Netgear named in class action lawsuit over a defect in CM700 cable modem

Netgear Inc.

This is a class action brought on behalf of purchasers of the NETGEAR CM700 cable modem (the “Modem”) sold by Defendant NETGEAR, Inc. (“Netgear”). A cable modem is a device that allows cable subscribers to connect to broadband Internet service.

As alleged in the complaint, since its launch in 2016, Netgear marketed the Modem as a reliable high-end modem that is “ideal for the fastest Internet speed service plans.” However, Netgear failed to disclose that the Modem contains a serious defect that prevents it from operating properly. News reports and customer complaints since the release of the Modem indicate that it suffers from high spikes in network latency—delays in data communication over the network—that degrades users’ Internet connectivity.

Plaintiff purchased a Modem for personal use and suffered network latency, an experience shared by many purchasers of the Modem. Despite this widespread defect, Netgear has not announced a recall of the affected model, or otherwise offered to repair or replace it.

By shipping Modems with this defect, Netgear sold consumer goods that were substantially below the quality generally available in the market, were not fit for the for the Internet connectivity for which they were generally used, and were not adequately packaged and labeled.

Complaint


john c. said
179 days ago
I had problems with increase power it wood low down and then go and then I got a tapping in the motor and that lead to motor failing I replace the motor because the old one failed


Crystal N. said
103 days ago
Due to a weak signal I keep getting kicked off the internet. My neighbors signal is stronger and that comes up instead of NetGear.

Submit a Response Are you having the same issue? Do you have a solution? Either way, chime in!

I would like to speak with a lawyer about my legal rights in this matter.

Same or similar issue but with a different company?

I would like to join the lawsuit.

Sign up for the Got a Class Action newsletter?

I have read and agree to the Terms and Conditions.

Contact A Lawyer Privately

  • This field is for validation purposes and should be left unchanged.