1-800 CONTACTS, INC. named in class action lawsuit

1-800 CONTACTS

The Complaint was filed on behalf of “All persons who, while residing in and physically present in the State of California, (1) participated in at least one telephone communication with a live representative of defendants that was recorded by defendants; (2) were not notified by defendants that their telephone communication was being recorded; and (3) are identifiable through defendants’ records.

The Complaint further alleges defendants routinely recorded incoming and outgoing telephone communications with customers who resided in and were physically present in the State of California without notifying the customers that the communications were being recorded in violation of  California Penal Code Section 630 which prohibits the intentional recording of a confidential communication without the consent of all parties to the communication and  California Penal Code Section 632.7 which prohibits the intentional recording of a confidential communication without the consent of all parties where one of the parties to the communicatio is using a cellular or cordless telephone.

The Defendants violated Sections 632 and 632.7 by intentionally recording confidential communications with plaintiff and other Class members without obtaining their consent. As a result of defendants’ conduct, plaintiff and the Class members have been injured.


sheila p. said
548 days ago
I would like to be part of the class action suit; I did talk to a rep of this company by phone.


jan r. said
546 days ago
I always spoke with a rep when ordering my lens and never made aware that my call was being recorded..For what??


Kathy S. said
541 days ago
I spoke with a rep at least once


Pamela J. said
505 days ago
I was notified of the law suit and time period when they where doing this recording. I looked back at my orders and found proof of calling in ordering in 11/05/2011. I talked to a rep. At least 2 to 3 times because they screwed up my order. Haven't heard about what's happing. Would like to hear about the progression of the case.


mary ann l. said
482 days ago
Two months ago I recieved a form to fill out regarding this law suit. I mailed it back but I have no response as of yet. I would like to know the status of this case.


tammy k. said
472 days ago
where do we stand with this lawsuit ?


Gretchen S. said
466 days ago
What is going on with this lawsuit?


Jami V. said
462 days ago
You guys are ridiculous. Get a job!!

A Current Customer~


jane d. said
459 days ago
Jami v why are you even on here .


CRISTINE A. said
457 days ago
I spoke with someone at the lawfirm and they checked to see if I was on "the list", I was . Havent heard anything back yet, this was in May 2013


Rachel A. said
448 days ago
I spoke to someone 3 or 4 months ago.Could someone please return me my call back. I'd like to know whats happening in my case.ThankYou.Mrs Alvarez.


dioncia J. said
443 days ago
I DON'T THAT'S CALLS WAS
RECORD FOR WHAT AND WHY??


dioncia J. said
443 days ago


Steve n. said
406 days ago
What difference does it make if the phone call is being recorded or not? You're ordering CONTACTS.


Pamela J. said
405 days ago
They's people defending this huge company should really ask themselves if they broke a law and got caught would they get in trouble? now they are getting in trouble. Thats why there is courts judges and lawyers.


Elizabeth B. said
401 days ago
I order contacts from them all the time. Who cares? Did you get your contacts? What important infomation could they possibly have gotten that you don't give out elsewhere? You guys are crazy. And if you read the papers they sent you, the final court hearing isn't until December 16, 10 am. You won't be hearing anythign until after that.


SarSar R. said
400 days ago
If someone records a call about your contact lens prescription and gets away with it, pretty soon people will be recording your calls for any reason and getting away with it. Do you want everyone and their mom to know that you are on psych meds?


Corrina A. said
396 days ago
I agree with the above comment, our call should not be recorded. I also ask myself in the end, who is really benefiting from this lawsuit and will it really make a difference?


Karen T. said
386 days ago
My response is due by november I can't find my letter I need to call a rep need number please


eric l. said
385 days ago
I was taped by Bank of America rep without my consent.


Jacquelyn G. said
383 days ago
1-888-262-9752


Jacquelyn G. said
383 days ago
And it is a violation of HIPA we have rights that are slowly being taken away.... Communist country here we come


Karen T. said
379 days ago
Does anyone have the number or fax so I can reply


Brooke c. said
375 days ago
I had ordered contacts twice and was not notified of my phone called being recorded


Brooke c. said
375 days ago
I had ordered contacts twice and was not notified of my phone called being recorded


Norma R. said
371 days ago
I submitted forms but have not hear anything.


derron o. said
356 days ago
IM wondering how many people are involved so i could see how much Im getting back they just got sued for 11 mil


Tracy B. said
174 days ago
I ordered from 1800 contacts quite a few times in the past. Never knew I was being recorded. Gave my credit card numbers and everything. I guess that explains my recent ID theft.

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