I was denied a modification because HSBC said I made to much money. All my househols income comes from SS and small pensions. The $240K mortgage is almost twice what the cost of the home when it was built.

I have been trying for literally 5 years to get somewhere with HSBC. I have sent several packets (lost, denied, temporary relief, denied, denied). They would certainly short sale for less but can't help me restructure my loan? Makes no sense to either party! They are the worst to deal with. Need help, I'm ready to sue and make a complaint with the ACLU.....I believe they are denying me a modification/restructure because we are a gay couple!

HSBC stated to us they do not participate in the HAMP program. We are currently in preforeclosure. We have exhausted all of our retirement money and we are paying $2133 a month with a 11.25% interest. These people are not willing to reduce interest or payment. Please help

have applied for and been given a ,modification -they dropped my payment by 150.00 -- that is not a modification. I am disabled and on fixed income of 2200 a month and they want me to pay 2160 a month

I agree with everyone else.

Yes, anything they could have done to violate my rights, destroy my credit, and take my home was done even though I could have easily afforded the mortgage with a simple refi to even 7.5%. I submitted 42 pages of data for a HAMP refi and within 30 minutes they said no, the paperwork was probably still sitting on the fax machine with nobody looking at it. There is no way in the peak of the mortgage crisis they could have reviewed 42 pages in under 30 minutes much less get it in front of an underwriter for review. They were intent on taking our home from day one after they lied a year prior about a promise to reduce the rate in a year. When I did return in a year they stated they would refi the house but I had to refi my cars first. Once they refinanced the cars they immediately said "no, we're not doing any home refinancing at this time". All they did was lie and I have the recorded phone conversations to prove it. Also, thank you Federal Reserve for diluting our rights with this nonsense payoff check they sent with no correct to my credit score for their wrongdoing. If there is a class action suit out there for this type of activity, the attorneys would be interested in the documentation and evidence I have on hand and I would be a happy participant even if it was only to get the bad marks off of my previously perfect credit report.

We have been trying to modify my HSBC mortgage for the last 2 years and keep getting denied, reasons are we are outside of their financial parameter yet when I worked with HUD agency and even MHA they confirm we are over the 31% guideline, at 46%. That along with the fact we are underwater locked at 8% made us candidates for HAMP. US Treasury Dept.-MHA last contacted HSBC on our behalf for modification and they denied stating they do not participate in HAMP. All HSBC does is put band aids on our loan that make it that much more impossible to ever refinance and get away from them! Need Help!

I too have had a horrendous experience. I was initially granted a 18 month mod 3 years ago and told that I had to let it expire before I could request another. After that mod expired my rate went back to an unaffordable 10.25% for 4 months while I battled with them. I then got a new 6 month mod and they put the 4 months of missed payments on the back end of the loan. A Supervisor told me at that time to never let a mod run out before requesting a new one. I then on the 4th month of my 6 month mod sent in all the necessary docs and was being proactive to request an extension of the 6 month mod. It expired and they told me I had never sent in the paperwork. I then stopped paying them anything for a 10 month period. During that time I was told over and over by my specialist assigned to my account to "Take it or leave it" referring to the higher rate. I even had a rep call one day and flat outright asked me what the balance in my checking account at the time was and if I was going to make payments. Account was reinstated in 12/12 after I paid $9,000.00 in back payments and the remainder was put on the back of the loan AGAIN. They love to put money onto the back end of the Loan. They stated if I made 6 payments at the higher rate I could reapply for a new mod. I struggled but made them. I reapplied last month and was DENIED! I made a good will faith effort and believed them and trusted them and now this week I was told if I could find comparable housing in my area for less I should take it. What the hell kind of response is that? I took $9000.00 out of my 401k and have a reduced paycheck now for 3 years of $250.00 every two weeks ($500.00 a month) for paying them the higher payment for the past months and now they say they won't do anything????

THIS IS FLAT OUTRIGHT WRONG AND UNETHICAL AT BEST IF NOT CRIMINAL IN NATURE!

IS ANYONE GOING TO STOP THEIR PRACTICES THRU THE LEGAL SYSTEM? THERE ARE MANY OF US THAT NEED AN ATTORNEY'S HELP.

Was denied modification,

well even an attorney cant do nothing !!!!! HBSC Its a private investor with European investor , they Owen the loans and they have insurance on every mortgages loan so that mean even if all you guy want to sue them they have protections not even the government can do nothing about if you have your note or the paperwork when you gt the house read all the documents all you guys sign and said promissory note HSBC we will not gonna restructure any loan on this note , i know this because im doing loan modification for 6 years already and i find out about this so dont waste you money to person who dont know what they doing .... if you need help i will answer any question you guys have !!!

Submit a complaint to www.cfpb.gov with your story and they will forward it to the Company along with collecting information of what HSBC is doing/not doing.

We initially got our loan from Wells Fargo who sold it on the secondary market to HSBC (the investor). We were told we got a loan modification for 2 1/2 years and it reduced our payment by 2/3rds. But at the end of this term our loan just reverted to the same high interest rate for four months and then our loan (based on the original terms) converted to a 23 year P&I loan. I told the rep at Wells this was no loan modification but rather HSBC's way of getting us to pay during the very, very bad times and now they don't care if we default or not. In fact the mortgage processor, Wells, stated that this investor did not participate in the government funding thus they do NOT do loan modifications. I am so pissed off that I want to start a class action suit against this bank or someone for discrimination! We all live in America, but as it stands ONLY freddie and fannie insured loans will be available for the loan mods that exist. However, I bet that when anyone got a loan we did not have a say in who bought it on the secondary market and what this could lead to in the future. So by bad luck we got stuck with an overseas investor who doesn't give a darn for anyone or anybody - only cares about making money. Go to http://www.change.org/petitions/u-s-treasury-and-state-housing-agencies-that-disperse-hardest-hit-funds-help-underwater-homeowners-by-implementing-the-merkley-mortgage and sign this petition. It is Harp 3 and has not passed yet, but what it will allow for is modifications that are NON government backed loans such as we all have with HSBC. This is extremely important tell all your friends/neighbors etc. so that we can all keep our homes!!!!

they added everything they could to get the total up to 125% to refinance our home and were suppose to take out taxes and ins. but that was not included in the monthly payment of $1200.00. We got screwed.

FINALLY! Received a letter in the mail this week that my HSBC mortgage was sold to Caliber Home Loans who does participate in all the Gov refi/modification programs. After 5 plus years of dealing with the HSBC nightmare and trying over and over only to get a temporary modification it is finally over. Goodbye HSBC! I would highly recommend writing to the Gov website that I mentioned a few posts above this one. It was amazing how "nice" HSBC was in their response to the Gov and how quickly they offered me a modification 2 months back after filing a complaint. Maybe that is why they sold my loan as they were getting sick of hearing from me over and over and writing to many websites and congressman on their unethical practices.

I lost my house. No modifications. No other options. 120k gone.

We have been with Beneficial Mortgage Co. for many years. They are our home mortgage lender. We pay a horribly high APR of over 12% interest. We have been making payments and have been behind occasionally, but have gone long stretches of on time payments. Regardless of this, Beneficial likes to hold on to your received payments and make you appear late! Even with online payments, the payment stays pending for weeks! This has caused us to not be able to refinance with another company and get a lower interest rate because the late payments show on our credit reports. They also like to say you don't have current home owners insurance (we have never not had current home owners insurance ever) and add their own insurance charges to your bill without notice and then that also makes your payment look late because you didn't pay the entire amount due. They have also charge us attorney and late fees over and over for unknown reasons.
We have also applied for a hardship loan modification several months ago and were told by them (we have witnesses at Our Casas Resident Council) that we did not need to make payments during the application process. They keep asking for documentation (bank statements, pay stubs, utility bills, etc...) from us and we diligently send this to them and they say they didn't receive it. We send it again and again then they say then to wait, that this will take a month or so to get approved. When we don't hear anything back after a month and we call them and they say we need to send the documents in again. This goes on for months!
We are now several months behind and I just know this has all been a setup (scam) to try and take the house away from us.

My husband and I have been back and forth with HSBC since 2009, in November 2008 My husband and I moved out of our home because HSBC would not work with us. However when I call them in February 2009 to let them know we had moved out and was giving them the house back, they told us they had approved a modification on our home and for us to move back in. They even sent the people out that had winterized the home to let us back in. every month for nine months I call to see when I could start making the payments of little over $1200.00 that they said out payments would be. on the ninth month I was told they change their mine because their lawyers wouldn't accept the modification and we needed to come up with everything we are behind, there was no way we could have did that. in 2008 we paid HSBC almost five thousand ($5,000.00) a to try and save our home, we were barely making it. at that point all of our bills were behind. They would not call us and every time we called them. They wanted to know if had the money that we were behind. The rudeness was awful at time. Even throwing my disability up at me from a work related issue I was so upset. They have sent people to my house every two weeks to see if we have move. I refused to move out of my home until we go to court because what happen to us should not have happen. just like so many others we finally got angry and tried to get them to put us in foreclosure they refused, our loan has been sold to Caliber home loans as well. With no solution to HSBC. I really wish an attorney would talk to some of us and open a class action lawsuit. As I sit her now I watching a program (Greed) where HSBC was about to suit a gentlemen for scamming them, but stop the lawsuit because they received the $25mil or billlion dollars that was owed to them. But what about all the homeowners they owe. Please if there is a lawyer out there that can practice in south Carolina and other states for the people that have been done wrong. please step up before we are scammed again. Its time to stop these devils.

I have attempted to work with HSBC for many of the same reasons mentioned above for the past 7 years. I have been denied a modification and told on numerous occasions "well then short sell". This company is horrendous to work with and must be stopped.

They are all working together to steal our homes . They are big business . Greedy thieves . We all need to work together to shut them down . Period ... let's get the president to do something if he cares enough to . I've got a bank ready to refi. Beneficial keeps giving them the runaround .so what's up?

I am in the same boat. I have HSBC and hate them! I am trying to get them to help me get caught up so I can keep my house i have been in over 13 years and they are making it impossible! There is no help out there for anyone with HSBC. Its really sad! They say they will work with you and they really dont! Liars!

AMERIFI HOME LOANS has been negotiating on behalf of client in regard to a loan modification for over half a decade now with a 94% success rate if they choose to take your file on. For more info call 888-803-1740 and ask to speak to a managing partner.

I had a mortgage with HSBC and requested a modification they drag this process for 1 year 1/2 and then sent a letter saying that they sold my loan to another company. I think this company purposely dragged the process and charged me very high late fees.

It all just makes me sick, same story here. I need help. Home has already sold but I'm still in it.

I was given a loan modification from 8.60 to 5%. Was told that if I was current on my loans for 90 days it would be permanent. It lasted a year and then I got a normal amount bill for my mortgage. When asked they said that I was given much more time than most and would not receive any modification. I am contemplating just giving the house up rather than scrape every month to make this outrageous mortgage. When calling you get NO HELP at all.

I was denied a modification because HSBC said me and wife made to much money , We had to short sell our home which we did,n't want to , also hsbc kept losing our loan modification paper work