Ford recalls 2008-2011 Ford Escape and Mercury Mariner vehicles

Ford Motor

Ford Motor Company is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

As a result, if power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

An estimated 740,878 vehicles are affected by the recall.

Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall is expected to begin by July 25, 2014.


sharon p. said
913 days ago
We have a 2011 Ford Escape Ltd. AWD with 4 cylinder. The transmission just went out and Ford will only offer $500 toward a new transmission. Are there any class action law suits re this issue? Thanks.


jean s. said
886 days ago
Had tjw steering problem twice since 08. The car went in for the recall and now has happened 5 times. Four times almost wrecking it. Its worse then before with no steering. The truck was bought new. I was told by ford to trade it in or leave it in the driveway. Any thing i can do?


judy B. said
772 days ago
I have a 2011 Ford escape xlt and I had lots of problems but nobody listening. There's something wrong with the trunk it won't open, the transmission slips, if you have to slow down suddenly and then try to resume your speed it acts like it's going to stop them it picks back uo again, lastly it acts like the front end is gonna fall out sometime.


Stephanie R. said
633 days ago
I have the same issue with my vehicle. I even called Ford about it letting them know the recall failed and they said i have to pay them to find out but it most likley wont be the recall and the deadline is up. I had not 1 problem with my escape and then I brought it in for the recall. I have since had to replace the starter, alternator, batter, and cables. I feel like I brought it to them to break it.
My power steering fails daily and I almost crash as it will try to kick back in during a turn and it jerks the wheel into the straight position.
Last night on my way home not only did the power steering fail but my dashboard lit up like a christmas tree, my battery, ABS, security and airbag lights were flashing causing all power to be lost in my vehicle...then it would turn of for a second..then back on again and when the lights are on, I loose break control, steering control and it feels as though the car will die.


earnie h. said
497 days ago
same issue


Misty M. said
436 days ago
2008 escape power steering loss while driving issue. Ford wants me to pay to fix. Posting on all complaint forums, attorney sites regarding this along with contacting my local media! Call/email yours too. To many issues, more so after being "repaired" . Maybe another class action lawsuit should be taking place!


William H. said
422 days ago
Same transmission and power steering issues and complaints listed above. All started around 11k miles...had the recall reprogramming performed.... . The "fix" (which was a convieniently low cost one for Ford) did not fix the problem I came in to address (which was shuddering). No change in horrible vehicle performance since day one and power steering still goes. Symptoms/manufacture dates meet all requirements for recall and they tell me that my recall is closed. Left in the dark. I have 2 new Ford vehicles and have had MAJOR mechanicals failures. My 2014 FX4 had a bad-valve body that intermittently failed at 1000k. Ford said my manufacture date didn't qualify me for the recall and instead made me drive around while it ate my transmission for 8000k miles! Only when my vehicle was catastrophically failing did they replace just the valve body. I am a very mellow mannered individual but am disgusted and angered at culture customer care Ford promote. They just have really "NICE" care representatives tell you horrible news. Now I am 70,000 dollars in the hole with these 2 vehicles I purchased new. My wife has to drive me to work in our still malfunctioning f-150 @ 4am.


laurrie n. said
330 days ago
2008 ford escape transmission relaxed at 84000 miles. ..ford said not their problem


laurrie n. said
330 days ago
2008 ford escape transmission failed at 84000 miles


Eric E. said
303 days ago
2010 mariner same problem it's the bandage fix by Ford


angela t. said
19 days ago
My 3009 mercury mariner transmission failed 14000 miles


angela t. said
19 days ago
My 3009 mercury mariner transmission failed 14000 miles


said
15 days ago
2008 mariner transmission failed 13000 miles


gail s. said
15 days ago
my 2008 mariner transmission failed.


GARY S. said
14 days ago
2008 MARINER POWER STEERING QUIT.

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