I am a HSBC BENEFICIAL Mortgage Holder, I Have been trying since Jan.2010 to get loan modification due to fact that I was discharged from workmens compensation. when I asked how can I apply for a modification,I was told that HSBC does not offer HAMP.I had to applied for hardship,In August 2010 I was granted 6 months temporary relief from 10.9% rate to 5.4% rate for my hardship. At the end of the six period I applied an extendtion and it was given to me only after the fact that agree to a deferred amount $4,756.00.Please help me,its killing me.As of june 2012 they granted me a 6 month temporary modification at 5.4% rate.I am currently waiting for a court date from Social security,because i was denied.

I have applied and submitted modification packages numerous times as they have requested even before i started having problems. I forsees that i would have problem and they turned me down without a valid reasons then I became sick unable to work as i did because then i move to another state resubmit again and they denied me the home was rented out as I was relocated and the late charges started to add up, then they started to send me letters at my old address even thou I did submit my new address in which i did correspond with then the tenants took the letters read it then the stop paying rental will not move out of the house started short sale after i could not reach anywhere with HSBC presently they're holding up the short sale and I'm scared as the end of 2012 is about here what do i do need an answer thanks

Same issue???? Are you kidding? HSBC and Bank Of America are both crooks. I have tried to get a loan mod with both since May of 2012. I was told flat out by HSBC "We do not do loan mods!" and got into a screaming match with an African American woman on the phone. HSBC SUCKS!!! They have forced me into a short sale which will I am sure lead to foreclosure.

have applied for and been given a ,modification -they dropped my payment by 150.00 -- that is not a modification. I am disabled and on fixed income of 2200 a month and they want me to pay 2160 a month

YES all of the above.

I have been trying to get a modifacation with hsbc for 3 yrs, did a trail modification for 6 months,did excellent, no missed payments. On time payments told me that I could get one for 18 months but have been denied every since.just applied for another. One to be denied fi

I recently got denied for a modification stating I have had too many. I was approved for a rate fix in 2008 and a 6 month modification in 2012. They tacked on back taxes that I can't afford and raised my payment $600 a month during my modification.. I got 2 months behind and still behind. It's neverending with them. They won't do anything but say you should just sell your house you can't afford it.. Worse place to deal with in america!!!

It seems our experiences are similar This is truly a horrible American nightmare.
T was also a victim of lost documents and income verifications either too high or too low. And of course there are the so-called trial modifications-and the denied real modifications.Can you imagine having a 1st and 2nd with HSBC....

We have had 5 tempery modifications from hsbs 2007 I was put ot of the work force due to health. I now draw ssdi and small union pension. I'am white male 60+ years old with no were to go. It seems like hsbc just wants us to be on the street. They are discriminating aginst americans with disabilites and refusing to make a perminate modification knowing nothing will chacge

I have the same problem with HSBC. Its a nightmare. Im thinking of hiring an attorney but who do I trust...

THIS HSBC IS HORRIBLE THEY GOAVE ME A MODIFICATION FOR 2 YEARS. NOW FOR A YEAR I KEEP FAXING PAPER WORK AND CALLING ANF KEEP GETTING DENIED. MY ESCROW IS NOT INCLUDED ON THE LOAN IN WHICH WAS A FRONT. IT WAS SUPPOS TO INCLUDED WITH THE MORTGAGE AND IS NOT. THEY MADE A PAYMENT FOR ALL MY TAXES PUT IT ON THE BACK OF THE LOAN. NOW THEY JACKED UP MY MOTGAGE WHERE I CAN;T AFFORD IT. EVERY MONTH THE AMOUNT IS DIFFERENT I TASLK TO DIFFERENT PEOPLE ON THE PHONE WHO GIVES DIFFERENT INFORMATION. I THINL THEY A RE SLOWLY TRYING TO FORCLOSE ON ME. THYE WANT A LUMP SUM TO CONTINUE. THEY ARE CROOKS EACH MONTH I PAY AND ITS NOT ENOUGH FOR A PAYMENT SO THYE DEFFER IT . i AM GETTNG SO RIPPED OFF. PLEASE HELP AND GET THESE CROOKS AWAY FROM ME.

HSBC has been messing us around since we have had our house. They constantly lie and won't give any help. My husband and I did a modification about a year ago, the modification came back higher than what the mortgage originally was. When we call them to try to talk to them, they tell us that they will not speak with us, they will only speak with our attorney. Same stories as above. They are the worse of the worse.

We have tried since 2009 to get HSBC to give us a loan modification. We were once given a 6 month payment reduction of $276. We paid a now defunct mortgage modification company $2,400. for that. "Home Rescue" promised to help us get a permanent reduction after the 6 months. They were out of business by then. The company was rated "A" by the BBB when we were contacted by them... We filed for Chapter 7 bankruptcy in early 2012 and were discharged in September. Now, no refinance seems possible. We owe $200,000. on our mortgage and the value is half of that. Interest rate is 7.6%. We are current on payments; our payment is $1558. per month.

We contacted hsbc fo r loan modification and they said the couldn't help us because we never missed a payment ?? they told us to stop or make some late payments ??? then call back??

I have been denied and ask to submit the papers over and over. I have been put through the ringer with HSBC. I really do not know if they have me in for foreclosure. Now I get a letter saying that my mortgage has been sold to Caliber mortgage services. I am on a payment arrangement with HSBC. I called HSBC they dont know nothing about who the payments should go to on 1/31/2014. Lost

We have been with Beneficial Mortgage Co. for many years. They are our home mortgage lender. We pay a horribly high APR of over 12% interest. We have been making payments and have been behind occasionally, but have gone long stretches of on time payments. Regardless of this, Beneficial likes to hold on to your received payments and make you appear late! Even with online payments, the payment stays pending for weeks! This has caused us to not be able to refinance with another company and get a lower interest rate because the late payments show on our credit reports. They also like to say you don't have current home owners insurance (we have never not had current home owners insurance ever) and add their own insurance charges to your bill without notice and then that also makes your payment look late because you didn't pay the entire amount due. They have also charge us attorney and late fees over and over for unknown reasons.
We have also applied for a hardship loan modification several months ago and were told by them (we have witnesses at Our Casas Resident Council) that we did not need to make payments during the application process. They keep asking for documentation (bank statements, pay stubs, utility bills, etc...) from us and we diligently send this to them and they say they didn't receive it. We send it again and again then they say then to wait, that this will take a month or so to get approved. When we don't hear anything back after a month and we call them and they say we need to send the documents in again. This goes on for months!
We are now several months behind and I just know this has all been a setup (scam) to try and take the house away from us.

When we first bought we with Countrywide then they sold our mortgage to HSBC (HSBC told us they don't refinance) before we could apply for refinance with Countrywide which meant we were locked in on paying $830.00 per month @ 8.75% interest then we got behind on our payments which damaged our credit to where no one else would refinance us, we applied for a hardship, the first time they said we made to much money then applied again show that our household expenses plus mortgage left us with less than $50.00 for the whole month, so we then contacted them again to work out a payment plan and the first time we were told that if we made 4 consecutive payments the would put the arrears at the end of the loan, we ran into a bit of financial trouble and we ask if there was anything they could do help us and the lady said if you make 2 payments of $912.00 they would put the arrears at the end of the loan, I made the first payment on Dec 9/13 and authorized them to debit my account again on the 19th of Dec/13 but they never debited my account then we received a letter saying we had breached the agreement and that our account would go into foreclosure, we will let them foreclose because we can no longer afford to make payments without a loan modification. HSBC/Beneficial do things to cause homeowners to default on their mortgages so they can foreclose as well as collect more money in penalties. I will never do business them again never-ever!

I have also been denied loan modification.

I was denied a loan modification. My loan servicer is ocwen by the loan owner is HSBC. The loan is not a fanny or freddy and I am self employed so we are stuck. I was hoping to get the interest rate down before intrest rates go up . I'm paying 7% interest on the home mortgage.

Caliber Loans tried to collect a debt from us in 2013. We had HSBC on our BK in 2011 and forfeited our property. HSBC and Caliber must be the same, the plaintiff was HSBC and they purchased the home in in sheriff sale in 2014. We received the notice from Caliber before the sale date to HSBC.

Same issue. They refused to modify

same issue. HSBC has refused to modify.... I was denied twice...submitted paper work several times, due to lostin the mail, fax,etc..... Have been trying for 5 yrs and nothing!!!

we received our modification two days ago and our monthly payment increased by 50% from $1008.00 to $2080.00 its obvious that HSBC is not willing to work with us unless they make twice the $! The RICH keep getting RICHER and by means of taking advantage of the hard working paying tax people and sacrificing all to keep a home for their families this is really sickening.

They refuse to reduce principal and will only do 1 year in arrears and a short term rate reduction. They do not participate in HAMP.

I filed bankruptcy 4 years ago and did NOT reaffirm the home. I have a first mortgage, and then HSBC is my second mortgage. I've been on a temporary loan modification for the last two years with HSBC because I lost my job. They brought my interest rate down to 2% from 11%. The loan mod expires this July. I'm working again so I thought I'd see if they'd extend the loan modification, hoping to reduce down some of the balance since the home is worth less than what is owed. I rec'd a letter today saying they are only offering exit strategies now. Either a Short Sale, or Deed in Lieu of Foreclosure. Well if they did their homework, they'd know I can't hand them the keys in a "deed in lieu of foreclosure" because they are second in line to the first mortgage loan, so I have no idea what kind of people they hire to work for them... but there is no common sense at all. Since they offered a short sale, my guess is they'd just like to see me sell the house now and they are willing to write off any loss with the short sale, rather than spend more time dealing with another loan modification.

a temporary modification in 2009. Now we find our mortgage having been sold to Caliber Home Loans which already has started to give us the run around just as HSBC had. We turned in the completed package and received a letter stating such as well as stating we would get a response after review within the next 30 days. Without a decision ever being given to us we received foreclosure documents via a courier. We also received a letter stating we were denied because of an incomplete package which is the same run around we got from HSBC. I can't tell you how many times we sent in the required documents only to be told either they never received some of them, even though sent together with the ones they claimed to have received or got the excuse they were outdated. When I called caliber they said the letter we received was a form letter which I know was not the case because they were very specific in saying they appreciated the prompt response in getting them the documents they claimed they never received the first time, which again were all sent together, and that our package was now complete and would be sent on for review. I called making home affordable, which was one of the programs I was told HSBC participated with and it was written right out on the letter from caliber to contact for additional help. In speaking to a rep at making home affordable I was told the first time I called that it shouldn't be a problem to get their help. The second rep I spoke with said that neither lender participated with the program even though it specified on the letter I received from caliber that they did. We don't know where to turn at this point and have not had an ounce of help that we have heard so much about being offered to struggling home owners.

For 8.5 years we dealt with HSBC's fraud all over our mortgage account. They started applying our payments to various undocumented fees back in 2008 instead of applying them to the mortgage P&I like they were supposed to do. That same year they stopped accepting payments demanded certified funds and everything looked like they were going to file foreclosure proceedings against us. They did not do so until early 2013, so for going on 18 months now we have been unable to make a payment on our mortgage. We even have more than a standard mortgage payment sitting in "unapplied funds" as we speak, but they still will not credit it to the P&I. When they filed foreclosure proceedings, we filed a counterclaim that was several times the size of our mortgage, we found a ton of fraud, willfully incorrect reporting on credit reports, etc etc. it was at this point that HSBC apparently decided to cut their losses, and late last year they sold our mortgage to Caliber Home Loans while we were in litigation right after the court denied them Judicial Summary Judgement to foreclosure on our home.


For the intended purpose legal mumble jumble, Caliber or VOLT 2013 NPL 3 owns my Note. Also, I checked with the courthouse--there has been no substitution of plaintiff or substitution of counsel filed in the case. So, as far as the court knows, HFC/HSBC still owns the mortgage and is still the real party in interest. With that said, I have been very patient in waiting the deposition of my case and on going progress, communications are far and few in between, it seem like every counsel that handling my case, are conveniently MIA (currently relieved as my legal counsel) schedule hearing are mysteriously left of the dockets, still no follow up communications as to when it will be reschedule, nothing heard of any court approval of plaintiff change nor it has been any Motions filed requesting that the court approve a change in the Plaintiff or opposing counsel from HFC / HSBC to Calibers since they are is a debt collections company and or presented to be the servicer to my mortgage loans and how can they have the right to foreclose on my home and Calibers Home are not even involved in any legal proceedings against me anywhere and have not notified me of their right as the interest party in litigations.

We now have a new servicer....Caliber Home Loans. Caliber has been polite, but about as helpful as HSBC so far, unfortunately. They took over the loan servicing as of 2/14/2014. They are only a servicer, they do not own it. I got a letter from them around 2/25 tellingly me that the total balance due on our mortgage suddenly shot up by nearly $17K over what HSBC had told me near the end of January....

We just completed trail payments with Calibers and still no words on fate of our home, but they keep reporting to the three major credit bureau as Foreclose Initiated, but the court dockets still show HSBC as the plaintiff. Is this legal for Caliber to reported such derogatory to my credit files?

Disabled Veteran.

Belinda, sounds similar to me. HSBC also sold my mortgage they held to Caliber after 5 years of hell with HSBC. I have numerous posts here way up top when I initially wrote and when I was dealing with HSBC. I also learned that US Bank is listed on mine unbenounced to me.

Anyways, Caliber is great to work with. They contacted me within 30 days of buying my mortgage from HSBC and I had a Mod within 60 days. It isn't permanent but for 5 years and I'm now 9 months into it. I also originally have a Equity loan with Caliber from many years back (now both my loans are with them) and they offered me 1% interest for the remaining term of the Equity loan. That has been in effect now for 4 years and will remain for the life of the loan.

My experience with Caliber has been great. I fought with HSBC for 4-5 years. They are horrendous. I finally gave up on paying them and went 8 months with not paying. I was ready to walk. They then sold it to Caliber and that was the best thing to ever happen to me.

Hopefully all of you out there will eventually be able to get rid of HSBC as they are SICK in their practices and help noone!