Investigation of HSBC for Wrongfully Denying Mortgage Modifications

Wells Fargo

Lawyers have commenced an investigation of HSBC regarding the wrongful denial of mortgage modifications on behalf of home owners who: (1) have entered into a Trial Period Plan (“TPP”) contract with HSBC and made all payments as required by their TPP contract and complied with HSBC’s requests for documentation, and (2) have not received or have been denied a permanent Home Affordable Modification Agreement in accord with the U.S. Department of the Treasury’s Home Affordable Modification Program (“HAMP”) rules.

 HSBC, like many other banks, agreed to participate in HAMP and are thus obligated to modify mortgage loans they service for homeowners who qualify under HAMP, a federal program designed to abate the foreclosure crisis by providing mortgage loan modifications to eligible homeowners. The investigations questions whether HSBC systematically slowed or denied homeowners’ requests to modify mortgages in order to collect higher fees and interest rates associated with stressed home loans.

If you believe that you have been improperly denied a permanent loan modification by HSBC and would like to inquire further about the investigation or your potential legal rights, please contact using the submission form below.

 

 

 

 


W[lbert W. said
739 days ago
I was denied a modification because HSBC said I made to much money. All my househols income comes from SS and small pensions. The $240K mortgage is almost twice what the cost of the home when it was built.


MARK G. said
737 days ago
I am a HSBC BENEFICIAL Mortgage Holder, I Have been trying since Jan.2010 to get loan modification due to fact that I was discharged from workmens compensation. when I asked how can I apply for a modification,I was told that HSBC does not offer HAMP.I had to applied for hardship,In August 2010 I was granted 6 months temporary relief from 10.9% rate to 5.4% rate for my hardship. At the end of the six period I applied an extendtion and it was given to me only after the fact that agree to a deferred amount $4,756.00.Please help me,its killing me.As of june 2012 they granted me a 6 month temporary modification at 5.4% rate.I am currently waiting for a court date from Social security,because i was denied.


Laurie P. said
636 days ago
I have been trying for literally 5 years to get somewhere with HSBC. I have sent several packets (lost, denied, temporary relief, denied, denied). They would certainly short sale for less but can't help me restructure my loan? Makes no sense to either party! They are the worst to deal with. Need help, I'm ready to sue and make a complaint with the ACLU.....I believe they are denying me a modification/restructure because we are a gay couple!


ALMA W. said
627 days ago
I have applied and submitted modification packages numerous times as they have requested even before i started having problems. I forsees that i would have problem and they turned me down without a valid reasons then I became sick unable to work as i did because then i move to another state resubmit again and they denied me the home was rented out as I was relocated and the late charges started to add up, then they started to send me letters at my old address even thou I did submit my new address in which i did correspond with then the tenants took the letters read it then the stop paying rental will not move out of the house started short sale after i could not reach anywhere with HSBC presently they're holding up the short sale and I'm scared as the end of 2012 is about here what do i do need an answer thanks


christina b. said
550 days ago
HSBC stated to us they do not participate in the HAMP program. We are currently in preforeclosure. We have exhausted all of our retirement money and we are paying $2133 a month with a 11.25% interest. These people are not willing to reduce interest or payment. Please help


Buckley S. said
510 days ago
Same issue???? Are you kidding? HSBC and Bank Of America are both crooks. I have tried to get a loan mod with both since May of 2012. I was told flat out by HSBC "We do not do loan mods!" and got into a screaming match with an African American woman on the phone. HSBC SUCKS!!! They have forced me into a short sale which will I am sure lead to foreclosure.


John L. said
502 days ago
have applied for and been given a ,modification -they dropped my payment by 150.00 -- that is not a modification. I am disabled and on fixed income of 2200 a month and they want me to pay 2160 a month


John L. said
502 days ago
have applied for and been given a ,modification -they dropped my payment by 150.00 -- that is not a modification. I am disabled and on fixed income of 2200 a month and they want me to pay 2160 a month


Gregory T. said
497 days ago
I agree with everyone else.


Margo M. said
492 days ago
YES all of the above.


Jeff M. said
484 days ago
Yes, anything they could have done to violate my rights, destroy my credit, and take my home was done even though I could have easily afforded the mortgage with a simple refi to even 7.5%. I submitted 42 pages of data for a HAMP refi and within 30 minutes they said no, the paperwork was probably still sitting on the fax machine with nobody looking at it. There is no way in the peak of the mortgage crisis they could have reviewed 42 pages in under 30 minutes much less get it in front of an underwriter for review. They were intent on taking our home from day one after they lied a year prior about a promise to reduce the rate in a year. When I did return in a year they stated they would refi the house but I had to refi my cars first. Once they refinanced the cars they immediately said "no, we're not doing any home refinancing at this time". All they did was lie and I have the recorded phone conversations to prove it. Also, thank you Federal Reserve for diluting our rights with this nonsense payoff check they sent with no correct to my credit score for their wrongdoing. If there is a class action suit out there for this type of activity, the attorneys would be interested in the documentation and evidence I have on hand and I would be a happy participant even if it was only to get the bad marks off of my previously perfect credit report.


delestine k. said
466 days ago
I have been trying to get a modifacation with hsbc for 3 yrs, did a trail modification for 6 months,did excellent, no missed payments. On time payments told me that I could get one for 18 months but have been denied every since.just applied for another. One to be denied fi


Kim V. said
465 days ago
We have been trying to modify my HSBC mortgage for the last 2 years and keep getting denied, reasons are we are outside of their financial parameter yet when I worked with HUD agency and even MHA they confirm we are over the 31% guideline, at 46%. That along with the fact we are underwater locked at 8% made us candidates for HAMP. US Treasury Dept.-MHA last contacted HSBC on our behalf for modification and they denied stating they do not participate in HAMP. All HSBC does is put band aids on our loan that make it that much more impossible to ever refinance and get away from them! Need Help!


Michelle S. said
455 days ago
I recently got denied for a modification stating I have had too many. I was approved for a rate fix in 2008 and a 6 month modification in 2012. They tacked on back taxes that I can't afford and raised my payment $600 a month during my modification.. I got 2 months behind and still behind. It's neverending with them. They won't do anything but say you should just sell your house you can't afford it.. Worse place to deal with in america!!!


Gary S. said
428 days ago
I too have had a horrendous experience. I was initially granted a 18 month mod 3 years ago and told that I had to let it expire before I could request another. After that mod expired my rate went back to an unaffordable 10.25% for 4 months while I battled with them. I then got a new 6 month mod and they put the 4 months of missed payments on the back end of the loan. A Supervisor told me at that time to never let a mod run out before requesting a new one. I then on the 4th month of my 6 month mod sent in all the necessary docs and was being proactive to request an extension of the 6 month mod. It expired and they told me I had never sent in the paperwork. I then stopped paying them anything for a 10 month period. During that time I was told over and over by my specialist assigned to my account to "Take it or leave it" referring to the higher rate. I even had a rep call one day and flat outright asked me what the balance in my checking account at the time was and if I was going to make payments. Account was reinstated in 12/12 after I paid $9,000.00 in back payments and the remainder was put on the back of the loan AGAIN. They love to put money onto the back end of the Loan. They stated if I made 6 payments at the higher rate I could reapply for a new mod. I struggled but made them. I reapplied last month and was DENIED! I made a good will faith effort and believed them and trusted them and now this week I was told if I could find comparable housing in my area for less I should take it. What the hell kind of response is that? I took $9000.00 out of my 401k and have a reduced paycheck now for 3 years of $250.00 every two weeks ($500.00 a month) for paying them the higher payment for the past months and now they say they won't do anything????

THIS IS FLAT OUTRIGHT WRONG AND UNETHICAL AT BEST IF NOT CRIMINAL IN NATURE!

IS ANYONE GOING TO STOP THEIR PRACTICES THRU THE LEGAL SYSTEM? THERE ARE MANY OF US THAT NEED AN ATTORNEY'S HELP.


RON R. said
424 days ago
It seems our experiences are similar This is truly a horrible American nightmare.
T was also a victim of lost documents and income verifications either too high or too low. And of course there are the so-called trial modifications-and the denied real modifications.Can you imagine having a 1st and 2nd with HSBC....


Oscar F. said
422 days ago
Was denied modification,


charles m. said
409 days ago
We have had 5 tempery modifications from hsbs 2007 I was put ot of the work force due to health. I now draw ssdi and small union pension. I'am white male 60+ years old with no were to go. It seems like hsbc just wants us to be on the street. They are discriminating aginst americans with disabilites and refusing to make a perminate modification knowing nothing will chacge


Juan H. said
408 days ago
well even an attorney cant do nothing !!!!! HBSC Its a private investor with European investor , they Owen the loans and they have insurance on every mortgages loan so that mean even if all you guy want to sue them they have protections not even the government can do nothing about if you have your note or the paperwork when you gt the house read all the documents all you guys sign and said promissory note HSBC we will not gonna restructure any loan on this note , i know this because im doing loan modification for 6 years already and i find out about this so dont waste you money to person who dont know what they doing .... if you need help i will answer any question you guys have !!!


A S. said
397 days ago
I have the same problem with HSBC. Its a nightmare. Im thinking of hiring an attorney but who do I trust...


Gary S. said
396 days ago
Submit a complaint to www.cfpb.gov with your story and they will forward it to the Company along with collecting information of what HSBC is doing/not doing.


cATHY B. said
372 days ago
THIS HSBC IS HORRIBLE THEY GOAVE ME A MODIFICATION FOR 2 YEARS. NOW FOR A YEAR I KEEP FAXING PAPER WORK AND CALLING ANF KEEP GETTING DENIED. MY ESCROW IS NOT INCLUDED ON THE LOAN IN WHICH WAS A FRONT. IT WAS SUPPOS TO INCLUDED WITH THE MORTGAGE AND IS NOT. THEY MADE A PAYMENT FOR ALL MY TAXES PUT IT ON THE BACK OF THE LOAN. NOW THEY JACKED UP MY MOTGAGE WHERE I CAN;T AFFORD IT. EVERY MONTH THE AMOUNT IS DIFFERENT I TASLK TO DIFFERENT PEOPLE ON THE PHONE WHO GIVES DIFFERENT INFORMATION. I THINL THEY A RE SLOWLY TRYING TO FORCLOSE ON ME. THYE WANT A LUMP SUM TO CONTINUE. THEY ARE CROOKS EACH MONTH I PAY AND ITS NOT ENOUGH FOR A PAYMENT SO THYE DEFFER IT . i AM GETTNG SO RIPPED OFF. PLEASE HELP AND GET THESE CROOKS AWAY FROM ME.


Joyce C. said
365 days ago
We initially got our loan from Wells Fargo who sold it on the secondary market to HSBC (the investor). We were told we got a loan modification for 2 1/2 years and it reduced our payment by 2/3rds. But at the end of this term our loan just reverted to the same high interest rate for four months and then our loan (based on the original terms) converted to a 23 year P&I loan. I told the rep at Wells this was no loan modification but rather HSBC's way of getting us to pay during the very, very bad times and now they don't care if we default or not. In fact the mortgage processor, Wells, stated that this investor did not participate in the government funding thus they do NOT do loan modifications. I am so pissed off that I want to start a class action suit against this bank or someone for discrimination! We all live in America, but as it stands ONLY freddie and fannie insured loans will be available for the loan mods that exist. However, I bet that when anyone got a loan we did not have a say in who bought it on the secondary market and what this could lead to in the future. So by bad luck we got stuck with an overseas investor who doesn't give a darn for anyone or anybody - only cares about making money. Go to http://www.change.org/petitions/u-s-treasury-and-state-housing-agencies-that-disperse-hardest-hit-funds-help-underwater-homeowners-by-implementing-the-merkley-mortgage and sign this petition. It is Harp 3 and has not passed yet, but what it will allow for is modifications that are NON government backed loans such as we all have with HSBC. This is extremely important tell all your friends/neighbors etc. so that we can all keep our homes!!!!


Phyllis D. said
350 days ago
HSBC has been messing us around since we have had our house. They constantly lie and won't give any help. My husband and I did a modification about a year ago, the modification came back higher than what the mortgage originally was. When we call them to try to talk to them, they tell us that they will not speak with us, they will only speak with our attorney. Same stories as above. They are the worse of the worse.


kenneth l. said
319 days ago
they added everything they could to get the total up to 125% to refinance our home and were suppose to take out taxes and ins. but that was not included in the monthly payment of $1200.00. We got screwed.


Robert H. said
306 days ago
We have tried since 2009 to get HSBC to give us a loan modification. We were once given a 6 month payment reduction of $276. We paid a now defunct mortgage modification company $2,400. for that. "Home Rescue" promised to help us get a permanent reduction after the 6 months. They were out of business by then. The company was rated "A" by the BBB when we were contacted by them... We filed for Chapter 7 bankruptcy in early 2012 and were discharged in September. Now, no refinance seems possible. We owe $200,000. on our mortgage and the value is half of that. Interest rate is 7.6%. We are current on payments; our payment is $1558. per month.


Gary S. said
302 days ago
FINALLY! Received a letter in the mail this week that my HSBC mortgage was sold to Caliber Home Loans who does participate in all the Gov refi/modification programs. After 5 plus years of dealing with the HSBC nightmare and trying over and over only to get a temporary modification it is finally over. Goodbye HSBC! I would highly recommend writing to the Gov website that I mentioned a few posts above this one. It was amazing how "nice" HSBC was in their response to the Gov and how quickly they offered me a modification 2 months back after filing a complaint. Maybe that is why they sold my loan as they were getting sick of hearing from me over and over and writing to many websites and congressman on their unethical practices.


jim s. said
254 days ago
We contacted hsbc fo r loan modification and they said the couldn't help us because we never missed a payment ?? they told us to stop or make some late payments ??? then call back??


jason e. said
239 days ago
I lost my house. No modifications. No other options. 120k gone.


cATHY B. said
193 days ago
I have been denied and ask to submit the papers over and over. I have been put through the ringer with HSBC. I really do not know if they have me in for foreclosure. Now I get a letter saying that my mortgage has been sold to Caliber mortgage services. I am on a payment arrangement with HSBC. I called HSBC they dont know nothing about who the payments should go to on 1/31/2014. Lost


Stephen N. said
189 days ago
We have been with Beneficial Mortgage Co. for many years. They are our home mortgage lender. We pay a horribly high APR of over 12% interest. We have been making payments and have been behind occasionally, but have gone long stretches of on time payments. Regardless of this, Beneficial likes to hold on to your received payments and make you appear late! Even with online payments, the payment stays pending for weeks! This has caused us to not be able to refinance with another company and get a lower interest rate because the late payments show on our credit reports. They also like to say you don't have current home owners insurance (we have never not had current home owners insurance ever) and add their own insurance charges to your bill without notice and then that also makes your payment look late because you didn't pay the entire amount due. They have also charge us attorney and late fees over and over for unknown reasons.
We have also applied for a hardship loan modification several months ago and were told by them (we have witnesses at Our Casas Resident Council) that we did not need to make payments during the application process. They keep asking for documentation (bank statements, pay stubs, utility bills, etc...) from us and we diligently send this to them and they say they didn't receive it. We send it again and again then they say then to wait, that this will take a month or so to get approved. When we don't hear anything back after a month and we call them and they say we need to send the documents in again. This goes on for months!
We are now several months behind and I just know this has all been a setup (scam) to try and take the house away from us.


Stephen N. said
189 days ago
We have been with Beneficial Mortgage Co. for many years. They are our home mortgage lender. We pay a horribly high APR of over 12% interest. We have been making payments and have been behind occasionally, but have gone long stretches of on time payments. Regardless of this, Beneficial likes to hold on to your received payments and make you appear late! Even with online payments, the payment stays pending for weeks! This has caused us to not be able to refinance with another company and get a lower interest rate because the late payments show on our credit reports. They also like to say you don't have current home owners insurance (we have never not had current home owners insurance ever) and add their own insurance charges to your bill without notice and then that also makes your payment look late because you didn't pay the entire amount due. They have also charge us attorney and late fees over and over for unknown reasons.
We have also applied for a hardship loan modification several months ago and were told by them (we have witnesses at Our Casas Resident Council) that we did not need to make payments during the application process. They keep asking for documentation (bank statements, pay stubs, utility bills, etc...) from us and we diligently send this to them and they say they didn't receive it. We send it again and again then they say then to wait, that this will take a month or so to get approved. When we don't hear anything back after a month and we call them and they say we need to send the documents in again. This goes on for months!
We are now several months behind and I just know this has all been a setup (scam) to try and take the house away from us.


Linda R. said
187 days ago
My husband and I have been back and forth with HSBC since 2009, in November 2008 My husband and I moved out of our home because HSBC would not work with us. However when I call them in February 2009 to let them know we had moved out and was giving them the house back, they told us they had approved a modification on our home and for us to move back in. They even sent the people out that had winterized the home to let us back in. every month for nine months I call to see when I could start making the payments of little over $1200.00 that they said out payments would be. on the ninth month I was told they change their mine because their lawyers wouldn't accept the modification and we needed to come up with everything we are behind, there was no way we could have did that. in 2008 we paid HSBC almost five thousand ($5,000.00) a to try and save our home, we were barely making it. at that point all of our bills were behind. They would not call us and every time we called them. They wanted to know if had the money that we were behind. The rudeness was awful at time. Even throwing my disability up at me from a work related issue I was so upset. They have sent people to my house every two weeks to see if we have move. I refused to move out of my home until we go to court because what happen to us should not have happen. just like so many others we finally got angry and tried to get them to put us in foreclosure they refused, our loan has been sold to Caliber home loans as well. With no solution to HSBC. I really wish an attorney would talk to some of us and open a class action lawsuit. As I sit her now I watching a program (Greed) where HSBC was about to suit a gentlemen for scamming them, but stop the lawsuit because they received the $25mil or billlion dollars that was owed to them. But what about all the homeowners they owe. Please if there is a lawyer out there that can practice in south Carolina and other states for the people that have been done wrong. please step up before we are scammed again. Its time to stop these devils.


frank m. said
185 days ago
When we first bought we with Countrywide then they sold our mortgage to HSBC (HSBC told us they don't refinance) before we could apply for refinance with Countrywide which meant we were locked in on paying $830.00 per month @ 8.75% interest then we got behind on our payments which damaged our credit to where no one else would refinance us, we applied for a hardship, the first time they said we made to much money then applied again show that our household expenses plus mortgage left us with less than $50.00 for the whole month, so we then contacted them again to work out a payment plan and the first time we were told that if we made 4 consecutive payments the would put the arrears at the end of the loan, we ran into a bit of financial trouble and we ask if there was anything they could do help us and the lady said if you make 2 payments of $912.00 they would put the arrears at the end of the loan, I made the first payment on Dec 9/13 and authorized them to debit my account again on the 19th of Dec/13 but they never debited my account then we received a letter saying we had breached the agreement and that our account would go into foreclosure, we will let them foreclose because we can no longer afford to make payments without a loan modification. HSBC/Beneficial do things to cause homeowners to default on their mortgages so they can foreclose as well as collect more money in penalties. I will never do business them again never-ever!


Suzanne C. said
144 days ago
I have attempted to work with HSBC for many of the same reasons mentioned above for the past 7 years. I have been denied a modification and told on numerous occasions "well then short sell". This company is horrendous to work with and must be stopped.


heather m. said
135 days ago
I have also been denied loan modification.


david d. said
130 days ago
They are all working together to steal our homes . They are big business . Greedy thieves . We all need to work together to shut them down . Period ... let's get the president to do something if he cares enough to . I've got a bank ready to refi. Beneficial keeps giving them the runaround .so what's up?


ann m. said
116 days ago
I was denied a loan modification. My loan servicer is ocwen by the loan owner is HSBC. The loan is not a fanny or freddy and I am self employed so we are stuck. I was hoping to get the interest rate down before intrest rates go up . I'm paying 7% interest on the home mortgage.


Lisa C. said
106 days ago
I am in the same boat. I have HSBC and hate them! I am trying to get them to help me get caught up so I can keep my house i have been in over 13 years and they are making it impossible! There is no help out there for anyone with HSBC. Its really sad! They say they will work with you and they really dont! Liars!


Tim D. said
100 days ago
Caliber Loans tried to collect a debt from us in 2013. We had HSBC on our BK in 2011 and forfeited our property. HSBC and Caliber must be the same, the plaintiff was HSBC and they purchased the home in in sheriff sale in 2014. We received the notice from Caliber before the sale date to HSBC.


sam k. said
98 days ago
AMERIFI HOME LOANS has been negotiating on behalf of client in regard to a loan modification for over half a decade now with a 94% success rate if they choose to take your file on. For more info call 888-803-1740 and ask to speak to a managing partner.


Renaye M. said
95 days ago
Same issue. They refused to modify


Sharon M. said
94 days ago
I had a mortgage with HSBC and requested a modification they drag this process for 1 year 1/2 and then sent a letter saying that they sold my loan to another company. I think this company purposely dragged the process and charged me very high late fees.


Norma B. said
79 days ago
same issue. HSBC has refused to modify.... I was denied twice...submitted paper work several times, due to lostin the mail, fax,etc..... Have been trying for 5 yrs and nothing!!!


CHRISTEEN G. said
59 days ago
It all just makes me sick, same story here. I need help. Home has already sold but I'm still in it.


Edward S. said
43 days ago
we received our modification two days ago and our monthly payment increased by 50% from $1008.00 to $2080.00 its obvious that HSBC is not willing to work with us unless they make twice the $! The RICH keep getting RICHER and by means of taking advantage of the hard working paying tax people and sacrificing all to keep a home for their families this is really sickening.


Robert S. said
38 days ago
I was given a loan modification from 8.60 to 5%. Was told that if I was current on my loans for 90 days it would be permanent. It lasted a year and then I got a normal amount bill for my mortgage. When asked they said that I was given much more time than most and would not receive any modification. I am contemplating just giving the house up rather than scrape every month to make this outrageous mortgage. When calling you get NO HELP at all.


dave l. said
37 days ago
They refuse to reduce principal and will only do 1 year in arrears and a short term rate reduction. They do not participate in HAMP.


LEROY H. said
33 days ago
I was denied a modification because HSBC said me and wife made to much money , We had to short sell our home which we did,n't want to , also hsbc kept losing our loan modification paper work


Sherri C. said
27 days ago
I filed bankruptcy 4 years ago and did NOT reaffirm the home. I have a first mortgage, and then HSBC is my second mortgage. I've been on a temporary loan modification for the last two years with HSBC because I lost my job. They brought my interest rate down to 2% from 11%. The loan mod expires this July. I'm working again so I thought I'd see if they'd extend the loan modification, hoping to reduce down some of the balance since the home is worth less than what is owed. I rec'd a letter today saying they are only offering exit strategies now. Either a Short Sale, or Deed in Lieu of Foreclosure. Well if they did their homework, they'd know I can't hand them the keys in a "deed in lieu of foreclosure" because they are second in line to the first mortgage loan, so I have no idea what kind of people they hire to work for them... but there is no common sense at all. Since they offered a short sale, my guess is they'd just like to see me sell the house now and they are willing to write off any loss with the short sale, rather than spend more time dealing with another loan modification.


Matthew P. said
14 days ago
We have had the same problem with HSBC for years only successfully getting a temporary modification in 2009. Now we find our mortgage having been sold to Caliber Home Loans which already has started to give us the run around just as HSBC had. We turned in the completed package and received a letter stating such as well as stating we would get a response after review within the next 30 days. Without a decision ever being given to us we received foreclosure documents via a courier. We also received a letter stating we were denied because of an incomplete package which is the same run around we got from HSBC. I can't tell you how many times we sent in the required documents only to be told either they never received some of them, even though sent together with the ones they claimed to have received or got the excuse they were outdated. When I called caliber they said the letter we received was a form letter which I know was not the case because they were very specific in saying they appreciated the prompt response in getting them the documents they claimed they never received the first time, which again were all sent together, and that our package was now complete and would be sent on for review. I called making home affordable, which was one of the programs I was told HSBC participated with and it was written right out on the letter from caliber to contact for additional help. In speaking to a rep at making home affordable I was told the first time I called that it shouldn't be a problem to get their help. The second rep I spoke with said that neither lender participated with the program even though it specified on the letter I received from caliber that they did. We don't know where to turn at this point and have not had an ounce of help that we have heard so much about being offered to struggling home owners.


Matthew P. said
14 days ago
a temporary modification in 2009. Now we find our mortgage having been sold to Caliber Home Loans which already has started to give us the run around just as HSBC had. We turned in the completed package and received a letter stating such as well as stating we would get a response after review within the next 30 days. Without a decision ever being given to us we received foreclosure documents via a courier. We also received a letter stating we were denied because of an incomplete package which is the same run around we got from HSBC. I can't tell you how many times we sent in the required documents only to be told either they never received some of them, even though sent together with the ones they claimed to have received or got the excuse they were outdated. When I called caliber they said the letter we received was a form letter which I know was not the case because they were very specific in saying they appreciated the prompt response in getting them the documents they claimed they never received the first time, which again were all sent together, and that our package was now complete and would be sent on for review. I called making home affordable, which was one of the programs I was told HSBC participated with and it was written right out on the letter from caliber to contact for additional help. In speaking to a rep at making home affordable I was told the first time I called that it shouldn't be a problem to get their help. The second rep I spoke with said that neither lender participated with the program even though it specified on the letter I received from caliber that they did. We don't know where to turn at this point and have not had an ounce of help that we have heard so much about being offered to struggling home owners.


Matthew P. said
14 days ago
a temporary modification in 2009. Now we find our mortgage having been sold to Caliber Home Loans which already has started to give us the run around just as HSBC had. We turned in the completed package and received a letter stating such as well as stating we would get a response after review within the next 30 days. Without a decision ever being given to us we received foreclosure documents via a courier. We also received a letter stating we were denied because of an incomplete package which is the same run around we got from HSBC. I can't tell you how many times we sent in the required documents only to be told either they never received some of them, even though sent together with the ones they claimed to have received or got the excuse they were outdated. When I called caliber they said the letter we received was a form letter which I know was not the case because they were very specific in saying they appreciated the prompt response in getting them the documents they claimed they never received the first time, which again were all sent together, and that our package was now complete and would be sent on for review. I called making home affordable, which was one of the programs I was told HSBC participated with and it was written right out on the letter from caliber to contact for additional help. In speaking to a rep at making home affordable I was told the first time I called that it shouldn't be a problem to get their help. The second rep I spoke with said that neither lender participated with the program even though it specified on the letter I received from caliber that they did. We don't know where to turn at this point and have not had an ounce of help that we have heard so much about being offered to struggling home owners.

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