NHTSA opens investigation of door latch failure and inadvertent opening on model year 2011-2013 Ford Fiesta vehicles

Ford Motor

On September 11, 2014 the Office of Defects Investigation (ODI)of the National Highway Traffic Safety Administration (NHTSA) opened Preliminary Evaluation PE14-028 to investigate claims of doors failing to latch and/or inadvertently opening on model year 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five claiming that the door(s) opened inadvertently while the vehicle was in motion. Two injuries were reported, both caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI’s Information Request (IR) letter, Ford Motor Company (Ford) responded with 451 unique reports related to the alleged problem.  Ford also submitted 1,079 warranty claims related to door latch failures. Additionally, Ford informed ODI in its IR response that 2013 Ford Fusion and Lincoln MKZ vehicles utilize the same door latch as the 2011-13 Fiesta. ODI has received 11 reports on these vehicles, with 4 allegations of inadvertent opening.

According to the ODI, Ford stated that it does not believe that a latched door experiencing this condition will inadvertently unlatch and that there are many overt warnings associated with a door that does not latch.

ODI noted that the rate of occurrence for this failure is comparable to other door latch failure investigations and questions the effectiveness of warning signals given the number of complainants alleging that the door(s) opened while the vehicle was in motion. As a result ODI upgraded the investigation to further assess the scope, frequency and consequence of this failure.

If this has happened to, please share your story.

***** UPDATE ******

Ford Motor Company is issuing a safety recall for approximately 390,000 2012-2014 Ford Fiesta and 2013-2014 Ford Fusion and Lincoln MKZ vehicles for a door latch issue. The door latch in these vehicles may experience a broken pawl spring tab, which typically results in a condition where the door will not latch. If a customer is then able to latch the door, there is potential the door may unlatch while driving, increasing the risk of injury.

Ford is aware of two allegations of soreness resulting from an unlatched door bouncing back when the customer attempted to close it, and one accident allegation when an unlatched door swung open and struck an adjacent vehicle as the driver was pulling into a parking space.

Affected vehicles include certain 2012-2014 Ford Fiesta vehicles built at Cuautitlán Assembly Plant, Feb. 1, 2012 to May 31, 2013; certain 2013-2014 Ford Fusion vehicles built at Hermosillo Assembly Plant, July 1, 2012 to May 31, 2013; and certain 2013-2014 Lincoln MKZ vehicles built at Hermosillo Assembly Plant, July 1, 2012 to May 31, 2013.

There are approximately 390,000 vehicles in North America (actual 389,585), including 336,873 in the United States and federalized territories, 30,198 in Canada and 22,514 in Mexico.

Dealers will replace all four door latches at no cost to the customer.


Ralston f. said
425 days ago
I have a 2012 ford fiesta.
I was coming home with my wife and 9 month old last night
when i took a left hand turn my back right door flew open with my kid in the back seat. i pulled over to try and shut the door and it wouldent latch i tried everything to try and fix the problem.


Kerri S. said
207 days ago
My issues arent door latches on ny 2013 ford fiests its brake problems, tranny problems, alignment issue, shudder issues. Sputtering issues, computer problems.


Brady B. said
9 days ago
While operating the vehicle on 04/18/2017, the rear passenger door of the vehicle inadvertently opened while the vehicle was in motion.

I received Safety Recall Notice 15S16 on January 2016 regarding this issue that stated: "it may be possible for the pawl spring tab inside one or more of the side door latches in the vehicle to break, preventing the door from latching". This is exactly what occurred to me today on 04/18.

Shortly after receiving the recall notice, I contacted a Ford Dealership in the Kansas City metro area where I was living and they stated that parts were so back ordered and "to try again in a few months". As life moved on, I put this on the backburner and relocated to Omaha, NE for a new job.

I share this complaint because I am highly concerned for the safety of others that do not resolve this problem. I was fortunate enough that the failure of my door latch today did not injure another motorist or cause injury, but I can guarantee you it made me question the reliability and safety of my vehicle which in which I thought I could place my trust.

If anyone else is affected by this multi-million vehicle recall, please do not delay or allow Ford dealerships to stall on repairing this critical failure that could lead to serious safety concerns.

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