Ford Motor Company recalls 2010-2012 Ford Escape vehicles over faulty fuel delivery module

Ford Motor

Ford-Logo small

Ford Motor Company is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

A fuel leak in the presence of an ignition source increases the risk of a fire.

329,265 vehicles are affected by the recall.

Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. The recall is expected to begin December 12, 2016.


Marcia D. said
559 days ago
2011 Ford Escape caught fire March 31st in driveway. Out of warranty by a few months and not covered by our insurance.


John H. said
375 days ago
I just purchased a 2012 Ford Escape with 30k miles on it. The dealership made me sign paperwork that stated it had a fuel module recall. I drove 50 miles towards home and stopped to get gas. When I tried to restart the vehicle. It would not turn over. It just kept trying to start. It seemed like the vehicle was not getting gas. I immediately texted the sales woman at the dealership and told her about the issue. She replied that she was sorry about my luck but I signed a paper stating the vehicle had a recall on the fuel module and that when I had the recall completed, it may fix the problem or it may not. I took the vehicle to my local Ford Dealer and he told me that the dealership that purchased the vehicle from already performed the recall work a week earlier. Now I am really upset with the sales woman. I call the used car manager and he tells me that he had a relative that had the exact same problem and that his dealership had to replace the fuel pump to fix the problem. He said that Ford would replace the fuel pump under the recall and if not his dealership would pay for it. I asked his service manager to call my local service manager and explain what needed to be done. My service manager is skeptical that this solution will fix the problem. So now, I have an appointment on Monday to have the local dealership troubleshoot and hopefully fix the issue and will be without a vehicle for 2 to 5 days.


Linda S. said
348 days ago
I just had My fuel delivery module replaced on my 2012 Escape. Immediately upon starting the vehicle, while in the parking lot of the dealership, I noted the vehicle was long cranking. I tried it 4 times and thought it was just a freak incident. Later that evening, it has an extremely long crank before starting...I could remove my hand from the key and it countinued to crank, and eventually started. I called the dealer, and was instructed to bring it back the following day. Yesterday was that day. They did the recall over, mentioning possible oxygen in the line, said it was fixed, and gave me the keys. After making a stop in my way home and restarting the vehicle, it long cranked again. I immediately went back to the dealer. They instructed me to come back today, when a loaner is available, so they can inspect over night. Never had an issue starting my vehicle before this recall was "repaired". To be continued......


Mary K. said
305 days ago
Same dam issue. Waiting on dealer now to tell me what they THINK is the problem after they told me it was fine yesterday and it was starting that way because the hose was longer. This is the third time I had it there having to get it towed back this time. Totally ruined my plans to go away for Christmas at this point which really ticked me off. The dealer didn't even offer a loaner. They did pay for towing after I complained that the problem was Fords not mine.Now I have to pay for a new starter because their safety recall module blew mine out because my car wouldn't start properly! and because my car is 2010 they won't admit that there is a correlation between problems with starting the car after the module was installed and the starter blowing up! that starter could have gone on for 2 years or more. My car was fine until that module was installed.


Cyndy K. said
264 days ago
Just had my 2012 ford escape recall fixed and now my car is hesitating to start and cranking also......someone needs to fix this issue. We just recently paid my car off and now im going to have issues.....not going to happen on my wallet ....😡


Cliff B. said
258 days ago
Having exactly the same issue on my 2012 escape. Brought it in for the recall of the fuel deliver module, and immediately began having the long cranking problem. I have brought it back four times, each time I'm told that it is fixed, only to find that it occurs again. I have just been told that their five technicians say I need a new fuel pump for $700. I told them to replace the fuel delivery module with another one before okaying the fuel pump work.


Cliff B. said
258 days ago
Having exactly the same issue on my 2012 escape. Brought it in for the recall of the fuel deliver module, and immediately began having the long cranking problem. I have brought it back four times, each time I'm told that it is fixed, only to find that it occurs again. I have just been told that their five technicians say I need a new fuel pump for $700. I told them to replace the fuel delivery module with another one before okaying the fuel pump work.


Brenda D. said
246 days ago
Yes same issue had recall addressed at dealership and now the car doesnt want to rollover. You crank it but doesnt start like it should. Was working fine before the recall repair. Very frustrating!


C.L. L. said
242 days ago
Same issue as you folks. Long crank times after the recall service. Ford is claiming that nothing is wrong with Escape after looking it over. Now I am having even more problems with codes PO302, PO300, PO303.


Cyndy K. said
232 days ago
So anyone else thats having the issue with the long cranking after recall was fixed ......did you contact the ford company ...and has anyone filed a suit over this ?


Melva M. said
232 days ago
Had gas module replaced and car is difficult to start. starter turns over 30 sec plus before starting.


Melva M. said
230 days ago
fuel module replaced now suv escape 2013 sluggish to start so far no one has the answer to fixing it


Cyndy K. said
228 days ago
We need to all try to find some way to get to this corrected.....noone semms to believe that this happened acter recall was fixed. Ive talked to someone thru email and also sent letter to ford and no answers.


Roy P. said
225 days ago
Yes


Georgina K. said
217 days ago
Same issue got it back took 7 seconds to start it. Bringing it back . Didn’t have to bring it in . Another marketing gimmick oh you need a fuel pump and starter . No way they’re replacing it all . Had the car 4.5 years no problems now what.


Georgina K. said
217 days ago
Same issue got it back took 7 seconds to start it. Bringing it back . Didn’t have to bring it in . Another marketing gimmick oh you need a fuel pump and starter . No way they’re replacing it all . Had the car 4.5 years no problems now what.


Robin D. said
207 days ago
I had mine replaced in February and now all it does is long crank and ford repair shop will not listen to anything I say, gonna lose my starter and battery


Robin D. said
207 days ago
I had mine replaced in February and now all it does is long crank and ford repair shop will not listen to anything I say, gonna lose my starter and battery


Fo R. said
204 days ago
The delayed start or long ceanknis due to an improperly installed clamp used for the fuel pump recall. There is a revised recall notice now - and if your Dealers are that dense that their Tech or Service Mgr. is too lazy to look up the revised recall, here it is in this link - supplement #3, read it for yourself where it explicitly states if the clamp is installed wrong, it can and will cause starting issues.

https://ford.oemdtc.com/2464/16s41-fuel-delivery-module-flange-replacement-2010-2012-ford-escape-2010-2011-mercury-mariner



Fo R. said
204 days ago
The delayed start or long CRANK is due to an improperly installed clamp used for the fuel pump recall. There is a revised recall notice now - and if your Dealers are that dense that their Tech or Service Mgr. is too lazy to look up the revised recall, here it is in this link - supplement #3, read it for yourself where it explicitly states if the clamp is installed wrong, it can and will cause starting issues.

https://ford.oemdtc.com/2464/16s41-fuel-delivery-module-flange-replacement-2010-2012-ford-escape-2010-2011-mercury-mariner


Cyndy K. said
203 days ago
Thanks for the info.....i Appreciate it and can finally get my car running again


Melva M. said
198 days ago
Escape still difficult to start sometimes after fuel recall module replacement.. Have taken car back twice and it still will not start properly. Any dealership in NC had success with fixing this problem ?


Melva M. said
188 days ago
Parts I am told are now on backorder for the module that was replaced that caused sluggish starting.. Seems Ford does not have the parts available to repair this. Can they replace the fuel pump? Or is this module the main part or the fuel pump itself. This is getting old.


Melva M. said
188 days ago
Parts I am told are now on backorder for the module that was replaced that caused sluggish starting.. Seems Ford does not have the parts available to repair this. Can they replace the fuel pump? Or is this module the main part or the fuel pump itself. This is getting old.


Melva M. said
188 days ago
Parts I am told are now on backorder for the module that was replaced that caused sluggish starting.. Seems Ford does not have the parts available to repair this. Can they replace the fuel pump? Or is this module the main part or the fuel pump itself. This is getting old.


Melva M. said
186 days ago
Since the dealers can't get the parts and no one seems to know why (only back ordered) what do I have to do to get this problem corrected. Try to find a junk yard to purchase a fuel pump from a wrecked 2012 SUV Ford? Or lease a Toyota and hire a lawyer? Had I know this flange replacement would cause starting problems I would rather take the chance of the car burning up.


Lea H. said
171 days ago
Same issue today was the second time it's been in and long cranking after they said it was fixed. What do I do??? I really liked the car before the recall and this issue.


Diane K. said
171 days ago
I have the same issue about long cranking when starting my 2012 ford escape agter the fuel delivery module flange replacement. Dealer would not fix the problem staying it is not their fault. That I would have to pay to fix the problem.


Diane K. said
171 days ago
I have the same issue about long cranking when starting my 2012 ford escape agter the fuel delivery module flange replacement. Dealer would not fix the problem staying it is not their fault. That I would have to pay to fix the problem.


Melva M. said
168 days ago
Escape fuel module replaced 2-14-l8 starting problems started next morning. Been going on for almost 3 months. Dealer will replace it but told parts are on back order. Ford says dealer can special order part. Dealer says they have ordered. First time I have ever know of a company that claims over l.5 billion profit and they can't make the parts for their cars? What the hell is the problem? This Escape cost 29,000.00 and only has 37,000 miles on it. How can we get the part?


Cyndy K. said
168 days ago
Mine was also replaced and problems immediately also.....come to find out from a few comments up that now the clamp they put on new part is to tight and thats why gas not getting to engine properly. I go in a week to have that replaced....lets see if it helps. If you guys reaf Fo R ‘s comment you will see what i mean......crossing my fingers this helps .


Melva M. said
168 days ago
I read that about the clamp with instructions. I want the entire thing replaced. Mine has been adjusted and it didn't work so I said I want a new one. Now Ford has the parts back ordered. What a joke this has become. A real sick joke.
\


Samantha H. said
166 days ago
Has anyone actually been able to get this fixed? I am having the same issue, and my vehicle was given back to me 3 times with the issue not fixed. I printed out the updated recall about the clamp but no one at Ford will take me seriously. One mechanic even said they didn't notice it hard starting.. when it most definitely is. Anyone with half a brain would realize it's not starting right. I'm so fed up with this and will be reporting them to the better business bureau. I'm at a loss of what to do at this point.


Melva M. said
160 days ago
Mine still has not been fixed. Still hearing back ordered. Called ford customer service and they said motor sports mfg. fords parts. I still do not have a part number. If I can find the damn part I will show up with it in hand and she how that flys.


Melva M. said
160 days ago
Mine still has not been fixed. Still hearing back ordered. Called ford customer service and they said motor sports mfg. fords parts. I still do not have a part number. If I can find the damn part I will show up with it in hand and she how that flys.


Cyndy K. said
160 days ago
I got mine replaced today.....so far so good......am crossing fingers .


Melva M. said
157 days ago
Has anyone in NC had their fuel module replaced after the lst replacement caused starting problems?


Joseph M. said
154 days ago
I have a 2012 Escape limited. Had recall 16S41 service done on May 15, 2018. Now have problems starting. The dealer, Southway Ford of San Antonio, now wants to install a new fuel pump for $880. I have declined the pump replacement and will pursue other alternatives.


Cyndy K. said
147 days ago
Joseph.....there is another recall out .....the clamp they put on the fuel pump is too tight ......read further up this message and see what the recall is called and get hold of repair shop and they will order and fix it. Had mine fixed bout 2 weeks ago and all is good finally......good luck


Melva M. said
142 days ago
Still waiting for the fuel module replacement part. I have even offered to buy a new fuel pump of course that is on back order too. Does this have anything to do with the l.04 billion settlements parts litigation lawsuit? I have been waiting since Feb l4 when it was replaced and caused starting problems.


Melva M. said
142 days ago
Still waiting for the fuel module replacement part. I have even offered to buy a new fuel pump of course that is on back order too. Does this have anything to do with the l.04 billion settlements parts litigation lawsuit? I have been waiting since Feb l4 when it was replaced and caused starting problems.


Anthony D. said
111 days ago
2011 Ford Escape took it in for no A/C, dealer claimed they needed to fix the recall because it was a safety issue. Ever since then it takes 5-15 seconds to turn over, just keeps cranking. Finally realized what the problem was tonight. Will be calling the dealer tomorrow morning wish me luck. It was serviced at Germain Ford of Columbus


Danielle M. said
109 days ago
I just bought a 2012 Ford Escape Limited 3. 0 L V6 4X4. It was purchased Vermin on Ford dealer and while signing documents I had to sign off that I knew there was an outstanding recall for this fuel flange. the day after I took possession of the new vehicle I took it to the local Ford dealership to have this recall taking care of. when I came to pick up the vehicle following the recall fix I was told everything was fine and got in the vehicle drove 15 miles home and turned off the ignition. the next time I went to start the vehicle and every time since then I have the long cranking issue. if I turn the key back to the off position and try to start it again it will usually start fairly quickly. Took the car back to the Ford dealership we're now they're saying I need a new fuel pump and it has absolutely nothing to do with the fuel flange recall. well I do believe coincidences potentially can happen I don't believe that it's a pure coincidence that after they were jacking with the fuel line system all of a sudden my fuel pump needs to be replaced. I'm so very very angry. I just did a down payment on this vehicle plus paying $1, 500 for taxes and Licensing fees and don't really have the money to drop $800 to fix a fuel pump it was perfectly fine before the Ford dealership jacked with the fuel system.


Tana B. said
97 days ago
I have a 2011 Ford Escape that I purchased about 4 months ago. The dealer did not tell me about the EBT. About a month ago the problems mentioned above stared happening. It almost got me killed during rush hour. No power and could not get to the median.


Tana B. said
97 days ago
I have a 2011 Ford Escape that I purchased about 4 months ago. The dealer did not tell me about the EBT. About a month ago the problems mentioned above stared happening. It almost got me killed during rush hour. No power and could not get to the median.


Tana B. said
97 days ago
I have both the Fuel Delivery Module, but also with the Electric Throttle Body. The car has become a complete dange to my family and myself.


Ken M. said
76 days ago
In case you didn't see the resolution to this, here it is:

https://ford.oemdtc.com/2464/16s41-fuel-delivery-module-flange-replacement-2010-2012-ford-escape-2010-2011-mercury-mariner

...just call your local dealer and tell them your vehicle has had this recall performed on it, but, it immediately started having these "long crank / long start" issues as a result. Tell them there is a revision/supplement to this recall that directly addresses this issue. The issue is "due to an improperly installed Oetiker® clamp. "


LAWRENCE K. said
69 days ago
Same issue. Took to dealership ( Griffin Ford Waukesha WI) with recall info.
They resinstalled clamp properly. No charge. Great service and attitude.


Susan B. said
68 days ago
Went for the recall repair..fuel pump related and it has had starter problems since. Prior to service I never had a problem. Now when I turn the key forward to start it stays in theforward position too long...sometimes it wont start at all. I just called my local dealer that did repair and they state it is because my car is old and I agree. What i dont understand is why thw problem began immediately after service...it was immediately after!!. For years i have always bought fords...I will never again....next time it will ve a a honda or Subaru


Simone H. said
38 days ago
I have a Ford Escape 3.0l XLT. I was getting ready to renew my registration when the notice on my letter said that there is a recall about the fuel delivery module flange replacement. I haven't gotten anything from FORD. Should I address this at the dealer?


Simone H. said
38 days ago
I have a Ford Escape 3.0l XLT. I was getting ready to renew my registration when the notice on my letter said that there is a recall about the fuel delivery module flange replacement. I haven't gotten anything from FORD. Should I address this at the dealer?

Submit a Response Are you having the same issue? Do you have a solution? Either way, chime in!

I would like to speak with a lawyer about my legal rights in this matter.

Same or similar issue but with a different company?

I would like to join the lawsuit.

Sign up for the Got a Class Action newsletter?

I have read and agree to the Terms and Conditions.

Contact A Lawyer Privately

  • This field is for validation purposes and should be left unchanged.