure). At the same time, the change from freon R22 to the new R410A caused the compressor pressure to increase dramatically, more than double to above 300 psig. The thinner tubes, plus much higher system pressure, was a double whammy that caused tiny formicary holes that used to be unnoticed or small insignificant leaks before, now became unmanageable large losses.
All manufacturers knew of formicary corrosion before these stricter federal regulations came into place. For example, Trane recognized the issue and changed their design beforehand to aluminum coils.
(Aluminum does not react to the formic acid and allow the holes. Aluminum is difficult to work with and repair, so Rheem apparently didn't want to switch. But at least aluminum doesn't fail and leak within 2 years!).
Rheem did not make the proactive design changes to go to the aluminum coil. Rheem has only recently gone to aluminum coils, almost overnight, seemingly only once they began receiving the failure reports from the field contractors.
This was seemingly a move on Rheem's part to avoid the higher costs of working with aluminum, at the expense of their customers. The technology and ability to avoid this issue was available- if only Rheem had made the same decision as Trane, we would not have these issues!
Rheem is now replacing my copper coils, only two years old, with an aluminum set. So it is obvious they now recognize their error. However, they are not standing up to do the right thing and cover the $800 costs in labor and refrigerant!
By the way, I do not work within the HVAC industry and I have no connection, relationship, equipment, or connection to Trane or any other manufacturer- except unfortunately as stated before I am a Rheem customer! Never again!


Joyce w. said
216 days ago
We have been having the same issues as everyone above. Our 2010 Rheem AC coil has been replaced before an is again bad. We have had to pay for leak detection, Freon and service charges.


Richard M. said
216 days ago
I bought a new Rheem AC in the summer of 2009, I have just had the SEVENTH set of coils replaced, both copper and aluminum. Rheem refuses to pay for the labor.


daniel L. said
215 days ago
My new Rheem unit was installed April 5, 2014. It is on it's third coil with service calls in between and is leaking again. Luckily I have great a/c guy whose number is now in my favorites on the phone and he has made the situation more bearable but it looks like it's time for a new unit.
Oh yeah, this company will now be referred to as "REAM" as far as I am concerned.


said
214 days ago
rhll-hm4821ja right around three years old. dealer that installed it has said nothing about this. they toped it off and then found a leak coming from the tubing under the house. I found a leak coming from the high side 3/8 line opening in the air handler. rheem never again


F. R. E. said
214 days ago
From the article:

"Air conditioners, including Rheem ACs, contain a component known as an evaporator coil, which is an essential component to the system."

Why not just write, "In some air conditioners, the evaporator coil causes problems."

The "known as" syntax makes no sense and assumes that readers are stupid.


Chris D. said
213 days ago
I Have RHKL-HM3617JA model installed in 2009 and having the leak problem as well with Fan motor no longer starting (Making a humming noise and moving the inside propeller few inches up and down but not starting). Had a Contractor who could not figure out what the problem was but said either the circuit board or the Fan Motor or both. I ordered the Circuit board and will replace it when it arrives but I am not hopeful that it will fix the problem. Replacing the fan motor will probably cost me $1000. I am at the cross roads and don't know what to do. It is too hot to be without AC.


Robert R. said
212 days ago
I have 2 Rheem units that were installed in May 2012. My coil failed on the smaller unit upon my return from vacation. I returned to a flooded home. I called my A/C service and they repaired the unit. Soon after the replacement of the coil and spending approximately $2000.00 I realized the larger unit was running 24 hours a day. I called my AC contractor who diagnosed the problem as another coil problem. (Cost unknown) They informed me that coil leaking was common issue with Rheem and that I should expect motor failures with these A/C units soon. They also informed me that this was a known issue with Rheem. My wife and I are both handicapped with illnesses that are sensitive to the heat. The replacement of the original 10 year old Carrier Air Conditioners, that were problem free, were done proactively to avoid exactly the problem we are now experiencing. I would like to know what Rheems position is on these problems have been known issues.

Will Rheem pick up the several thousand $ in labor, freon and other cost on these issues?

Will Rheem pick up the cost for the motor failure predicted by my Rheem installers/maintenance group?

I have had a maintenance program performed by the company that installed the units from the inception of the Rheem installation in May of 2012

What do I need to do to pursue retribution from Rheem on what is a known defect that is being sold to the consumer


Javier M. said
212 days ago
Brand new home under warranty - evaporator coil replaced recently and had to pay for labor out of pocket


Susan S. said
212 days ago
I just paid $260 in service calls and cannot afford to pay labor of $500 for installation. I asked for an aluminum coil and was told this isn't an option. The bill will likely be around $800 after the freon is added for a total of $1060 after having this unit for about 2 years. I would like the aluminum coil and labor and freon charges, the heat where we live is dangerous.


David B. said
211 days ago
We have had nothing but coil issues with one of our outside ac units.


Etienne G. said
210 days ago
RHSL-HN4821JA (4 Ton) installed on 10/12/2013 stopped cooling on 08/19/2016.
Tech found system low in refrigerant--2.4 lbs! due to : "...pinhole leak on capillary tubing"
Part under warranty. The "RH..." results in a search as a Rheem product. The unit's logo is Ruud.
Lowest estimated labor costs so far is $1250.00
Would like to find out what to do to get reimbursed this unnecessary expense by Ruud/Rheem.


Gloria H. said
210 days ago
Same problem as above. I already replaced the coil in January 2015 and it's failed again along with the TXV. Repair estimate is $1,500 this time, parts and labor are not under warranty. If there is a class action against Rheem, I would like to join. Thanks...


Gloria H. said
210 days ago
Same problem as above. I already replaced the coil in January 2015 and it's failed again along with the TXV. Repair estimate is $1,500 this time, parts and labor are not under warranty. If there is a class action against Rheem, I would like to join. Thanks...


Sandra S. said
210 days ago
My Rheem coil which was installed in January 2011 just went out, conveniently 6 months after the Labor Warranty ended. It's going to cost $2,000 alone for the coil to be replaced, and then there will be 5 hours worth of labor charges on top of that. The AC company I am using told me about this class action lawsuit because he identified that I have one of the defective Rheem coils. Please contact me on how I may be added to get reimbursed for this unnecessary, exorbitant cost.


Tara A. said
209 days ago
Rheem unit installed 5 years ago, frion recharged several times, coil was just replaced yesterday, labor cost us $620. the coil was all rusty and leaking. hopefully this will be good for years to come.


paul c. said
209 days ago
unit is 4yrs old leaking Freon paid 220.00 for leak \dection told 5to 6oo dollars to replace coil.


David S. said
208 days ago
I purchased a Rheem system new in 2010 - Furnace, Central Air, A Coil - the entire system all at the same time. Had recently had to contact the installer because the AC was no longer blowing cold air but cool air. He advised me that the system had lost one pound of refrigerant & charged $180 for the service call. I asked him well if we have a leak shouldn't we locate the leak? His response was that "well if it took 6 years to lose a pound it's most likely a small leak & if it takes another 6 years to lose another pound then there's no reason to find the leak." I said well, let's see what happens. That was a month ago & now the AC is doing the same thing. I am hearing that the leak detection process is almost as expensive as buying a new unit? If this is the case I'm going to raise holy hell. I'm adding my name to the list on this class action lawsuit because this kind of scam shouldn't be occurring in 2016. After reading all the comments on this site I am very angry.


Kelly O. said
206 days ago
We purchased a Rheem heating and accessories unit and had to recharge it after two years. Again we had to charge it in May and again in August this year. The entire coil HS to be replaced. I was told Rheem would supply the coil but we will have to pay for all the labor. We don't have the money for this! It was a brand new unit that was supposed to be a great investment and now we are screwed! They shouldn't be allowed to get away with this when they knew what was wrong with the current units and kept installing the same without changing our the coils!!!


William S. said
204 days ago
Purchased Rheem heat and air unit in 2010. Blowing warm air this summer. Local AC company says a-coil is defective. Out of warranty. Put in 2.5 lbs. refrigerant. Needs new coil. Don't have funds for new coil right now. Will try to wait until Spring. I would like to add my name to the list on the class action lawsuit. Rheem should not be allowed to get away with this!


William S. said
204 days ago
Purchased Rheem heat and air unit in 2010. Blowing warm air this summer. Local AC company says a-coil is defective. Out of warranty. Put in 2.5 lbs. refrigerant. Needs new coil. Don't have funds for new coil right now. Will try to wait until Spring. I would like to add my name to the list on the class action lawsuit. Rheem should not be allowed to get away with this!


Bobbye S. said
202 days ago
All the same issues. Coil was replaced less than a year after installation. Capacitor has been replaced. Etc., etc. Repairs almost monthly. I am so frustrated. Please add my name to the list on the class action law suit. Rheem should not get away with this.


said
201 days ago
Same issue. Every year since purchased home have to put freon in twice each season. Unit will not coil at beginning of season and freezes up at near end of season. I had to replace Rheem unit that was red flagged at last home during time home on market due to same kind of issues so was Leary when buying this present home when I saw this unit. Crossed my fingers but no such luck same issues. I know I am headed for expensive replacement again due to this faulty unit.


Leia D. said
199 days ago
I have the same issue with the Rheem AC, coil leaking


Ashley S. said
199 days ago
I'm just over 5 yrs with my Rheem Ruud system and I'm refilling my ac every 2 weeks if that.


Terry R. said
198 days ago
First my TXV valve went out apparently from a rust inhibiter put into the compressor by a third party & now my coils need to be replaced! My unit is less than 2 years old & we have had to put freon in it three times now.


JEREMY L. said
197 days ago
RHEEM MODEL RCFL-HM4821CC MANUFACTURER IN 8/2011. Replacing coils due to corrosion. Have added Freon twice in the last year at a cost of $170.00 each.


JEREMY L. said
197 days ago
RHEEM MODEL RCFL-HM4821CC MANUFACTURER IN 8/2011. Replacing coils due to corrosion. Have added Freon twice in the last year at a cost of $170.00 each.


Dena M. said
195 days ago
Same problem as everyone else my unit is only 4 years old the compressor (Rheem)went out and the (coil different manufacturer) both covered under warranty pay lots of money for labor costs tho but the unit is not working freezes up all the time


james p. said
194 days ago
had to replace copper coils with aluminum ones. unit is three years old. Part was covered but labor was not. Paid $570.00 for labor and $150.00 for Freon.


Terry B. said
192 days ago
I was told by the guy who came to check on mine that I had purchased the "Cadillac" of Rheem units. It froze less than a week after the warranty expired. Added Freon but leaked out within a few weeks. Now I am looking at a couple thousand to replace the coil. Was expecting more from a company I thought had a great reputation. Especially after the amount I paid initially.


greg e. said
191 days ago
I have all the same complaints as stated above on my 2010 unit.


Tracy L. said
189 days ago
We have only had our system for 2.5 years and already small leak of freon on copper piping off of the compressor. Labor and freon is costing me $600, not including the service fee to look at it for an additional $123. We already paid 7,000. This is ridiculous and they need to pay us for this out of pocket from their faulty system. By the looks of the comments this is very common....


Keith C. said
187 days ago
I had 2 new Rheem AC systems, 2 tons and 2.5 tons installed in March 2014. They have given me numerous problems and thousands in repair charges. Every 3 months I needed to have something fixed or add coolant Today, I am having a HVAC contractor replace both leaking coils. This is a huge amount in labor and coolant cost that I have had to pay for. I want Rheem to reimburse me for the labor to replace both coils, recharging coolant, higher utility bills, etc.


Rosa J. said
186 days ago


said
186 days ago
I have same problem with 6 years old unit. Already spent $650.00 on it and found out coil is bad and will cost me $1700 to replace it.


Sharon A. said
185 days ago
We had a new Rheem AC unit system installed in our home in 2012 and started having problems with the unit not working due to it freezing up (ice all over the coil) within the first year. We continued to have problems up until 2015 after numerous costly repair visits to have A/C checked and freon added. They kept telling us that the coil needed to be replaced (on a brand new unit) and that we would need to pay $600 for the labor. I contacted Home Depot to see if they could help as they contracted the air conditioning company that sold us and installed the unit in our home. That was a waste of time, as it seemed I had no rights at all as they sided with the air conditioning company who apparently knew there were problems with the coil in the Rheem units but chose to sell us that brand unit anyway. They were so busy trying to sell their warranty coverage to us and charging us an arm and leg everytime they step through our door. In all fairness, I feel I should be reinbursed for the repair calls, freon that they added and leaked out, and labor I had to pay for the coil to be replaced. The system was faulty and they knew it!!!


mary lou c. said
184 days ago


Dave S. said
183 days ago
My evap unit has a leak an it is 2 months outside of the supposed 5 year warranty. It is going to cost me $1,600 to have it replaced. Has anybody been successful in getting Rheem to provide a replacement coil at no charge for the coil?


Jennifer L. said
181 days ago


patricia c. said
181 days ago
not sure. can't afford a repairman


patricia c. said
181 days ago
not sure. can't afford a repairman


Diane F. said
180 days ago
I bought a Rheem AC unit in 2008. After a year and a half the expansion valve and coils had to be replaced. After 2 years the unit was not cooling. And I just found out it is because there is a freon leak and there was no freon in unit and it was not cooling. Even the company that installed it - Air Around the Clock - was negligent and installed Plenum badly. I don't know what to do because there is a freon leak now. Just had to pay for service call and freon charge and it's not fixed.


Diane F. said
180 days ago
I bought a Rheem AC unit in 2008. After a year and a half the expansion valve and coils had to be replaced. After 2 years the unit was not cooling. And I just found out it is because there is a freon leak and there was no freon in unit and it was not cooling. Even the company that installed it - Air Around the Clock - was negligent and installed Plenum badly. I don't know what to do because there is a freon leak now. Just had to pay for service call and freon charge and it's not fixed.


Gary R. said
179 days ago
I replaced my old ac unit with a Rheem on 11/11 one month after install it stopped cooling the coils were leaking they installed a new one . on 4/14 the ac unit stopped cooling that coil had leaks they replace that one, there has been so many other service calls I paid for the unit shutting down for one thing or another . on 6/15 it stopped cooling low on Freon I had to pay to fix it. and now 9/25 its down again low Freon another leak in the coils. This thing has been a problem since the day they installed it .


Sabrina B. said
175 days ago


Patrick B. said
175 days ago
We had our unit installed in 12/2011 and after just 3 years we were having cooling issues, and when our HVAC visited, we were leaking Freon. And this summer, we had just returned from a wedding and our unit wasn't cooling anymore. That repairman added 9 lbs of Freon! We basically had none left! Reading some of the previous comments, it looks like it's nobody's fault and everyone seems to be pointing fingers at the government for the new laws that have been passed to improve efficiency. That being said, has there been any new updates on what Rheem is going to do with their defect coils? Any closer to a class action lawsuit? And, anyway I can recoup the costs for having to pay someone to fix something that shouldn't even be broke after just 5 years!


Brett M. said
174 days ago
Coil under warranty until tomorrow, but cannot afford the labor to replace it. Having to go with a temporary fix which will cost me more in the long run.


dale b. said
173 days ago
my ac is 2yrs old on the 3rd evaporator coil


dale b. said
173 days ago
I amhaving same issue


Carolyn K. said
171 days ago
Purchase evaporated coil 827/13, with a 5 yrs warranty. Coil is now leaking and no money to repair. Senior on a fix income.


Jeffrey B. said
169 days ago
Had 4 ton heat pump installed 2/22/2010. Previously, blower fan went out, under warranty but $500 labor charge. Noticed this past weekend a/c was running longer than normal, felt line set which was barely cold. Had Tech come out this Monday and he found leak in the condenser coil. Part under warranty
(10 years) but $1250 for labor etc. Prior to this Ruud system I had a Coleman heat pump that worked for 18 years. It had small issues that I was able to fix myself. I changed the system because I am aware that the SEER degrades over time. I am furious with this Ruud system. I wish I had bought the 10 labor warranty....I learned a lesson. I am blessed that I have the money to have it fixed although I hate to spend it on something like this. I really feel bad for the people who can't afford the repairs that they shouldn't have to be making. With that said, always remember that if you are having to have your unit recharged, you have a leak period. Don't waste your money on recharges, it's just going to leak out.


SUZANNE R. said
168 days ago
I just paid $918.00 to replace my coil... under warranty. Total expenses are around $1,300.00. When will we know if this class action suit is going to take place or not? We have another unit in our house that is the same unit so I suppose it will need to be replaced as well!


Marcy P. said
165 days ago
My unit is 3 years old and the coils are leaking freon. I now have to replace the coils.


said
163 days ago
Rheem AC 2 ton. installed 5/14. Problems from day one.


Leviticus L. said
163 days ago
Yes this happen to me as well.


Diane B. said
158 days ago


Karen V. said
158 days ago
Purchaced a new mobile home in 2010, which came with a rheem air unit. we have had nothing but problems and replaced the coil numerous times. Broke again the other day and had to by a new unit.


Karen V. said
158 days ago
Purchaced a new mobile home in 2010, which came with a rheem air unit. we have had nothing but problems and replaced the coil numerous times. Broke again the other day and had to by a new unit.


Carl K. said
149 days ago
Had Rheem 4 ton unit installed Jan. 2011. Now have leaking evap coil that will have to be replaced for about $1,000.00. Rheem should cover this with extended warranty due to their failure.


John D. said
149 days ago
Reek Classic 2013 gas/air condition pack. Heat exchanger tubes filling with water, they have to be drained before gas will come on to heat. "Poor design."In Oct 2015 had tech service unit to drain all four exchanger tubes of water and today 10/24/2016 all four tubes again where full of water. They had to be drained again before the gas would fire. At lease a cup of water in each tube both times. I have $200 in Tech service to determine the reason for the furnace not heating. I question how long this poor designed equipment will last. I would not purchase a Reem furnace in the future.


Muffy M. said
148 days ago
Bought my unit March 2012.. May of 2013 motor went out.. Under warranty but had to pay 650.00 for labor. July 2014 had to have the motor replaced again. In Dec of 2015 the humidity in the house was 82% . Called seller and he said to wait a bit for the rains to stop. It was a very wet December. Called again in March and had a hard time getting the Seller to come service it. I finally got them to come out in May and needed to order a new coil. I was told that it needed to be fabricated and could take 6 - 8 weeks. Part cam damaged and had to be reordered. I have another company who can install it, but he is telling me there is a $250.00 warranty fee. I had a 10 year warranty BTW! Add me to the list...


Dwaine C. said
148 days ago
I too have suffered from the evaporator coil issue. House was built in 2011. I have had to replace the coil in 5ton unit 3 out of 5 years, and today I had to replace the coil in the 3.5ton unit, which is now "out of warranty" so I had to pay for parts and labor. This is TERRIBLE!


JOSEPH R. said
141 days ago
Coils leaking, costing me about $800 in labor


Don L. said
140 days ago
My unit is 4 years old and the coils are leaking freon. I now have to replace the coils.


Jennifer A. said
139 days ago
Same issues! 5 year old AC unit and this is the 3rd of 4th time the colling has ceased! It wasnt until this last time they actually told me about the coils leaking an i decided to do some research on Rheem! They are supposed to come out in a few weeks to change out the coil to a cost of 1400.00, and thats WITH the 10 year warranty i PAID FOR with this ac and heating company! So frustrating! Hoping Rheem does the right thing!


Jennifer A. said
139 days ago
Same issues! 5 year old AC unit and this is the 3rd of 4th time the colling has ceased! It wasnt until this last time they actually told me about the coils leaking an i decided to do some research on Rheem! They are supposed to come out in a few weeks to change out the coil to a cost of 1400.00, and thats WITH the 10 year warranty i PAID FOR with this ac and heating company! So frustrating! Hoping Rheem does the right thing!


John T. said
139 days ago


Tim A. said
134 days ago
I am a contractor who has constantly dealt with these leaky evaporator coils from RUUD/Rheem. Many of my customers have had problems from day one, and some have had as many as five replacement coils installed! But the labor either falls on myself or my customers, which doesn't go over very well at all. But I would definitly love to be able to get some money back for my customers.


Larry M. said
125 days ago


Bob S. said
124 days ago
Needed charging within 6 mos of install. Unit developed visible corrosion within 1 year. I don't understand how a manufacturer is allowed to continue these types of practices and causing so much harm to the consumer.


Alan C. said
122 days ago
Consistent problems with a Rheem system that was installed in September 2010. Replacement of computer control board in condenser in 2015, multiple problems in 2014, and now replacement of evaporator coils in 2016.


Mike M. said
112 days ago
Top of the line Rheem Prestige unit only lasted 5 years before the N coil leaked. $1,500 to repair.


said
112 days ago
Bought a Rheen RHLL model July 2011, had a technician out 4xs a year with the unit leaking and freezing up. People joked that he was back so frequently that he must be doing something to it so he could keep coming back. Called new guy who diagnosed my evaporator coil has a freon leak and needs replacing. But that Rheem says I am 6 months out of my warranty. I am trying to speak with someone who can fix this given that I have had this problem for the last 4 years!


Teana L. said
112 days ago
Bought a Rheen RHLL model July 2011, had a technician out 4xs a year with the unit leaking and freezing up. People joked that he was back so frequently that he must be doing something to it so he could keep coming back. Called new guy who diagnosed my evaporator coil has a freon leak and needs replacing. But that Rheem says I am 6 months out of my warranty. I am trying to speak with someone who can fix this given that I have had this problem for the last 4 years!


Rachel W. said
108 days ago
I have had exactly the same problems listed below.


Rita E. said
106 days ago
I have a 2.5 ton Rheem 16 seer purchased August 2014 and have had to replace coils 2x (once November 2015 and now, December 2016). Why isn't Rheem responsible for this. How do I get into class action suit? Would it make sense to take Rheem to small claims court?


Ernest K. said
100 days ago
My Rheem heat pump has been plagued with problems, leaks A coil plugged up with sludge had to be replaced less than five years old. This is by far the worst heat pump I've ever seen. Will not heat or cool when you need it without spending fortune on repairman.


Tim . said
94 days ago
2011 4 ton unit just developed air handler coil leak. Coil under warranty but need to pay labor cost and freon. Sounds like the copper coil should have been replaced with aluminum when they changed freon type and higher operating pressure. Rheem is negligent and will ultimately pay for their behavior in not being transparent with the consumer. There management team should be fired and prosecuted.


Shawn R. said
87 days ago
I have a new home that was built in 2014. The builder used Rheem heat pumps in our home. Upstairs and downstairs. I just found out the downstairs inside coils were corroded and leaking. The unit is only 2 1/2 years old. I am in the process of checking into the replacement coils but because of holidays will have to wait another day. I am probably looking at $800-$1500 repair cost. I looked at the upstair units coils and they look bad also, but not leaking yet. I would like to participate in this lawsuit.


dana l. said
87 days ago
does anyone know anything about this class action law suit


Jim D. said
86 days ago
We just had to have our coil replaced also. Said the part would be 1300 dollars. Charged us 563 to put it in. It was still under warranty by one month. I wasn't my 653 dollars back.


Mike M. said
83 days ago
We have a May 2011 Rheem unit. The coil went out a year ago. We are now replacing the air handling motor. Having paid so much for this unit I'm a bit ticked off.


Rebecca H. said
78 days ago
I purchased my unit in 2009. Replaced first coil in 2013, and am now replacing the coil again. Parts are covered but labor is not. It is costing me 500 to install.


Tim C. said
78 days ago
In 2009, for $11,500 I bought 2 units: a 2 Ton 17 Seer and a 16.5 Ton split systems heat pumps w/2 stage compressor and variable speed air handlers. In 2013 I spent $1500 to replace one unit's evap coil. In 2017, the evap coil leaks terribly in the other unit (quote is $2100 to replace). WHY HASN'T RHEEM DONE ANYTHING TO HELP THEIR CUSTOMERS?


David P. said
77 days ago
I bought a 2.5 ton unit in may 2014 and have had to replace the coils in feb of 2016 and I have had 6 service calls in 2 and 1/2 years this unit is nothing but junk


Wes paul c. said
76 days ago
We bought our unit in 2010. We have had for service calls for leaks. We just had the coils replaced yesterday that was under warranty and the labor cost us $900. WTF!


Wes paul c. said
76 days ago
We bought our unit in 2010. We have had for service calls for leaks. We just had the coils replaced yesterday that was under warranty and the labor cost us $900. WTF!


Nelly C. said
58 days ago
I got a new Rheem A/C through Home Depot in 2015 with ARS installation and services. This is my second call regarding not cooling properly. In Nov. they changed and charged me for a new Thermostat thinking that was the problem??? and now today they came back and told me I need to replace the evaporator coil and since they said I'm off the guarantee I will need to pay 1,240.00. My system is less than 2 years old and I'm still paying it (more than $5,000.00) how I should be paying for defective parts? I would like to join the case action and get some suggestions if possible.


Nelly C. said
58 days ago
I got a new Rheem A/C through Home Depot in 2015 with ARS installation and services. This is my second call regarding not cooling properly. In Nov. they changed and charged me for a new Thermostat thinking that was the problem??? and now today they came back and told me I need to replace the evaporator coil and since they said I'm off the guarantee I will need to pay 1,240.00. My system is less than 2 years old and I'm still paying it (more than $5,000.00) how I should be paying for defective parts? I would like to join the case action and get some suggestions if possible.


C. R. said
51 days ago
Bought new Ruud unit in Oct 2011. Not cooling, called and a/c company, they examined and said I need new coils which were leaking oil; and all the freon was gone. Quoted $875 for labor to repair. Big time scam. Rheem and Ruud need to be sued over all these failures. Unbelievable.


Bryan B. said
44 days ago
had 3 high end Ruud heat pumps installed in new house and nothing but nightmares since. All 3 have failed numerous times, one in particular is on its 4th evaporator coil, 2nd condenser coil and 4th ECM air handler motor and now the compressor went out last Friday. Other 2 evaporator coil replaced in one and each has had an ECM motor replaced. This equipment is only 5 years old now and is just junk!!!! I can't get through a single season without something breaking and customer service is just as bad as the equipment!!!!


Brooke C. said
44 days ago
We built our house in June of 2011 and have had to put Freon in the unit twice already, the last time was only a couple of weeks ago and our unit has crapped out again last week. Our AC person told us the coil has to be replaced and they have seen a lot of people with our same unit brand who have also dealt with this issue!
This is so wrong in so many ways, how is Rheem getting away with this?!
Our house is not even 6 years old and we are having to fork out another $1000 plus for the unit yet again!!


Joseph S. said
40 days ago
Have the same problem with the unit installed 3 years ago. Also the compressor broke down and needed it replaced. The oil also leaked out of the coil and messed up the basement. What a mess. The manufacturer should be put out of business.


Demetra P. said
33 days ago
I had the same problems. System leaking freon. My compressor was also replaced. My air handler only worked for two years coils were rusted and corroded. Spent well over 1200 for repairs.


Marc J. said
15 days ago
I just got a bill for $210 and expect another one on Friday for $450 due to freon leaks and a "bad valve" that is supposedly under warranty. This is the exact same problem that I am reading about.


Amanda G. said
12 days ago
My Rheem model # is 13AJN42A01. We got it is 2013 worked good at first last year ac man added Freon twice and said we had a leak in evaporator coil. Our air is barely cool. Right now before summer comes we trying to decided what we are going to do with it. The company should take care of this.


Richard W. said
10 days ago


Theresa P. said
10 days ago
We purchased our Rheem a year and a half ago so that we wouldn't have to worry about AC issues in our south Florida home and now it's stopped blowing cold. The repair company said it's the coil and it's under warranty but the labor and Freon aren't. This system had a working coil and freon when I recieved the Warranty from Rheem so they should make it the same!!!


HUGO Z. said
9 days ago
I am having the same issue. The unit is only 3 years old and I have to pay $ 300.00 to replace the coils and the freon. I hope that another unit that is only 1 and half year old in another apartment don't get the same problem.


Michael B. said
8 days ago
Our home was built in 2011 and we also have an issue with the coil leaking. Total BS that Rheem can knowingly make a faulty product.


Maria B. said
8 days ago
I have a 7 year old Rheem Prestige heat pump. i have had 2 leaks in the copper tubing in the outside unit so far. All the freon leaked out and had to be replaced. The leaks had to be welded. I've never had so many problems with a heat pump before than with this one. I bought a service contract thank goodness. But waiting for parts and getting it fixed is so annoying especially when it's cold.


Maria B. said
7 days ago
Other problems I've had: capacitor blew up within the first 6 months of installation, all of the computer boards went out and had to be replaced, fuses blowing, always have a problem when switching from heat to AC mode when seasons change prompting yet another service call. i have ~ 2- 3 service calls every year for something broken. The only saving grace for me was purchasing a service contract. I will never ever buy another Rheem product again. I've had other heat pumps that lasted forever and rarely ever needed a service call until the system was at its end man many years after installation. Piece of crap. Worse, it never really warms or cools the house tobe really comfortable.


Maria B. said
7 days ago
Other problems I've had: capacitor blew up within the first 6 months of installation, all of the computer boards went out and had to be replaced, fuses blowing, always have a problem when switching from heat to AC mode when seasons change prompting yet another service call. i have ~ 2- 3 service calls every year for something broken. The only saving grace for me was purchasing a service contract. I will never ever buy another Rheem product again. I've had other heat pumps that lasted forever and rarely ever needed a service call until the system was at its end man many years after installation. Piece of crap. Worse, it never really warms or cools the house tobe really comfortable.


Lisa M. said
3 days ago
I bought my unit in 2011 and EVERY year since then we have added Freon. I have had so many parts replaced and now it is all rusted and need the coil replaced...another 1200.00. Ive literally spent at least 6000.00 on this unit in the past 5 years!!


Lisa M. said
3 days ago
I bought my unit in 2011 and EVERY year since then we have added Freon. I have had so many parts replaced and now it is all rusted and need the coil replaced...another 1200.00. Ive literally spent at least 6000.00 on this unit in the past 5 years!!


Lisa M. said
3 days ago
I bought my unit in 2011 and EVERY year since then we have added Freon. I have had so many parts replaced and now it is all rusted and need the coil replaced...another 1200.00. Ive literally spent at least 6000.00 on this unit in the past 5 years!!


Lisa M. said
3 days ago
I bought my unit in 2011 and EVERY year since then we have added Freon. I have had so many parts replaced and now it is all rusted and need the coil replaced...another 1200.00. Ive literally spent at least 6000.00 on this unit in the past 5 years!!


Lisa M. said
3 days ago
I bought my unit in 2011 and EVERY year since then we have added Freon. I have had so many parts replaced and now it is all rusted and need the coil replaced...another 1200.00. Ive literally spent at least 6000.00 on this unit in the past 5 years!!


Frank J. said
3 days ago
same issues , need a new coil , installed in 2014


Frank J. said
3 days ago
same issues , need a new coil , installed in 2014


John S. said
1 days ago

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